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Canada Digital Services: Utilizing Emerging Technologies to Power a New Era of Growth
Canada’s strong digitalization drive is accelerating generative AI (Gen AI) adoption, backed by significant federal government and Canadian enterprise investments. Efforts are intensifying to position Central Canada as a leading tech hub while expanding broadband access across the Northwest Territories and British Columbia’s remote and rural areas. With an increased emphasis on cybersecurity, addressing the digital talent divide, and advancing sustainability, the Canadian government and businesses are collaborating closely with service providers to develop innovative digital solutions and enhance the customer experience.
November, 2024
Advanced Networking: A Strategic Investment for the Future
Enterprises’ growing need for more data at faster speeds to support real-time analytics, generative AI, omnichannel communications, and other digital initiatives is driving the adoption of advanced networking technologies. While our survey shows companies achieving a strong ROI and substantial benefits, high upfront costs and complex integration can pose challenges for leaner industries. This Research Byte provides an overview of our full report, Advanced Networking Adoption Trends and Customer Experience.
December, 2024
SAP S/4HANA–Generative AI Confluence Drives Efficient Operations and Accurate Business Decisions
As enterprises seek to enhance operational efficiency and user experience, the integration of generative AI with SAP S/4HANA is gaining momentum. This is driving improvements in critical business processes such as procurement, financial management, supply chain optimization, and asset maintenance. Service providers are responding by developing tailored, industry-specific AI solutions through in-house efforts and collaboration with SAP and other technology partners. To maximize the ROI and reduce time to market, organizations are adopting phased implementation strategies, testing outcomes through proof of concepts, and leveraging service providers’ assets with preconfigured business processes.
December, 2024
Focusing on Mental Health and Data Privacy due to Changing Consumer Priorities
The content trust and safety industry is undergoing a transformative evolution fueled by technological advancements, shifting regulatory landscapes, and rising user expectations. Transparency and accountability are becoming core principles in moderation policies, with companies actively incorporating diverse perspectives to minimize bias and enhance fairness. The increasing focus on user safety has fostered stronger collaboration between platforms, regulatory bodies, and third-party organizations to combat pressing issues such as misinformation, hate speech, and child safety. In parallel, there is a growing recognition of the emotional toll on trust and safety teams, prompting companies to invest in robust mental health support programs. As platforms continue their global expansion, localized content strategies and multilingual moderation are emerging as critical priorities. These approaches address regional cultural sensitivities and ensure compliance with varying legal frameworks, underscoring the industry’s commitment to creating safer, more inclusive digital spaces.
January, 2025
Rethinking Global Payroll: The Move from Automation to Intelligence
As payroll evolves from a traditional back-office function into a strategic driver of business efficiency, the need for predictive rather than reactive payroll solutions becomes paramount. This whitepaper delves into the Neeyamo N’gage event in Bengaluru, which brought together global payroll leaders, HR executives, and industry analysts. Neeyamo showcased its approach to hyperlocal compliance, AI-driven automation, and end-to-end payroll orchestration. Key innovations presented at the event included Neeyamo NXT, an AI-driven payroll engine, and ScreenXchange, a decentralized background screening platform. The event showcased Neeyamo’s vision for autonomous payroll processing and real-time compliance.
April, 2025
Procurement Alchemy: Turning Compliance into Human Rights Gold
Human rights due diligence in procurement is not just a moral imperative but a legal necessity. Companies are increasingly held accountable for ensuring their supply chains are free from human rights abuses. This growing awareness is driven by international standards and local laws that mandate businesses to take proactive steps in identifying, preventing, and mitigating human rights risks within their supply chains. The importance of human rights due diligence cannot be overstated, as it safeguards the dignity and rights of individuals while protecting companies from reputational and legal risks.
May, 2025
Getting CRM Right Is Harder Than It Looks
CRM systems are one of the most widely adopted categories of enterprise applications. However, despite being a mature technology, businesses often struggle to realize its full potential, leading to low-value outcomes compared to other technologies. This Research Byte summarizes our full report, CRM Adoption Trends and Customer Experience.
June, 2025
Typical IT Budget Increases Disguise Major Transformation in IT Departments
Many of the top line IT metrics from Avasant’s latest IT Spending and Staffing Benchmarks 2025/2026 study may look roughly the same as they have been for much of the last decade. On the surface, it is easy to say that this is another ho-hum, predictable year for IT departments. But a deeper dive shows significant transformation that’s underway. This Research Byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2025/2026 study.
August, 2025
Breaking the Chains: Managing Long-Term Vendor Lock-In Risk in CRM Virtualization Executive Perspective
Customer Relationship Management (CRM) virtualization is now a strategic imperative for modern enterprises. It offers the promise of scalability, enhanced customer engagement, and operational efficiency. Yet beneath these gains lies an often-underestimated threat: vendor lock-in. As CRM platforms, such as Salesforce, become more deeply embedded into business processes, organizations can find themselves increasingly constrained technically, financially, and operationally by the very platforms intended to drive their AI evolution.
September, 2025
Harnessing AI, Data Analytics, and Employer Branding for a Long-term Talent Attraction Strategy
With rising macroeconomic challenges, including wage inflation, talent shortages, and labor market competition, as well as increasingly demanding candidate expectations, talent executives are prioritizing the development of a robust talent pipeline and enhancing employer branding and candidate experience to foster long-term workforce sustainability. They are focusing on leveraging data-driven technologies, such as talent intelligence, predictive analytics, AI, ML, and candidate relationship management platforms, to optimize hiring strategies. Service providers are also enhancing their service and delivery capabilities across talent insights, candidate sourcing, experience, and upskilling through partnerships. They are investing in workflow automation and generative AI solutions to enhance recruiter productivity, as well as frameworks and services to support enterprises’ technology and AI investments. Both demand-side and supply-side trends are covered in our Talent Acquisition Business Process Transformation 2025–2026 Market Insights™ and Talent Acquisition Business Process Transformation 2025–2026 RadarView™, respectively.
December, 2025
Open Innovation – The Catalyst for Transforming India’s Technology Ecosystem
This report, developed in collaboration with nasscom, assesses the status of Open Innovation (OI) in India and its global context. It explores investments and initiatives by the Indian government, industry bodies, and the private sector to promote OI. The report identifies India’s potential to rank in the top 10 for global innovation, emphasizing OI’s role in addressing local needs, fostering inclusivity, and supporting innovative ventures. It provides recommendations for advancing OI and highlights opportunities for collaboration across sectors, including corporates, academia, and government agencies.
November, 2023
Web Operations Outsourcing Trends and Customer Experience 2024
Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.
February, 2024
Low-Code/No-Code Adoption Trends and Customer Experience 2024
Low-Code/No-Code (LC/NC) platforms are becoming increasingly popular in enterprise software development. LC/NC enables non-technical users and citizen developers to quickly create software applications with little to no manual coding. Using a visual drag-and-drop interface, pre-built components, and templates, LC/NC platforms allow users to create applications without requiring a high level of coding knowledge. This capability is invaluable for companies of all sizes because it lowers development costs, speeds up development, and improves agility.
January, 2024
CRM Adoption Trends and Customer Experience 2025
Customer relationship management (CRM) systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in building its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.
June, 2025
Agile Development Best Practices 2024
SaaS and packaged solutions are incredibly valuable. They help save time and resources in developing and maintaining applications for common back-office processes such as payroll, accounting, ERP, and CRM.
February, 2024