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IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
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Business Process Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
January, 2024
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Global Competency Center (GCC) Services 2025 Market Insights™
The Global Competency Center (GCC) Services 2025 Market Insights™ equips stakeholders with a deep understanding of the current landscape and future trajectory of the GCC market, serving as a valuable tool for strategic planning and decision-making.
August, 2025
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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Retail E-Commerce Platforms 2023–2024 RadarView Scan™
Avasant’s Retail E-Commerce Platforms 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing retail e-commerce platforms. The 29-page report also highlights how vendors leverage their capabilities to provide a retail e-commerce platform to address these challenges.
March, 2024
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Business Process Services – Provider Trends CQ1 2024
In this quarterly report for CQ1 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
June, 2024
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Business Process Services – Provider Trends CQ4 2024
In this quarterly report for CQ4 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
April, 2025
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Payroll Business Process Transformation 2023–2024 Market Insights™
The Payroll Business Process Transformation 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.
November, 2023
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Healthcare Payor Digital Services 2024 RadarView™
The Healthcare Payor Digital Services 2024 RadarView™ can help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the healthcare payor industry and Avasant’s viewpoint.
March, 2024
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Business Process Services Pricing and Solution Trends: H1 2024
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
July, 2024
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Innovation at the Speed of Flight: Pioneering Digital Transformation in Aerospace and Defense
Digital transformation is a critical focus for the Aerospace and Defense (A&D) sector as organizations seek to improve operational efficiency, enhance system integration, and maintain competitiveness in a rapidly evolving technological landscape. With increasing reliance on data-driven systems, automation, and advanced analytics, A&D firms are exploring new ways to modernize processes while ensuring security, compliance, and reliability.
August, 2025
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State and Local Government Digital Services 2023-2024 RadarView™
The State and Local Government Digital Services 2023–2024 RadarView™ provides information to assist governments in charting their action plan and identifying key global service providers and system integrators that can expedite their digital transformation journeys. The 70-page report also highlights key market trends and offers Avasant’s viewpoint on the road ahead for state and local government agencies in the coming years.
February, 2023
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Global Hire-to-Retire Business Process Transformation 2022–2023 RadarView™
The Global Hire-to-Retire Business Process Transformation 2022–2023 RadarView™ assists enterprises in identifying strategic partners for their hire-to-retire business process transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key HR service providers across practice maturity, domain ecosystem, and investments and innovation, helping enterprises in evaluating leading players in the HR business process transformation space. The 70-page report also highlights top market trends in the HR business process transformation space and Avasant’s viewpoint on them.
January, 2023
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Workday HCM Services 2022–2023 RadarView™
The Workday HCM Services 2022–2023 RadarView™ helps organizations define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday HCM service providers based on their ability to offer implementation and managed services with limited disruption. The 55-page report also provides our point of view on how Workday HCM service providers cater to enterprises’ changing needs through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.
November, 2022
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Network and Digital Services were Never More Vital
As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.
September, 2022
Human capital management (HCM)
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