• Grid View
  • List View
  • PrimaryImage MSI 2022 2023 RadarView - Multisourcing Service Integration 2022–2023 RadarView™

    Multisourcing Service Integration 2022–2023 RadarView™

    The Multisourcing Service Integration 2022–2023 RadarView™ assists organizations in identifying strategic partners for multisourcing service integration (MSI) by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key MSI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right MSI services partner. The 61-page report highlights top supply-side trends in the MSI space and Avasant’s viewpoint.

    April, 2023

  • Primary Image MSI - Multisourcing Service Integration 2022–2023 Market Insights™

    Multisourcing Service Integration 2022–2023 Market Insights™

    The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.

    April, 2023

  • Outsourcing Profile Help Desk - IT Help Desk Outsourcing Trends and Customer Experience 2023

    IT Help Desk Outsourcing Trends and Customer Experience 2023

    The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization.

    November, 2023

  • Desktop - Desktop Support Outsourcing Gains Popularity

    Desktop Support Outsourcing Gains Popularity

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows that there is a strong cost advantage to outsourcing desktop support tasks, but many organizations have reported negative service experiences. This research byte summarizes our full report on desktop support outsourcing.

    October, 2022

  • Desktop - Desktop Support Outsourcing Trends and Customer Experience 2022

    Desktop Support Outsourcing Trends and Customer Experience 2022

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a strong cost advantage to outsourcing the desktop support function, but other factors, including giving up control, can lead to problems. Nevertheless, 51% of IT organizations are outsourcing at least some of their desktop support function, making this one of the most popular functions to outsource, according to our annual IT Outsourcing Statistics study.

    October, 2022

  • Featured Image Application Management Outsourcing Trends and Customer Experience  - Outsourcing of Application Management Increasing Despite Growth of SaaS

    Outsourcing of Application Management Increasing Despite Growth of SaaS

    As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. This Research Byte explores the trend, based on our full report, Application Management Outsourcing Trends and Customer Experience.

  • Featured Image Application Management Outsourcing Trends and Customer Experience  - Application Management Outsourcing Trends and Customer Experience 2022

    Application Management Outsourcing Trends and Customer Experience 2022

    As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization.

    August, 2022

  • E Commerce Adoption and Customer Experience Profile 3.0 - Ensuring Project Success a Primary Motivation for System Integration Outsourcing

    Ensuring Project Success a Primary Motivation for System Integration Outsourcing

    Many outsourcing decisions are influenced by the need to save money. However, there are some instances where businesses are willing to pay extra for the expertise or operational flexibility that a service provider can deliver. And in the case of system implementation and integration, the primary motivation is to ensure project success. This Research Byte summarizes our full report on System Implementation/Integration Trends and Customer Experience.

    July, 2022

  • Figure 1 pie Frank Corrections - IT Outsourcing Statistics 2022

    IT Outsourcing Statistics 2022

    Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing.

    March, 2022

  • staff graph updated - Database Administration Staffing Ratios 2021

    Database Administration Staffing Ratios 2021

    As enterprises collect more data and connect more applications, they must ensure that data is secure, reliable, and accessible. But despite these increased demands, companies are restraining the growth in their database administration staff. This report helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: database administrators (DBAs) as a percentage of the IT staff, DBAs as a percentage of the Data Center Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations and examine the influence by sector on these benchmarks. We conclude with best practices for optimizing DBA staffing.

    October, 2021

  • Graph Template Outsourcing - Application Development Outsourcing Trends and Customer Experience 2021

    Application Development Outsourcing Trends and Customer Experience 2021

    The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after two years being stuck at a lower percentage. Why the uptick? For starters, there is much going on in the application development universe. This report examines adoption trends and customer experience with application development outsourcing. We report on the percentage of organizations outsourcing it (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experience and on how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing application development.

    October, 2021

  • staff graph updated - Retailers Feeling the Need for More Database Administrators

    Retailers Feeling the Need for More Database Administrators

    : While database administration (DBA) staffing remains steady or has declined in most sectors, the retail/wholesale sector has increased staffing in this area. The COVID-19 pandemic elevated the importance of an online presence in the retail/wholesale sector. This Research Byte provides a summary of our full report on database administration staffing ratios.

    October, 2021

  • Graph Template Outsourcing - Application Development Outsourcing on the Rise

    Application Development Outsourcing on the Rise

    The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after a period of slow or no growth. However, this is an outsourcing category that deserves watching, because there are countervailing trends that may result in decreased demand for developers in the near future. This Research Byte summarizes our full report on ERP Adoption Trends and Customer Experience.

    October, 2021