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RFID Slowly Gaining Ground but Tagged with Cost Concerns
Radio-frequency identification (RFID) is gaining ground in certain industry sectors and applications where its benefits are clear. But adoption of the technology has been relatively slow, due to its expensive upfront costs, high number of tags and frequencies, and the difficulty integrating the technology into systems. This Research Byte summarizes the full report, RFID Adoption Trends and Customer Experience.
December, 2021
Beefed-Up HCM Systems Helping Companies Address HR Talent Gap
Business leaders recognize that success depends on recruiting and retaining the best people. But, this puts increasing pressure on HR personnel, who are already stretched with the day-to-day demands of routine HR processes and compliance activities. One solution is cloud-based and AI-enabled HCM systems to help improve the efficiency and effectiveness of HR personnel. This Research Byte summarizes the full report, HCM Adoption Trends and Customer Experience.
November, 2021
HCM Adoption Trends and Customer Experience 2021
Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems.
November, 2021
IT Security a Never-Ending Arms Race
With increased threats from within and without, IT organizations would love to have a silver bullet for security. Although there is no silver bullet, there is a growing array of security technology available. No wonder then that IT security technology investment and adoption are both high, and businesses can reap the benefits of protection that the technologies provide. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.
November, 2021
IT Security Technology Adoption and Customer Experience 2021
Organizations in all industries and of all sizes need IT security technology, and with threats on the rise the investment rate is the highest of any category of technology that we track. However, return on investment is not as rosy, with security technology earning a moderate rating for ROI. This report examines adoption trends for IT security technology of all types, from basic capabilities such as firewalls and spam filtering to more advanced tools such as incident detection. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments.
November, 2021
Business and Data Analytics Adoption and Customer Experience 2021
IT organizations continue to devour data at unprecedented rates, and adoption and investment in business and data analytics tools are reaching new highs. But there are some headwinds that could slow that growth. This report examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities. To give additional insight, we look at the ROI and TCO experience of those that have adopted the technology. Finally, we recommend steps for a successful implementation.
November, 2021
New Technologies Boost Business Analytics but Challenges Remain
IT organizations continue to devour data at unprecedented rates, and adoption and investment in business and data analytics tools are reaching new heights. But challenges remain when it comes to wider adoption of these tools. This Research Byte summarizes our full report on business and data analytics technologies.
November, 2021
Application Development Outsourcing Trends and Customer Experience 2021
The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after two years being stuck at a lower percentage. Why the uptick? For starters, there is much going on in the application development universe. This report examines adoption trends and customer experience with application development outsourcing. We report on the percentage of organizations outsourcing it (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experience and on how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing application development.
October, 2021
Rethinking Customer Experience in the New Normal
Rapidly changing consumer behavior has forced companies to deploy new customer engagement channels with 61% of enterprises exploring new delivery models. COVID-19 has created demand for hyperpersonal, data-driven experiences across multiple channels. But these new customer experience (CX) strategies pose challenges including siloed data, a need for better change management, and picking the right platform. Service providers are responding to these challenges tailored, industry-specific solutions and a design-led approach. These emerging trends are covered in Avasant’s Digital CX and CRM Services 2021-2022 RadarView™.
October, 2021
Digital CX and CRM Services 2021-2022 RadarView™
The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
October, 2021
Application Development Outsourcing on the Rise
The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after a period of slow or no growth. However, this is an outsourcing category that deserves watching, because there are countervailing trends that may result in decreased demand for developers in the near future. This Research Byte summarizes our full report on ERP Adoption Trends and Customer Experience.
October, 2021
Avasant Digital Forum: The New Age of Media: Driving the Digital Experience
Despite the explosion of streaming services, thousands of channels, dozens of video sharing apps, and countless other forms of digital entertainment the question “what should we watch” still echoes in living rooms throughout the world. The overwhelming amount of choice makes it hard for viewers, but also hard for platforms that have to deliver the content securely and efficiently.
October, 2021
Digital CX and CRM Services 2020-2021 RadarView™
The Digital CX and CRM Services 2020-2021 RadarView™ report provides information to assist enterprises in building digital customer experience (CX) and CRM related strategies and charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can expedite their CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
December, 2020