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Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 42: Technical Services Subsector Benchmarks
Chapter 42 provides benchmarks for technical services organizations. The 25 respondents in the sample range in size from a minimum of about $50 million to about $80 billion in annual revenue. This subsector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.
August, 2025
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Digital Engineering Services 2024 RadarView™
The Digital Engineering Services 2024 RadarView™ can help enterprises identify the right partners and service providers to implement their digital engineering strategy by providing detailed capability and experience analysis for leading service providers. The report provides a 360-degree view of key providers for digital engineering services across practice maturity, partner ecosystem, and investments and innovations. The 66-page report also highlights top supply-side trends in the digital engineering space and Avasant’s viewpoint.
September, 2024
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 32: Professional Services
Chapter 32 provides benchmarks for professional services organizations. The 30 respondents in the sample range in size from a minimum of about €50 million to about €20 billion in annual revenue. This subsector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.
September, 2025
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Avasant SAP S/4HANA Services 2024–2025 RadarView™
The SAP S/4HANA Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for adopting SAP S/4HANA by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP S/4HANA service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 70-page report also highlights the top supply-side trends in the SAP S/4HANA services space and Avasant’s viewpoint.
December, 2024
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 17: Commercial Real Estate
Chapter 17 provides benchmarks for commercial real estate organizations. The 17 respondents in the sample range in size from about €50 million to over €30 billion in annual revenue. The sector includes retail, office, industrial, multifamily, and other property management companies, commercial real estate developers, real estate investment firms, and real estate brokers, consultants, and advisors.
September, 2025
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The Illusion of AI Sovereignty: Washington and Beijing Still Pull the Strings
A new wave of digital nationalism is sweeping through public policy and enterprise boardrooms. Countries including France, Saudi Arabia, the UAE, Singapore, and India are doubling down on sovereign AI. They are investing in localized data ecosystems, region-specific LLMs, national AI clouds, and stricter compliance regimes. No nation today enjoys absolute, full-stack AI sovereignty. Rather than chasing total independence, the trend is toward layered sovereignty: choosing which parts of the stack to control, influence, outsource, or codevelop. The sovereign AI game is not binary; it is composable. In the coming decade, national AI strategies will be defined not by what a country builds alone but by what it chooses to own, protect, and shape on its own terms.
June, 2025
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 12: Healthcare Services
Chapter 12 provides benchmarks for healthcare services companies. The 19 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about €50 million to over €15 billion in annual revenue.
September, 2025
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Multisourcing Service Integration 2025 Market Insights™
The Multisourcing Service Integration 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.
July, 2025
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From Strategy to Business Value: AI Prioritization Considerations for CAIOs and CTOs
Strategic AI prioritization is undergoing a fundamental shift as enterprises move from experimentation to scaled, business-aligned transformation. Traditional scoring models and ROI frameworks are no longer sufficient to evaluate the complexity of generative AI and agentic AI initiatives. Instead, a multidimensional approach is emerging, one that aligns use case selection with enterprise goals, assesses talent readiness, and embeds responsible AI practices from the start. By adopting this integrated model, CAIOs and CTOs can drive scalable, sustainable, and outcome-focused AI adoption across the organization.
August, 2025
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The Impact of Broadcom’s Acquisition of VMware: Pricing and Licensing Changes, and Strategies for Mitigation
With VMware’s customer base facing up to 800% price hikes, Broadcom’s $69B acquisition has become a strategic inflection point for enterprise IT leaders. The shift has triggered widespread reevaluation of virtualization strategies, especially as Broadcom transitions VMware’s licensing from perpetual to subscription-based models. According to Avasant’s benchmark data, over 70% of enterprises are now actively exploring mitigation strategies, including hybrid cloud adoption and alternative hypervisor platforms,to offset cost escalations and maintain operational continuity. For organizations deeply embedded in VMware’s ecosystem, understanding these changes and responding with agility is no longer optional; it’s essential.
September, 2025
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Why Customer Relationship Management (CRM) Contracts Must Be Rewritten for the AI Era
Enterprise CRM platforms are evolving fast. The risk landscape has shifted dramatically with embedded AI capabilities now driving everything from customer insights to automated communications. Legacy contracts, built for static systems, are no longer fit for purpose. The integration of AI into CRM systems transforms how data is collected, processed, and utilized, creating new challenges related to data privacy, security, intellectual property, and vendor accountability.
October, 2025
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Airlines and Airports Digital Services 2024 RadarView™
The Airlines and Airports Digital Services 2024 RadarView™ helps airline and airport enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the airline and airport space and Avasant’s viewpoint.
February, 2024
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Freight and Logistics Digital Services 2025 RadarView™
The Freight and Logistics Digital Services 2025 RadarView™ can help freight and logistics enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid these enterprises in identifying the right partners and service providers to accelerate their digital transformation in this space. The 67-page report also highlights top market trends in the freight and logistics industry and Avasant’s viewpoint.
August, 2025
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Clinical Services Business Process Transformation 2023 RadarView™
The Clinical Services Business Process Transformation 2023 RadarView™ assists organizations in identifying strategic partners for clinical services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right clinical services partner. The 59-page report highlights top supply-side trends in the clinical services space and Avasant’s viewpoint.
May, 2023
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