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Strategies for Enterprises in Response to Tech Industry Layoffs
The recent spate of layoffs in the technology industry should raise questions in the mind of customers who have these vendors as essential elements of their IT landscape. These concerns also extend to service providers, who are also seeing a pullback in business and undergoing staff reductions. This Research Byte explores these issues and how business leaders should mitigate risks and take advantage of opportunities during such uncertain times.
March, 2023
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The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
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High-Tech Industry Digital Services 2023–2024 RadarView™
The High-Tech Industry Digital Services 2023–2024 RadarView™ can help high-tech enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 89-page report also highlights top market trends in the high-tech industry and Avasant’s viewpoint.
July, 2023
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Digital Masters 2023 Market Insights™
The Digital Masters 2023 Market Insights™ assists organizations in identifying important trends related to enterprise digital technology adoption and the role of hyperconvergence. It also highlights the current landscape of generative AI, the key players, recent developments, and trends.
August, 2023
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Cloud Platforms 2023 Market Insights™
The Cloud Platforms 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cloud adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.
October, 2023
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Industrial Metaverse and Generative AI: A Game Changer for Industry 4.0
Industry 4.0 represents a seismic shift in the manufacturing and industrial landscape. The convergence of technologies like AR/VR, the Industrial Internet of Things, and AI enables advanced digitalization to accelerate product design and development, optimize production, and improve quality. Using advanced technologies and concepts such as digital twins, digital threads, and generative AI expedites the shift toward smart manufacturing. While embracing advanced digitalization is appealing, the path to Industry 4.0 transformation presents several obstacles, such as IT-OT integration and building a unified data model. This research byte covers two key areas—the industrial metaverse and generative AI—showing how advanced digitalization is poised to disrupt manufacturing and industrial processes and operations.
December, 2023
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Product Lifecycle Management Software 2023 RadarView Scan™
Avasant’s Product Lifecycle Management Software 2023 RadarView™ Scan helps enterprises in evaluating key vendors providing PLM software. The 31-page report also highlights how vendors leverage their capabilities to provide PLM services to address these challenges.
December, 2023
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F&A Business Process Transformation 2023–2024 Market Insights™
The F&A Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any F&A outsourcing project. The report also highlights key challenges enterprises face today while outsourcing F&A processes.
February, 2024
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Network Managed Services 2023–2024 Market Insights™
The Network Managed Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any network modernization projects. The report also highlights key network modernization challenges that enterprises face today.
April, 2024
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Torc Brings a Targeted, Cloud-Native Approach to Tech Talent Acquisition
Torc is a software development talent marketplace that leverages an AI-driven engine to match developers and companies worldwide. It’s a Tech Innovator to watch, the first in a new Avasant series on Tech Innovators.
March, 2023
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Leveraging Generative AI in Human Capital Management
This article explores how integrating generative AI solutions in human capital management (HCM) platforms is improving HR processes. Leading HR platform providers, such as SAP SuccessFactors, Oracle, UKG, ADP, and Workday, are embracing generative AI to enhance job posting, candidate screening, employee upskilling, and personalized employee experiences. By automating tasks like job description creation and resume screening, generative AI solutions save time and improve accuracy. Moreover, employees can benefit from tailored learning recommendations and receive personalized experiences based on their preferences and career goals. However, although this integration brings a great potential, it is important to address data privacy, algorithmic biases, and transparency in decision-making to ensure the ethical and responsible use of generative AI in HCM solutions.
June, 2023
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High-Tech Industry Digital Services 2023–2024 Market Insights™
The High-Tech Industry Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the high-tech industry. The report also highlights key challenges that enterprises face today.
July, 2023
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Generative AI – Opportunities and Challenges
Although artificial intelligence originated in academic research in the 1950s, only recently has it captured the imagination of the general public. This has everything to do with the release of ChatGPT, putting a powerful tool in the hands of individual consumers. But what are the opportunities it brings to businesses? And what are the challenges we face in using it? To answer these questions, Avasant Senior Partner Frank Scavo recently conducted a video interview on this subject. This Research Byte provides a link to the full interview.
August, 2023
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Data Management and Advanced Analytics Services 2023 RadarView™
The Data Management and Advanced Analytics Services 2023 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner. The 58-page report also highlights top market trends in the data management and advanced analytics space and Avasant’s viewpoint.
October, 2023
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United Kingdom (UK) Digital Services 2023–2024 RadarView™
The United Kingdom (UK) Digital Services 2023–2024 RadarView can help enterprises based in the UK to craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 102-page report also highlights top market trends in the UK region and Avasant’s viewpoint.
December, 2023
Artificial Intelligence
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