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Business Process Services – Provider Trends CQ2 2024
In this quarterly report for CQ2 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
January, 2025
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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ4 2024
In this quarterly report (calendar quarter 4, 2024), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
March, 2025
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Supply Chain Operations Services Business Process Transformation 2025 Market Insights™
The Supply Chain Operations Services Business Process Transformation 2025 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any supply chain operations services transformation engagement. The report also highlights key challenges that enterprises face today.
May, 2025
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Avasant Quantum Series: The Provider Imperative — Preparing Enterprises for the Quantum Era
While many Tier 1 and Tier 2 service providers have started laying the foundation for quantum computing and adjacent technologies, progress remains inconsistent, and most are still in the early stages of true readiness. At Avasant, we recognize that service providers often require strategic guidance in navigating this complex and rapidly evolving space, particularly in understanding enterprise expectations and aligning capabilities accordingly. Drawing on deep client interactions and insights into enterprise aspirations across AI and quantum, we have developed a comprehensive framework for service providers to assess and build quantum readiness. This framework spans four critical dimensions: practice capabilities, talent development, ecosystem partnerships, and investment priorities. It also incorporates key decision-making principles that enterprises are using to evaluate and select providers for their quantum journey.
June, 2025
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Global Competency Center (GCC) Services 2025 RadarView™
The Global Competency Center Services 2025 RadarView™ helps enterprises craft a robust strategy for GCC services based on industry outlook and best practices. The report can also aid them in identifying the right partners and service providers to accelerate their GCC journey across the value chain. The 62-page report also highlights top market trends in the GCC services space and Avasant’s viewpoint.
August, 2025
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From Strategy to Business Value: AI Prioritization Considerations for CAIOs and CTOs
Strategic AI prioritization is undergoing a fundamental shift as enterprises move from experimentation to scaled, business-aligned transformation. Traditional scoring models and ROI frameworks are no longer sufficient to evaluate the complexity of generative AI and agentic AI initiatives. Instead, a multidimensional approach is emerging, one that aligns use case selection with enterprise goals, assesses talent readiness, and embeds responsible AI practices from the start. By adopting this integrated model, CAIOs and CTOs can drive scalable, sustainable, and outcome-focused AI adoption across the organization.
August, 2025
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Data Management and Advanced Analytics 2025 RadarView™
The Data Management and Advanced Analytics Services 2025 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner.
September, 2025
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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ2 2025
In this quarterly report (calendar quarter 2, 2025), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
October, 2025
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AI Governance and Ethical Adoption: A Roadmap for Enterprises
With over 60% of enterprises integrating generative AI into core operations, the urgency for responsible governance has never been greater. Generative AI is revolutionizing how businesses operate, make decisions, and engage with customers—unlocking new efficiencies, innovations, and competitive advantages. But with this transformation comes risk.
October, 2025
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Talent Acquisition Services Business Process Transformation 2025–2026 Market Insights™
The Talent Acquisition Business Process Transformation 2025–2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any talent acquisition services project. The report also highlights the evolution of the talent acquisition function and emerging priorities of talent acquisition professionals.
December, 2025
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Applied AI Services 2022–2023 RadarView™
The Applied AI Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for AI by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AI and analytics services partner. The 61-page report also highlights top market trends in the AI space and Avasant’s viewpoint.
May, 2023
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Application Modernization Services 2023 Market Insights™
The Application Modernization Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.
August, 2023
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Digital Talent Capability 2023–2024 RadarView™
The Digital Talent Capability 2023–2024 RadarView assists enterprises in identifying strategic partners that bring in the right digital talent expertise to help accelerate digital transformation by offering detailed capabilities and experience analyses of service providers. It provides a 360-degree view of key service providers across digital strategy and talent capabilities, talent transformation, and talent investments and innovation. The 64-page report highlights top supply-side trends in the digital talent space and Avasant’s viewpoint on them.
November, 2023
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Generative AI: A Key Enabler of Personalized and Intelligent CX
Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.
December, 2023
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IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
High-tech and telecommunications
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