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Ethical Hotline Systems 2023 RadarView Scan™
Avasant’s Ethical Hotline Systems 2023 RadarView Scan™ helps enterprises in evaluating key vendors providing ethical hotline services. The 16-page report also highlights how vendors leverage their capabilities to provide ethical hotline services to address these challenges.
September, 2023
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Intelligent Automation Services 2023–2024 Market Insights™
The Intelligent Automation Services 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their IA projects. The report also highlights the key challenges enterprises face today in this space.
February, 2024
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Business Process Services – Provider Trends CQ1 2024
In this quarterly report for CQ1 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
June, 2024
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Oracle Cloud ERP Services 2024–2025 Market Insights™
The Oracle Cloud ERP Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Oracle Cloud ERP implementation or maintenance project. The report also highlights key challenges that enterprises face today in this space.
May, 2025
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A Global AI Governance Decalogue for Procurement
With over 70 jurisdictions racing to regulate Artificial Intelligence (AI) systems, procurement leaders face a compliance minefield that could derail innovation and vendor agility. The European Union’s AI Act spans over 140 pages. The U.S. Executive Order on “Safe, Secure, and Trustworthy AI” adds over 30 pages. Brazil, China, Canada, Singapore, and numerous others are releasing their own legislation — creating a rapidly diversifying global mandate.
October, 2025
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AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023
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IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
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Business Process Services Pricing and Solution Trends: H1 2024
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
July, 2024
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Reimagining Enterprise Applications: Powered by Gen AI, Aligned with Industry, and Driven by Sustainability
This paper explores the radical transformation of enterprise applications, highlighting how generative AI (Gen AI), industry alignment, and sustainability are reshaping modern software landscapes. Once rigid and monolithic, enterprise systems are now intelligent, composable, and context-aware—driving strategic agility and innovation. Showcasing TCS’s vision and platforms including TCS Crystallus™ and Net Zero Carbon Platform, the paper illustrates how enterprises are embedding Gen AI, industry-specific solutions, and ESG principles into core operations. With real-world examples from Vantage Towers and Tata Power, it presents a compelling blueprint for building intelligent, future-ready, and sustainable enterprises.
May, 2025
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Powering Resilience: Strengthening Supply Chains in the Age of Grid Strain and AI Expansion
In today’s hyperconnected economy, supply chains are only as strong as the infrastructure that powers them. Yet, the U.S. electricity grid—much of it built in the mid-20th century—is buckling under the dual pressures of aging infrastructure and surging demand from AI-driven data centers. The Energy Information Administration (EIA) projects global electricity demand could increase by about one-third to three-quarters by 2050, depending on the case . As AI becomes a cornerstone of modern business operations, its energy appetite is reshaping the grid and exposing vulnerabilities that could ripple across global supply chains. For C-level executives, the question is no longer if disruptions will occur, but how to prepare. Can AI, paradoxically, be both the disruptor and the solution? How can C – Level executives leverage AI to future-proof their supply chains against energy volatility and infrastructure fragility?
October, 2025
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Blockchain Services 2023–2024 RadarView™
Avasant’s Blockchain Services 2023–2024 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key service providers who can help companies expedite business transformation by leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.
December, 2023
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Retail E-Commerce Platforms 2023–2024 RadarView Scan™
Avasant’s Retail E-Commerce Platforms 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing retail e-commerce platforms. The 29-page report also highlights how vendors leverage their capabilities to provide a retail e-commerce platform to address these challenges.
March, 2024
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Making The “Factory of the Future” a Reality with Strategic Tech Investments
The traditional factory floor is on the cusp of a revolution. By strategically investing in emerging technologies, manufacturers can bridge the gap between the present and the “Factory of the Future,” a vision of intelligent automation, interconnected machines, and data-driven platforms. In this research byte, we explore the significance of implementing transformation initiatives to accelerate the creation of the “Factory of the Future,” examining service providers’ role in enabling IT/OT convergence, platform implementations, and Industry 4.0 technologies. We highlight the efforts of one such service provider, Hitachi Digital Services, based on its analyst and advisor event held in June 2024.
July, 2024
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SAP Sapphire 2025: A Turning Point for AI-driven Enterprise Operations
At SAP Sapphire 2025, SAP unveiled a cohesive strategy to transform enterprise operations through embedded AI and unified data infrastructure. Central to this is the SAP Flywheel model, which allows applications, data, and AI to reinforce each other, enabling context-aware automation via Joule, SAP’s AI copilot. Joule extends across SAP and non-SAP systems, improving decision-making in users’ daily workflows. Supporting this is the Business Data Cloud, a unified, open data platform designed to eliminate fragmentation and fuel intelligent applications. With partnerships including Palantir and Adobe, SAP is aligning its architecture for the AI era, turning siloed data into real-time, cross-functional intelligence.
June, 2025
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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
Enterprise resource planning (ERP)
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