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IT Spending and Staffing Benchmarks 2014/2015: Chapter 18: Retail Subsector Metrics
Chapter 18 provides benchmarks for retailers based on the most recent three years of survey data. The 32 respondents in this sector include retailers of clothing, pharmaceuticals, electronics, groceries, office supplies, and general merchandise. They include department stores, specialty retailers, big-box retailers, and direct manufacturers. We also include hospitality and consumer services in this sector. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 20: Commercial Banking Subsector Metrics
Chapter 20 provides benchmarks for commercial banks based on the most recent three years of survey data. The 17 respondents in this subsector include commercial banks and credit unions. The banks include community, regional, and national banks. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 21: Insurance Subsector Metrics
Chapter 21 provides benchmarks for insurance companies based on the most recent three years of survey data. The 32 respondents in this sector include providers of life, medical, and property and casualty insurance. The sector includes multiline insurance firms, integrated financial service companies, reinsurers, and specialty insurers. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 23: Hospitals and Integrated Health Systems Subsector Metrics
Chapter 23 provides benchmarks for hospitals and integrated health systems based on the most recent three years of survey data. The 38 respondents in this sector include community hospital groups, multiregional hospital systems, and university hospitals. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 4 Process Manufacturing Sector Benchmarks
Chapter 4 provides benchmarks for process manufacturing organizations across all organization sizes based on our current survey. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The 26 respondents in this sector include manufacturers of chemicals, semiconductors, pharmaceuticals, food, building materials, packaging materials, and steel, glass and paper products, among other process-manufactured goods. We also provide subsector metrics for food and beverage companies in Chapter 12. For a complete description of all metrics, please see the full study description. (57 pp., 42 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 5 Discrete Manufacturing Sector Benchmarks
Chapter 5 provides benchmarks for discrete manufacturing organizations across all organization sizes based on our current survey. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. The 24 respondents in this sector include manufacturers of consumer products, industrial equipment, aerospace products, auto parts, building products, electrical parts, biomedical devices, and electronic devices. We also have subsector benchmarks for industrial and automotive manufacturers in Chapter 13. Our subsector chapters provide key metrics based on data gathered over a three-year period. For a complete description of all metrics, please see the full study description. (57 pp., 42 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 6 High-Tech Sector Benchmarks
Chapter 6 provides benchmarks for high-tech organizations across all organization sizes based on our current survey. The 26 respondents in this section include software developers, biotech firms, medical device companies, computer products manufacturers, aerospace and defense manufacturers, technical service companies, semiconductor manufacturers, and makers of other technology products. We also provide subsector metrics for IT services and solutions in Chapter 22. For a complete description of all metrics, please see the full study description. (57 pp., 42 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 7 Energy and Utilities Sector Benchmarks
Chapter 7 provides benchmarks for energy and utilities across all organization sizes based on our current survey. The 17 respondents in this sector include oil and gas producers, midstream distributors of gas and electricity, electric utilities, water utilities, water and power utilities, and telecommunication service providers. We also have subsector benchmarks for oil and gas companies in Chapter 14 and power and water utilities in Chapter 15. For a complete description of all metrics, please see the full study description. (57 pp., 42 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 8 Retail and Wholesale Distribution Sector Benchmarks
Chapter 8 provides benchmarks for retail and wholesale distribution organizations across all organization sizes based on our current survey. The 27 respondents in this sector include broadline and specialty wholesale distributors of industrial and consumer products and brick-and-mortar retail operations, multichannel retailers, and direct-sales manufacturers. We also have subsector metrics for retail in Chapter 18 and wholesale distributors in Chapter 19. Our subsector chapters provide key metrics based on data gathered over a three-year period. For a complete description of all metrics, please see the full study description. (57 pp., 42 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 9 Financial Services Sector Benchmarks
Chapter 9 provides benchmarks for financial services companies across all organization sizes based on our current survey. The 23 respondents in this sector include commercial banks, investment banks, mortgage lenders, and insurance companies. We also publish key metrics for the commercial banking subsector in Chapter 20 and the insurance subsector in Chapter 21. For a complete description of all metrics, please see the full study description. (57 pp., 42 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 13 Industrial and Automotive Subsector Metrics
Chapter 13 provides benchmarks for industrial and automotive manufacturers across all organization sizes, based on the most recent three years of survey data. The 34 respondents in this subsector make auto parts, material handling equipment, engines, machinery, and similar capital goods. For a complete description of all metrics, please see the full study description. (39 pp., 26 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 14 Oil and Gas Subsector Metrics
Chapter 14 provides benchmarks for oil and gas producers, services companies, and midstream distributors across all organization sizes, based on the most recent three years of survey data. The 15 respondents in this subsector include integrated energy companies, upstream exploration and production companies, onshore and offshore field services companies, and pipeline operators. For a complete description of all metrics, please see the full study description. (39 pp., 26 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 15 Power and Water Utility Subsector Metrics
Chapter 15 provides benchmarks for power and water utilities across all organization sizes, based on the most recent three years of survey data. The 20 respondents in this subsector include public and private electric utilities, gas and electric utilities, power line operators, pipeline operators, water and power utilities, and water and sewer utilities. For a complete description of all metrics, please see the full study description. (39 pp., 26 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 16 Transportation and Logistics Subsector Metrics
Chapter 16 provides benchmarks for transportation and logistics services across all organization sizes, based on the most recent three years of survey data. The 23 respondents in this subsector operate buses, trucks, railways, airlines, barges, and ships. The sector includes logistics companies that transport goods, and public and private transportation companies that move people. For a complete description of all metrics, please see the full study description. (39 pp., 26 figs.) [Full Study Description]
June, 2013
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IT Spending and Staffing Benchmarks 2013/2014: Chapter 18 Retail Subsector Metrics
Chapter 18 provides benchmarks for retailers across all organization sizes, based on the most recent three years of survey data. The 14 respondents in this sector include retailers of clothing, pharmaceuticals, electronics, groceries, office supplies, and general merchandise. They include department stores, specialty retailers, big-box retailers, and direct manufacturers. Most of these firms have online sales, but all have storefront operations. For a complete description of all metrics, please see the full study description. (39 pp., 26 figs.) [Full Study Description]
June, 2013
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