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IT Outsourcing Percentage Highest in Five Years
IT organizations are committing to outsourcing this year at the highest rate since the Great Recession. The new IT Outsourcing Statistics 2017/2018 study from Computer Economics finds that while organizations aren’t broadly increasing the number of functions they choose to outsource, they are increasing the amount of work they send to outside service providers. In this Research Byte, we analyze the trend and summarize 10 key findings from the full report.
August, 2017
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IT Management Staffing: Steady as She Goes
Despite the ongoing shift toward empowered work teams, IT management staffing levels have remained relatively constant over the past several years. This Research Byte analyzes the trend in IT management staffing and the factors pushing and pulling the staffing level.
July, 2017
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IT Management and Administration Staffing Ratios 2017
When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, while too few can leave IT staff members feeling unsupported and without direction. This study examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and clerical support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff. (20 pp., 10 fig.) [Research Byte]
July, 2017
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ERP Consolidation Accelerates as Sage Pays Big for Intacct
Consolidation in the enterprise resource planning (ERP) market continues apace with Sage Group announcing that it has agreed to buy 19-year-old cloud ERP vendor Intacct for about $850 million. The deal, if finalized, will shift the landscape once again in the ERP market.
July, 2017
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ERP Satisfaction Strong Despite Poor Economics
Respondents to our annual technology trends survey are surprisingly happy with and continue to invest in ERP systems at a decent rate, despite persistent disappointment with cost overruns and low return on investment associated with ERP implementations.
July, 2017
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ERP Adoption Trends and Customer Experience 2017
Enterprise resource planning systems have become the platform for integration of data, applications, and business processes across the entire organization. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (18 pp., 9 fig.) [Research Byte]
July, 2017
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IaaS Adoption Trends and Customer Experience 2017
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, such as disaster recovery, system development, and, increasingly, for production systems. This report quantifies the current adoption and investment trends, as well as the benefits driving adoption and the buyer concerns holding it back. We assess these trends by organization size, sector, and region. To assess the economics, we look at the return on investment and total cost of ownership experience of those who have adopted IaaS and conclude with practical advice for IT leaders seeking to gain support for IaaS investments. (24 pp., 13 fig) [Research Byte]
July, 2017
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IaaS Adoption Exploding with Plenty of Room to Grow
Adoption of public cloud infrastructure as a service (IaaS) has more than doubled over the past two years, but it still has plenty of room to grow even further. As IT organizations get comfortable with cloud-provider security measures and are willing to give up control of the infrastructure, we expect more companies to jump into the IaaS deep end during the next few years.
July, 2017
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Small Manufacturer First Go-Live for Infor CloudSuite Distribution
These days, it's not unusual to hear about startup companies that never build a data center. But it is unusual to hear about old traditional companies making a complete transition to the cloud. One such customer is a 110-year old manufacturer, which is living proof that new technologies are not just for new companies.
July, 2017
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Trends Driving Rise in Application Developer Headcount
Despite the growing use of commercial software, application developers continue to make up a larger percentage of the typical IT staff. In this Research Byte we review several trends that are working to increase the demand for this critical IT skill set.
July, 2017
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Application Developer Staffing Ratios 2017
With the changing IT environment, the need for application developers is in flux, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: developers as a percentage of the IT staff, users per developer, and applications per developer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes personnel engaged in application maintenance, web development and support, quality assurance and testing, data management, and business systems analysis. (21 pp., 9. fig) [Research Bytes]
July, 2017
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Application Maintenance Staff Rising, For Now
Application maintenance and support personnel currently make up 11.3% of IT staff, but there is reason to believe that number could fluctuate or even decline in the next few years. A growing software footprint in most organizations is masking the reality that the need for application maintenance is dropping due to the use of software as a service, improved best practices, and a reduction in legacy systems. This Research Byte analyzes the trend.
July, 2017
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Application Maintenance Staffing Ratios 2017
As an organization’s applications portfolio grows, the application maintenance role becomes a more critical function, and IT organizations can benefit from periodic assessment of their staffing levels. This study uses three metrics to make that assessment: application maintenance staff as a percentage of the IT staff, users per app maintenance staff member, and applications per app maintenance staff member. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger application group, which includes personnel engaged in application development, web/e-commerce support, quality assurance and testing, data management, and business systems analysis. (21 pp., 9 fig.) [Research Bytes]
July, 2017
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Vendor Discount Report (July 2017)
Market intelligence on current discounting practices for business equipment can be difficult to obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14 pp., 21 figs.).
July, 2017
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Empowering Beyond Summit: Washington, DC 2017 Video Recap
Over 50 senior executives from major financial institutions, NGOs, and donor firms like the World Bank, International Monetary Fund, Howard University and Freddie Mac attended Avasant's invitation-only Washington, DC Empowering Beyond Summit. The summits theme Shaping the Future of the Digital Economy focused on how the next generation of digital services will drive new economic value and job growth in emerging economies.
July, 2017
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