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Canada Digital and IT Services 2023–2024 RadarView™
The Canada Digital and IT Services 2023–2024 RadarView™ can help Canadian enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 67-page report also highlights top market trends in the Canadian region and Avasant’s viewpoint.
August, 2023
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Claims Processing Business Process Transformation 2023 Market Insights™
The Claims Processing Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any claims processing services project. The report also highlights key challenges that enterprises face today.
September, 2023
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Can Amazon Q Be to Business Users and Developers What Q Is to Bond?
Amazon Q, introduced during AWS re:Invent 2023 in Las Vegas, is a corporate chatbot designed to automate content search and creation and provide summaries. It aids in handling enterprise knowledge bases and repositories while automating tasks such as ticket filing and case creation using generative AI and natural language processing, among others. This touches a variety of business user personas, including knowledge workers, data and analytics personnel, and call center managers and employees. It helps developers in debugging and enhancing code for improved performance. By automating alterations to source code, it significantly reduces the workload for developers. Although a late entrant, Amazon Q seems up for the challenge.
December, 2023
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Generative AI: The Vigilant Watchtower for Data Centers
Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.
February, 2024
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Retail Digital Services 2024 RadarView™
The Retail Digital Services 2024 RadarView™ helps retail enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the retail space and Avasant’s viewpoint.
March, 2024
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Business Process Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
January, 2024
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Digital Masters Process Transformation 2024 Market Insights™
The Digital Masters Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any process transformation engagement. The report also highlights key challenges that enterprises face today.
July, 2024
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Digital Workplace Services 2024 Market Insights™
The Digital Workplace Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital workplace services project. The report also highlights key challenges that enterprises face today.
September, 2024
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Digital CX Services 2024 Market Insights™
The Digital CX Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key implementation challenges that enterprises face today.
October, 2024
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Automation to Autonomy: How Synchronous AI Agents are Shaping the Future of Business Operations
Over the last three decades, automation has evolved from back-office to middle-office and now front-office tasks, with each step driven by advancements in AI. We now stand on the threshold of a new era: synchronous AI agents. These specialized agents can independently manage end-to-end execution of complex processes, limiting human involvement to governance and key approvals. The automation fabrics of the future will likely combine RPA, AI copilots, and synchronous AI agents, coexisting and complementing each other. This research byte explores the industry’s shift toward synchronous AI agents, the changing market landscape, and key enterprise considerations for adopting this transformative technology.
November, 2024
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Intelligent Document Processing Platforms 2024–2025 Market Insights™
The Intelligent Document Processing Platforms 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends for navigating the document processing landscape and achieving operational efficiency. The report also highlights the key challenges enterprises face today in this space.
December, 2024
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Talent Acquisition Business Process Transformation 2024–2025 Market Insights™
The Talent Acquisition Business Process Transformation 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any talent acquisition transformation project. The report also highlights the evolution of the talent acquisition function and emerging priorities of talent acquisition professionals.
January, 2025
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Large Language Model Operations Platforms 2024–2025 Market Insights™
This report identifies key demand-side trends in the large language model operations space, helping enterprises improve their AI operations management capabilities. It provides an overview of key observations and business challenges that Avasant considers important to highlight in this space.
March, 2025
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UAE’s AI Gambit: From Bold Vision to a Global Contender
Dubai AI Week was not just another tech conference but an ecosystem-wide movement. Spanning over five days, it brought together every stakeholder in the AI value chain—from startups, big tech, and academia to government bodies, developers, coders, and students. The event captured the true spirit of how Dubai envisions its AI future: inclusive, action-driven, and globally connected.
May, 2025
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Navigating Rising Costs and Member Expectations: The Business Process Imperative for Health Payers
The U.S. health insurance industry finds itself at a critical inflection point as financial pressures mount alongside escalating member demands for digital-first experiences. According to the National Association of Insurance Commissioners (NAIC), health insurers reported a stark 14.1% decline in net income to approximately $16 billion during the first half of 2024, compared to the same period in the prior year. Even more concerning, underwriting gains plummeted 31.3% to roughly $12 billion, signaling fundamental challenges in the industry's core operational model.
June, 2025
Automation
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