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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Can Gemini Be Google’s Beacon of Salvation, like Batman in Gotham?
On December 6, 2023, Google launched the Gemini series, a collection of large language models (LLMs) excelling in multimodal inputs (text, image, audio, and video). Emphasizing responsible AI design, enhanced flexibility across multiple form factors ranging from data centers to devices, and superior computational capabilities, Gemini aims to outperform other LLMS in multiple industry benchmarks. While OpenAI has traditionally led in the generative AI space, Gemini poses a formidable challenge, potentially positioning itself as Google’s generative AI savior, akin to Gotham’s champion, Batman.
December, 2023
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IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
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Gen AI-powered Solutions for Bridging the Healthcare Gap in the US
The challenges faced by vulnerable and underserved communities in accessing healthcare in the US are complex and systemic. These barriers, which include limited access to services and disparities in care, are further exacerbated by factors such as income, race, and location. Generative AI (Gen AI) presents potential solutions to these disparities by providing personalized care and enhancing diagnosis, treatment, and patient engagement. Through data analysis, Gen AI can tailor interventions and improve accessibility, aiming to enhance health outcomes for these communities. The report emphasizes the need for community-specific interventions, improved health literacy, and infrastructure investment to support Gen AI in remote areas. Collaborations with local organizations and leveraging Gen AI for personalized care are crucial for improving healthcare outcomes and advancing health equity in the US.
June, 2024
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From Fugaku HPC to Quantum: Fujitsu’s Leap into Next-Gen Supercomputing
The quantum era is here, and it is compelling enterprises to act. Once seen as a distant tech milestone, quantum computing is now reshaping strategies, accelerated by generative AI’s rapid ascent in 2022. Companies realize the risk of unpreparedness as quantum promises to disrupt industries from logistics to cybersecurity. Fujitsu is demonstrating a rapid transition from research to real-world applications. At its recent Executive Analyst Day 2024 in Pune, India, Fujitsu showcased a groundbreaking 64-qubit superconducting quantum chip and an audacious road map to a 256-qubit system by 2025 and over 1,000 qubits by 2026. Its scalable hardware, HPC legacy, multi-architecture approach, and qubit efficiency solidify its edge in this race.
December, 2024
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Embracing the Potential of Advanced Technologies for the Life Sciences Sector
The life sciences sector, encompassing biotechnology, pharmaceutical, and medical device manufacturers, is experiencing a transformation driven by rapid advances in AI and data technologies. These innovations can significantly enhance research, drug development, and patient outcomes.
February, 2025
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Applied AI Services 2024–2025 RadarView™
The Applied AI Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for AI implementation by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key applied AI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right applied AI services partner. The 69-page report also highlights top market trends in the applied AI space and Avasant’s viewpoint on them.
April, 2025
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Fostering Sustainability in the Supply Chain by Leveraging Digital Platforms
This article sheds light on how enterprises are increasing their reliance on digital platforms and IT for their supply chain management processes to drive green and sustainable practices across the three levels: supplier, organizational, and distribution. By harnessing the power of IT, businesses are gaining the ability to track, analyze, and optimize their supply chains, resulting in reduced environmental impact, improved social responsibility, and enhanced overall sustainability.
July, 2023
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Blockchain Services 2023–2024 RadarView™
Avasant’s Blockchain Services 2023–2024 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key service providers who can help companies expedite business transformation by leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.
December, 2023
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Retail E-Commerce Platforms 2023–2024 RadarView Scan™
Avasant’s Retail E-Commerce Platforms 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing retail e-commerce platforms. The 29-page report also highlights how vendors leverage their capabilities to provide a retail e-commerce platform to address these challenges.
March, 2024
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Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation
While AI has driven technological innovation for decades, the pressing need to integrate responsible AI (RAI) principles has surged only in the past year. Historically, RAI emerged as a distinct practice in 2018, yet many enterprises failed to prioritize AI governance, often regarding it as a compliance obligation rather than a foundational element. However, the advent of Gen AI tools such as Gemini and ChatGPT has introduced fresh risks, underscoring the critical importance of robust RAI practices in addressing issues such as intellectual property misappropriation, hallucinations, and cyberattacks.
June, 2024
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End-user Computing Services 2024–2025 RadarView™
The End-user Computing Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for end-user computing service transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key end-user computing service providers across practice maturity, partner ecosystem, and investments and innovation. The 72-page report highlights top supply-side trends in the end-user computing services space and Avasant’s viewpoint on them.
December, 2024
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Redefining Humanity: The Next Evolutionary Leap?
In an era dominated by discussions on technology and automation, a deeper, more existential question is emerging: What does it mean to be human? This conversation is shifting beyond the confines of traditional tech discourse to explore the intersection of society, spirituality, medicine, space, and the forces that will shape the next 15 years of civilization. The recent Synapse Conclave, a two-day conference featuring over 40 thought leaders from various walks of life, explored the forces shaping the future, challenging long-held assumptions and posing urgent questions about the trajectory of human identity.
February, 2025
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Applied AI Services 2024–2025 Market Insights™
The Applied AI Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any AI project. The report also highlights key challenges that enterprises face today.
April, 2025
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RCM Business Process Transformation 2023 RadarView™
The RCM Business Process Transformation 2023 RadarView™ assists organizations in identifying strategic partners for RCM services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right RCM services partner. The 66-page report highlights top supply-side trends in the RCM services space and Avasant’s viewpoint.
July, 2023
Machine Learning
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