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Desktop Support Declines as Percentage of IT Staff
The ranks of desktop support personnel have dropped during the past two years, when viewed as a percentage of the IT staff. There are likely several reasons for the decline, which we discuss in this Research Byte.
November, 2016
Don’t Put Too Much Stock in Android’s Dominant Market Share
In light of Android’s domination, is it time for IT organizations to change the way they develop and source mobile apps? This Research Byte explains why such a move would be premature.
November, 2016
IT Strategic Planning Adoption and Best Practices 2017
IT strategic planning is essential when the economy is good, as well when we are facing headwinds. A strategic plan is also needed when major programs, such as an overhaul of legacy systems, require a long-term commitment beyond the current budget year. In this study, we describe the fundamental components of IT strategic planning, and assess current adoption trends by organization size and sector. We conclude with areas that should be addressed in the strategic IT road map. (16 pp., 5 figs.) [Research Byte]
November, 2016
IT Strategic Planning Needed Now More Than Ever
Nearly three-quarters of IT organizations today conduct long-term strategic planning, making this one of most mature and widely embraced management best practices of any that we track. This Research Byte reviews the maturity profile for IT strategic planning and summarizes why it is essential in good economic times, and bad.
November, 2016
HCM Adoption Trends and Customer Experience 2016
Organizational success depends on people. Therefore, recruiting, developing, and retaining the best people creates a sustainable, competitive advantage, and human capital management (HCM) systems can play an important role in achieving this goal. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with current investment levels per employee. We conclude with practical advice for planning new investments in HCM systems. (21 pp., 9 fig.) [Research Byte]
November, 2016
HCM Adoption Rate High, but Satisfaction Rate Lags
The adoption rate for Human Capital Management (HCM) solutions continues to be high, although the overall satisfaction with this technology is relatively low compared to the 11 other technologies in our annual study. This Research Bytes reviews the adoption and customer experience profile for HCM systems.
November, 2016
RPA – Hype or Hope?
Robotic Process Automation (RPA) technology is finding new traction in the CIO community as a new weapon in todays digital transformation war chest. Automation with RPA promises increased efficiency, accuracy and cost savings. However, the case for RPA is not always straight forward. Companies that want to embrace automation should carefully assess their operations and evaluate their options before jumping on the RPA bandwagon.
November, 2016
Enterprise SaaS Providers Step Up Security Measures
The massive Distributed Denial of Service (DDoS) attack on Oct. 21 has some nervous cloud computing customers worried about the changing threat landscape and asking questions of their enterprise software-as-a-service (SaaS) providers. In this Research Byte, we review some of the stepped-up security measures of some enterprise SaaS providers.
November, 2016
ERP Adoption Trends and Customer Experience 2016
Enterprise resource planning systems have become the platform for integration of data, information, and applications in the well-managed enterprise today. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. Finally, we identify the functional areas where organizations are planning or considering making new investments in ERP. We wrap up with our recommendations for improving the ROI of ERP installations. (17 pp., 8 fig.) [Research Byte]
October, 2016
ERP Investment Strong Despite Poor Success
Companies are continuing to invest in ERP systems at a strong rate, despite persistent disappointment with cost overruns and low return on investment associated with ERP implementations. In this Research Byte we review the adoption and customer experience profile for ERP systems.
October, 2016
Data Management Staffing Ratios 2016
Data management is a vital function that crosses departmental borders, involving business intelligence, data warehousing, and data architecture, among other functions. This category of IT employees, as we define it, has declined slightly as a percentage of the IT staff for the second year in a row. As such, the data management headcount requires ongoing assessment. In this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. (18 pp., 7 fig.) [Research Byte]
October, 2016
Data Management as Percentage of IT Staff Declines
Although the amount of data processed and stored is exploding, data management as a percentage of the IT staff has declined for the second year in a row, after formerly being on a slow but steady ascent. In this Research Byte, we review the trend in data management staff as a percentage of the IT staff.
October, 2016
HCM Fertile Ground for Data Science
Human Capital Management (HCM) is turning out to be fertile ground for providers to develop use cases for data science. The recent HR Technology conference provided an excellent opportunity for us to learn about the offerings of six HCM providers that are embedding data science in their products and services. We conclude with ideas for future use cases that go beyond managing employee attrition and other early applications.
October, 2016
New AI Offerings Make It Clear: Stop Investing in Big Data
Rapid advances by tech vendors mean that big data capabilities are becoming more readily available to companies of all sizes. However, even though most companies can now invest in big data doesn’t mean that they should. In this Research Byte, we explain why.
October, 2016
Governance Transformation: How To Manage Ecosystems of Relationships in the New Digital Enterprise
A Digital tsunami is sweeping through the industry, forged by the convergence of changing consumer patterns, evolving business models and rapid technology shifts. Digital transformation is affecting each industry, albeit to different levels. As businesses transform and implement digital transformation, what changes need to happen internally, and structures put in place to change the way suppliers are governed? Listen to the webinar How to Manage Ecosystems and Relationships in the New Digital Enterprise with Avasant Partner, Carlos Hernandez to gain more insights.
October, 2016