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Web/E-Commerce Outsourcing Trends and Customer Experience 2014
The outsourcing of web and e-commerce systems and operations is rising again, after a period of flat growth. On-line sales are growing, business is shifting to mobile platforms, and organizations are reluctant to invest in aging data center infrastructure. As such, they are turning to outsourcing partners that can provide the latest expertise and a flexible, scaled approach to Internet infrastructure and systems. To help IT executives better assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (12 pp., 8 fig.) [Research Byte]
August, 2014
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Web/E-Commerce Outsourcing Rebounding
After losing ground during the resession, the outsourcing of web and e-commerce systems is growing. This Research Byte reviews the increasing frequency of organizations outsourcing this function.
August, 2014
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Lean Times Raises Value of Project Managers
This Research Byte provides an overview on the growing trend in the use of project managers. The reasons for this growth are varied: new technology adoption, regulatory compliance issues, outsourcing, and the ever-present mandate to do more with less all contribute to the need for project management.
August, 2014
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IT Project Management Staffing Ratios 2014
In this study, we examine how many project managers a typical IT organization requires. We present five benchmarks: project managers as a percentage of the IT staff, users per project manager, application developers per project manager, applications per project manager, and capital budget per project manager. All of these ratios are presented by organization size. In addition, we look at the influence of sector on project management staffing. We conclude with recommendations on assessing the performance of the project management function. (16 pp., 7 fig.) [Research Byte]
August, 2014
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Financial Service Sector Leads IT Spending Growth
IT spending in the financial services sector is growing, faster that in any other sector. This Research Byte reviews the operational and capital spending expectations for the financial services sector as compared to other sectors.
July, 2014
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IT Project Portfolio Use Rising with Recovery
The percentage of IT organizations using some form of IT Project Portfolio Management rose significantly over the last four years. In this research Byte we review this rise and discuss why many companies are increasing their adoption of this practice.
July, 2014
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IT Project Portfolio Management Best Practice Adoption 2014
IT organizations have dozens or even hundreds of ongoing projects at any given point in time with many more “bright ideas” waiting for a green light. Identifying the most important projects and keeping them moving smoothly toward completion requires IT project portfolio management. Our study shows that the majority of organizations have adopted PPM as a best practice. However, less than half of those organizations using PPM have fully implemented this discipline. In this study, we look at PPM adoption trends across time and industry. We also discuss best practices and software tools for managing project portfolios. (16 pp., 5 fig.) [Research Byte]
July, 2014
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DBA Staffing Remains Level Despite Rise of Big Data
In this Research Byte, we review the trend in Database Administrator (DBA) staffing levels, and present the finding that despite the growing amounts of data, staffing has remained constant. Better database tools, automation, more reliable systems, and perhaps growth in the number of other data management specialists may explain the reason behind the restrained growth in DBA staffing.
July, 2014
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Database Administration Staffing Ratios 2014
In recent years, database administrators (DBAs) have made up a somewhat steady portion of the IT staff despite the growing amounts of data that organizations are maintaining. This study helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: DBAs as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations. We also examine the influence of sector on these benchmarks as well as the five-year trend in DBA staffing. (18 pp., 7 fig.) [Research Byte]
July, 2014
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Fighting Complexity: Can SAP Run Simple?
When it comes to enterprise software vendors, SAP wants to be not just the largest but also the most simple. That’s the message behind SAP’s new theme, “Run Simple,” rolled out at its annual SapphireNow user conference in Orlando in June 2014. This Research Byte reviews CEO Bill McDermott's new vision.
June, 2014
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IT Hiring Gets Broader, Capital Spending on Hold
More than half of IT organizations are increasing IT staff headcount this year in the most positive sign for IT job growth since the beginning of the recession. That is one of 13 findings from our annual IT Spending and Staffing Benchmarks study, now in its 25th year. This Research Byte summarizes some of these findings and points to the free executive summary of the full report.
June, 2014
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IT Hiring Gets Broader and Deeper in 2014, Says Computer Economics
Irvine, Calif. – More than half of IT organizations are increasing IT staff headcount this year in the most positive sign for IT job growth since the beginning of the recession, according to the annual Computer Economics IT Spending and Staffing Benchmarks study.
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 1: Executive Summary
Chapter 1 of our 2014/2015 IT Spending and Staffing Benchmarks study provides a detailed analysis of the major findings from this year's study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology. (46 pp., 17 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 2: Composite Benchmarks
This chapter provides composite metrics for all organizations in the survey across all sectors and organization sizes. The sample is stratified by size and sector as described in the section on survey methodology. Respondents must have at least $50 million in annual revenue or IT spending in excess of $2 million and maintain operations in the U.S. or Canada. For a complete description of all metrics, please see the full study description. (74 pp., 48 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 3A: Small Organization Benchmarks
Chapter 3A provides benchmarks for midsize organizations, across all sectors. Small organizations are defined as organizations having IT operational budgets of less than $5 million. For a complete description of all metrics, please see the full study description. (16 pp., 52 figs.) [Full Study Description]
June, 2014
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