IT Staffing Archives

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Trends in Telecommuting in the IT Workforce 2020
The practice of working remotely has skyrocketed over the past 11 years for many reasons, and in early 2020 it got a huge boost with growing concerns about the COVID-19 coronavirus. This report examines the reasons for the rise in telecommuting, how often IT workers do so, and what benefits companies and employees are enjoying—while also being mindful of possible disadvantages. We conclude with best-practice recommendations for a sound telecommuting policy. (10 pp., 4 fig.)
March, 2020
ERP Support Staffing Ratios 2021
For many IT organizations, enterprise resource planning (ERP) systems are at the center of the application portfolio. In this report, we analyze ERP support requirements in several ways. First, we look at the ERP support staffing ratio, which is the number of ERP users divided by the number of ERP support personnel. We then assess this ratio by the size of the ERP installation. We also examine the data to determine the ratios by vendor. We examine the ratio by sector, age of installation, years since last upgrade, extent of modification, and type of deployment (on-premises, cloud, or hosted) as well. Finally, we provide recommendations on optimizing ERP staffing levels. (20 pp., 10 fig.)
January, 2021
Worldwide IT Spending and Staffing Outlook for 2020
Although IT leaders worldwide have a positive outlook for the global economy, that outlook seems a bit tinged with frustration compared to previous years. This report, based on our Q4 survey, provides data on the global and U.S./Canadian trends for IT spending and staffing in 2020. This year, our report assesses IT operational and capital spending plans, executive priorities for IT investment, and plans for hiring, outsourcing, and pay raises for IT organizations worldwide and in the U.S. and Canada. (34 pp., 24 fig.)
January, 2020
Help Desk Staffing Ratios 2020
The help desk not only plays a key role in maintaining user productivity, it also serves as the day-to-day face of the IT organization. This report provides staffing benchmarks for the help desk (service desk), which took a significant jump this year. We look at the trend in help desk staffing over a five-year period and provide four benchmarks by organization size and sector: help desk staff as a percentage of the IT staff, users per help desk staff member, applications per help desk staff member, and first-call resolution rate.
January, 2020
Communications System Support Staffing Ratios 2019
Corporate communications systems—which include email, messaging, videoconferencing, unified communications, and other communications systems—have become more sophisticated. The communications system support headcount as a percentage of the IT staff increased in 2018, for a variety of reasons. IT organizations, therefore, can benefit from a periodic assessment of their communications system support staffing levels. This study uses three metrics to make that assessment: support staff as a percentage of the IT staff, percentage of support staff in relation to organization size, and support staff spending per user.
January, 2019
Web/E-Commerce Staffing Ratios 2020
Web/e-commerce support personnel play a critical role in organizations, and that has become even more clear in the midst of the COVID-19 pandemic. Even before the coronavirus, the percentage of the IT staff dedicated to web/e-commerce functions rose in 2019, spiking to the highest percentage in five years. In this report, we provide benchmarks for staffing functions related to web and e-commerce development and operations. We benchmark web staffing with two ratios: web/e-commerce staff as a percentage of the IT staff and users per web/e-commerce staff member. Benchmarks are provided by organization size. We also assess the influence of sector on web/e-commerce staffing. (21pp., 8 fig.)
April, 2020
Application Maintenance Staffing Ratios 2019
As an organization’s application portfolio grows, the application maintenance role becomes a more critical function and IT organizations can benefit from periodic assessment of their staffing levels. This report uses three metrics to make that assessment: application maintenance staff as a percentage of the IT staff, users per application maintenance staff member, and applications per application maintenance staff member.
March, 2019
ERP Support Staffing Ratios 2019
For many IT organizations, enterprise resource planning (ERP) systems are at the center of the application portfolio. In this report, we analyze ERP support requirements in several ways. First, we look at the ERP support staffing ratio, which is the number of ERP users divided by the number of ERP support personnel. We then assess this ratio by the size of the ERP installation. We also examine the data to determine the ratios by vendor: SAP, Oracle E-Business Suite, Oracle JD Edwards, Microsoft, Infor, and “all other” ERP systems.
May, 2019
IT Management and Administration Staffing Ratios 2019
When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, while too few can leave IT staff members feeling unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and clerical support.
August, 2019
Database Administration Staffing Ratios 2019
As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies are restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA.
October, 2019
Application Developer Staffing Ratios 2019
With the use of agile and advent of DevOps, the way that applications are being developed in the enterprise is changing. With these changes, the need for application developers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: developers as a percentage of the IT staff, users per developer, and applications per developer.
November, 2019
Business Analyst Staffing Ratios 2020
Business analysts continue to play a critical role in IT organizations, although they declined again this year as a percentage of the IT staff. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analyst using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the Application Group, applications per business analyst, and users per business analyst.
January, 2020
Desktop Support Staffing Ratios 2020
When viewed as a percentage of the total IT staff, the percentage of desktop support personnel has now reached a three-year low. We expect this metric to stay flat or decline further in the near future for several reasons. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member.
February, 2020
IT Security Staffing Ratios 2020
IT security staffing has finally increased to match increases in IT spending. In this report, we present the five-year trend in IT security staffing and provide benchmarks for understanding IT security staff head count: as a percentage of the IT staff and as a percentage of the Network and Communications Group. We also analyze IT security staffing in terms of the number of applications, users, and network devices.
November, 2020