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  • Trend in Web - Web/E-Commerce Staffing Ratios 2021

    Web/E-Commerce Staffing Ratios 2021

    Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    November, 2021

  • WebOpOutfig22021 1 600x400 - Web Operations Outsourcing Trends and Customer Experience 2021

    Web Operations Outsourcing Trends and Customer Experience 2021

    Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. To help IT executives better assess their options, this report analyzes the percentage of organizations outsourcing web operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and how these trends differ by organization size and sector. We conclude with recommendations on how to engage with a web, e-commerce, or electronic data interchange (EDI) service provider.

    August, 2021

  • webop2021 1 - Pandemic Gives Web Operations Outsourcing a Shot in the Arm

    Pandemic Gives Web Operations Outsourcing a Shot in the Arm

    Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. In doing so, many are turning to managed service providers that provide needed expertise. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.

    August, 2021

  • PrimaryImage Digital CXCRMServices2020 2021 600x400 - Digital CX and CRM Services 2020-2021 RadarView™

    Digital CX and CRM Services 2020-2021 RadarView™

    The Digital CX and CRM Services 2020-2021 RadarView™ report provides information to assist enterprises in building digital customer experience (CX) and CRM related strategies and charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can expedite their CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.

    December, 2020

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2019/2020: Chapter 25: Online Retail Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2019/2020: Chapter 25: Online Retail Subsector Benchmarks

    Chapter 25 provides benchmarks for online retailers. This subsector includes clothing retailers, home furnishing retailers, dietary supplements and health products retailers, sports equipment retailers, and other online retailers. The 15 respondents in this sample have annual revenue ranging from $80 million to $63 billion. [Full Study Description]

    July, 2019

  • Outsourcing - Web/E-Commerce Outsourcing  Trends and Customer Experience 2015

    Web/E-Commerce Outsourcing Trends and Customer Experience 2015

    The outsourcing of web and e-commerce systems and operations is rising again. Online sales are growing, business is shifting to mobile platforms, and organizations are reluctant to invest in aging data center infrastructure. As such, they are turning to outsourcing partners that can provide the latest expertise and a flexible, scaled approach to Internet infrastructure and systems. To help IT executives better assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (8 fig., 14 pp.) [Research Byte]

    September, 2015

  • Outsourcing - Web/E-Commerce Outsourcing  Trends and Customer Experience 2014

    Web/E-Commerce Outsourcing Trends and Customer Experience 2014

    The outsourcing of web and e-commerce systems and operations is rising again, after a period of flat growth. On-line sales are growing, business is shifting to mobile platforms, and organizations are reluctant to invest in aging data center infrastructure. As such, they are turning to outsourcing partners that can provide the latest expertise and a flexible, scaled approach to Internet infrastructure and systems. To help IT executives better assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (12 pp., 8 fig.) [Research Byte]

    August, 2014

  • Outsourcing - Web/E-Commerce Outsourcing Trends and Experience 2012

    Web/E-Commerce Outsourcing Trends and Experience 2012

    Web/e-commerce systems outsourcing continues to be a significant part of the outsourcing business. To help IT executives assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and show how these trends differ by organization size and sector. (14 pp., 8 figs.) [Research Byte]

    November, 2012

  • Outsourcing - Web/E-Commerce Outsourcing Trends and Experience 2010

    Web/E-Commerce Outsourcing Trends and Experience 2010

    Web/e-commerce outsourcing activity is up sharply. To help IT executives assess their options, this study reports the percentage of organizations outsourcing web/e-commerce operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience. The cost experience is the percentage of organizations that find outsourcing costs more, the same, or less than performing the function in-house. The service experience is the percentage that finds outsourcing delivers service that is worse, about the same, or better. We also show how these trends differ by organization size and sector and examine the role that offshore outsourcing plays in this market.(19 pp., 14 figs.) [Research Byte]

    December, 2010

  • IT Staffing - Web/E-Commerce Staffing Ratios and Outsourcing Trends

    Web/E-Commerce Staffing Ratios and Outsourcing Trends

    After peaking in 2001 and then declining during the post-boom years, web development and e-commerce staffing levels have remained surprisingly steady over the past three years. In this report, we provide benchmarks on typical web/e-commerce staff by organization size and industry sector, examine the ratio of web staff to applications development staff, analyze web/e-commerce outsourcing levels, and look at the three-year trend in web staffing ratios. (5 pp., 9 figs.)[Executive Summary]

    June, 2008

  • Outsourcing - Outsourcing as a Strategy for Controlling Website Costs

    Outsourcing as a Strategy for Controlling Website Costs

    Corporate websites have become essential for doing business in most industries. However, our latest research indicates that the total cost of maintaining websites can often exceed expectations. This article examines the factors driving website maintenance costs and the use of outsourcing as a strategy for controlling the costs of website maintenance.

    August, 2005

  • Technology Trends - Web Services and Service-Oriented Architecture (SOA)

    Web Services and Service-Oriented Architecture (SOA)

    Although just beginning to take shape, the vision for Web services is to provide interoperability between disparate systems so that isolated applications and data can be integrated into a single Information Systems framework. In a world of burgeoning e-commerce, Web applications and interoperability can make or break a business. What are the business drivers for deploying Web services, and how does it impact your existing IT infrastructure? What are the issues, pitfalls, and benefits of an SOA and Web services? Who are the early adopters? How can you prepare?

    September, 2004

  • Technology Trends - Projections for 2004 Show Strong E-Commerce Growth

    Projections for 2004 Show Strong E-Commerce Growth

    The rising US economy is just one source of good news for e-commerce prospects in 2004. Contrary to many opinions, e-commerce has led the US recovery. Even before general spending rose following the tax cuts, e-commerce was responsible for higher productivity and revenues.

    December, 2003

  • Technology Trends - Do Mature Online Markets Reduce Price Differences?

    Do Mature Online Markets Reduce Price Differences?

    Because of numerous competitive e-commerce sites selling the same categories of merchandise, one would think that prices for these items should become more similar as time passes. Instead, as online markets mature, these prices are diverging. Knowing the drivers for these price divergences will better prepare electronic merchants to compete in cyberspace and guide them in setting their prices at levels consistent with the characteristics of their sites.

    November, 2003

  • Technology Trends - The Practicalities of Offshore Outsourcing E-Commerce Sites

    The Practicalities of Offshore Outsourcing E-Commerce Sites

    The ability to develop and maintain e-commerce websites with labor costing less than half that of US workers is enticing many organizations to consider sending that work to offshore outsourcers. Now that global competition is the game, it only makes sense to turn toward a global workforce. While the economics of outsourcing seem very attractive, keep in mind that having an offshore company perform the work introduces a number of new problem areas.

    October, 2003