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Supply Chain Management Adoption Trends and Customer Experience 2018
Competitive pressures, globalization, and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for SCM systems as well as the benefits driving companies to expand their SCM implementations. We assess these trends by organization size and sector. We look at the return on investment and total cost of ownership experience of those that have adopted SCM. We conclude with practical advice for those considering investment in SCM technology. (20 pp., 9 fig.) [Research Byte]
August, 2018
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DBA Headcounts Level Off But for How Long?
Businesses are collecting more data than ever, and they must ensure that the data is secure and accessible. But despite these demands, companies have been restraining the growth of their in-house database administration staff in recent years. In 2018, the trend continues. This Research Byte provides a summary of our full report on Database Administration Staffing Ratios.
August, 2018
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Database Administration Staffing Ratios 2018
As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies appear to be restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence of sector on these benchmarks. We conclude with best practices for optimizing DBA staffing. (24 pp., 10 fig.) [Research Byte]
August, 2018
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Microsoft Centralizes Dynamics 365 Functions into New Hub for SMBs
Microsoft is attempting an ambitious plan to converge a wide swath of business tools under one unified umbrella called Microsoft Dynamics 365 Business Centra. This Research Byte reads between the lines of Microsoft's announcement and explains what Business Central means for Microsoft's customers.
August, 2018
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The Dawn of DevOps in Corporate IT Organizations
DevOps denotes an organizational model with a set of processes and tools that promote collaboration between software developers and IT operations. Although a way of life among cloud service providers, DevOps is now beginning to take hold in traditional IT organizations. This Research Byte provides a summary of our full report on DevOps adoption and best practices.
August, 2018
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DevOps Adoption and Best Practices
DevOps, a combination of the words “development” and “operations,” is an organizational model with a set of processes and tools that promote collaboration between software developers and IT operations, allowing frequent deployment of system changes. As an extension of agile development, DevOps is gaining traction, although it still has limited adoption in corporate IT environments. In this report, we look at adoption trends and maturity of DevOps by organization size and sector. We conclude with practical recommendations for IT organizations interested in getting started with DevOps. (15 pp., 6 figs.) [Research Byte]
August, 2018
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Robust HCM Systems More Popular but Satisfaction Lags
Human capital management (HCM) systems are becoming increasingly popular, but, like most complex business systems, they can be a challenge to implement. Because of this, HCM systems earn only a moderate satisfaction rating, compared to other technologies in our annual survey. This Research Byte provides a summary of our full report on HCM adoption and customer experience.
July, 2018
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HCM Adoption Trends and Customer Experience 2018
Robust human capital management (HCM) systems are becoming increasingly popular because most business leaders know that their success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are at least two major challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems. (19 pp., 8 fig.) [Research Byte]
July, 2018
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IT Security Personnel Drop as a Percent of IT Staff
Security remains a top priority for organizations in terms of new investment, according to our annual IT Spending and Staffing Benchmarks study, though not all of that spending is heading toward additional security headcount. After two years of increases, IT security personnel have declined slightly as a percentage of total IT staff. This Research Byte provides a summary of our full report on IT security staffing ratios.
July, 2018
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IT Security Staffing Ratios 2018
IT security staffing has risen again this year in the wake of a continuing onslaught of high-profile ransomware attacks. For many IT organizations, this means it may be time to reassess the adequacy of their IT security staffing levels. In this report, we present the five-year trend in IT security staffing and provide benchmarks for understanding IT security staff headcount: as a percentage of the IT staff and as a percentage of the Network and Communications Group. We also analyze IT security staffing in terms of the number of applications, the number of users, and the number of network devices. Our analysis also includes the influence of organization size and sector on staffing requirements. We conclude with recommendations for optimizing IT security staffing. (22 pp., 9 fig.) [Research Byte]
July, 2018
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ERP Adoption Trends and Customer Experience 2018
Enterprise resource planning (ERP) systems are not only one of the most adopted technologies we track, but they also trail only business intelligence and data analytics as the technology in which most companies are investing. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.) [Research Byte]
July, 2018
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ERP Investment Soars as Companies Shed Legacy Systems
With the strong economy and the success of early cloud investments, it appears many organizations believe this is the perfect time to upgrade those legacy ERP systems.
July, 2018
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Beyond the Back Office–The Internet of Things in Corporate Real Estate
At a recent user conference, we caught up with one customer with an interesting application of the Internet of Things (IoT) in corporate real estate. This case study illustrates how IT is increasingly delivering business value by moving beyond the back office.
July, 2018
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Mobile Device Adoption Continues Steep Decline
In a little more than a decade, consumerism has allowed the smartphone to evolve from a Blackberry in the pocket of the CEO to smartphones in the hands of every employee. Given the quick penetration of mobile devices in the consumer space, one would expect business spending on mobile devices to be increasing. But the opposite is happening. The very ubiquity of mobile devices in the hands of their employees is allowing enterprises to cut back spending on company-purchased mobile devices and simply utilize workers’ personal devices for routine usage.
July, 2018
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Mobile and Wearable Devices Adoption Trends and Customer Experience 2018
Since Apple launched the iPhone over a decade ago, mobile devices have gone from the must-have technology in every enterprise to table stakes. However, new classes of specialized devices, especially in healthcare and manufacturing, promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space. We examine adoption and investment trends, how many organizations have mobile devices in place, are implementing them, or expanding their investments. We also look at the ROI and TCO experience and how organizations are using mobile devices. We conclude with recommendations on getting the most business value from mobile/wearable devices, whether for traditional applications or for doing business in new ways. (21 pp., 11 fig.) [Research Byte]
July, 2018
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