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Server Support Staffing Ratios 2014
Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (16 pp., 7 figs.) [Research Byte]
October, 2014
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ERP Support Staffing Ratios 2014
In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. We call this the ERP support staffing ratio. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation and sector. We also report median ratios for Oracle E-Business, SAP ERP, and JD Edwards systems. Finally, we provide recommendations on optimizing staffing levels after assessing the influence of age of installation, number of instances, number of versions, extent of modifications, and scope of functionality. (13 pp., 5 fig.) [Research Byte]
March, 2014
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Server Support Staffing Ratios 2013
Server support personnel have been declining as a percentage of the typical IT staff. How many server support staff members does an organization need? To answer that question, we provide four key metrics for benchmarking server support staff: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support productivity. (17 pp., 7 figs.) [Research Bytes]
September, 2013
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Application Development and Maintenance Staffing Ratios
With the changing environment, the need for programmers is in flux and IT organizations can benefit from periodic assessment of their application development and maintenance staffing levels. This study uses three metrics to make that assessment: application development and maintenance staff as a percentage of the IT staff, users per application development and maintenance staff member, and applications per application development and maintenance staff member. We provide benchmarks for the composite sample, by organization, and by sector. We also provide benchmarks for the larger Application Group, which includes web development and support, quality assurance and testing, and data management personnel and business systems analysts. (19 pp., 7 figs.) [Research Byte]
January, 2013
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Application Development and Maintenance Staffing Ratios 2012
Application developers make up the single largest job category in the IT organization today. The number of application programmers and systems analysts as a percentage of the typical IT organization has been in decline, however. What is the typical staffing level? This study uses three metrics to make that assessment: application developers as a percentage of the IT staff, users per application developer, and applications per application developer. We provide benchmarks for the composite sample, by organization, and by sector. We also provide benchmarks for the application group, which includes not only programmers but also business analysts, web developers, and data warehouse personnel. (19 pp., 11 figs.) [Research Byte]
February, 2012
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ERP Support Staffing Ratios 2011
ERP systems can be major investments requiring substantial effort for implementation. Yet many organizations do not realize that the total cost of ownership of an ERP system is composed largely of ongoing support. While initial license fees and consulting services required to implement the system are one-time investments, the cost of support personnel recurs year after year. This study presents the number of ERP users per ERP support staff member by size of installation, software vendor, and age of installation. It also assesses factors that impact the productivity of ERP support staff and makes recommendations for optimizing ERP support staffing. (15 pp., 5 figs.) [Research Byte]
November, 2011
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Data Warehouse and Business Intelligence Staffing Ratios
For businesses today, properly scaling business intelligence applications while controlling support costs is a difficult challenge. This study provides benchmarks for staffing the data warehouse (DW) and business intelligence (BI) functions. We provide the ratio of DW/BI staff to total IT staff for the composite sample and by organization size and sector. We also present two other metrics for benchmarking this function: applications per DW/BI staff member and terabytes of storage per DW/BI staff member.(19 pp., 11 figs.) [Research Byte]
October, 2011
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Server Support Staffing Ratios 2011
Server consolidation, data center automation, and virtualization are all working to change the equation on optimum server support staffing levels. In this study, we provide four metrics to help IT managers assess their server support staffing requirements. These include server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how server virtualization, the presence of mainframes, and the use of data center personnel for technical support and projects can influence staffing requirements. We conclude with recommendations on maximizing data center productivity. (15 pp., 10 figs.) [Research Byte]
April, 2011
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IT Management and Administration Staffing Ratios 2011
Having an appropriate number of managers is essential for a smooth-running IT department. To benchmark IT management, we report IT managers as a percentage of the IT staff and the number of users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the four-year trend in IT managers as an average percentage of the IT staff. We also report metrics for IT finance, vendor management, and procurement staff, as well as for clerical staff. (16 pp., 8 figs.) [Research Byte]
February, 2011
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Database Administration (DBA) Staffing Ratios 2010
Organizations are placing ever-increasing demands on the role of the database administrator (DBA). This study will help IT managers determine whether they are keeping pace with the industry by comparing their database administration staffing against industry benchmarks. We assess two basic metrics: database administrators as a percentage of the IT staff and terabytes of storage per DBA. We provide these benchmarks for the composite sample, by organization, and by sector. This report also highlights the three-year trend in the staffing of the DBA function and the influence of outsourcing on DBA staffing ratios. (20 pp., 10 figs.) [Research Byte]
April, 2010
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Staffing Ratios for Desktop Support
Desktop computers require support to maintain high levels of user productivity, and the need for mobility, security, and connectivity increase these support requirements. This study provides data on typical desktop support staffing ratios. First we look at desktop support staffing as a percentage of the total IT staff. We show how it has changed over time and how it varies by organization size. We then examine the ratio of PCs to desktop support headcount, broken down for small, midsize, and large organizations. We also consider whether industry sector influences these ratios and whether having many remote locations impacts staffing needs. We conclude with strategies for reducing PC technical support costs. (14 pp., 9 figs.)[Research Byte]
October, 2009
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Staffing Ratios for the Business Analyst Function
The role of the business analyst is among the most important in the IT organization, serving as a bridge between the IT group and the users it serves. Therefore, understanding the proper level of staffing for this position is crucial. This article analyzes the statistics from a survey of nearly 200 CIOs and senior IT managers conducted by Computer Economics. Staffing ratios for the business analyst function are provided in terms of the total IT headcount, application development headcount, and user headcount. The effects of organization size and outsourcing status on these metrics are also documented. (12 pp., 9 figs.) [Research Byte]
October, 2009
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Measuring Help-Desk Efficiency
As a labor-intensive function, the IT help desk (or service desk) is generally high on managementâs list of areas targeted for productivity gains. But, as it is often said, if you cannot measure something you cannot improve it. To meet the needs of managers seeking to better handle this critical function, this study examines the most common metrics used for tracking help-desk efficiency, costs, and productivity. It also assesses the role of technology, service-level agreements, outsourcing, and IT service management best practices in improving the return on investment for the service desk. (14 pp., 6 figs.)[Executive Summary]
May, 2009
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Server Support Staffing Ratios 2010
In this study on server support staffing ratios, we provide three benchmarking metrics: server support staff as a percentage of IT staff, users per server support staff member, and, most importantly, servers per server support staff member. We provide these metrics for small, midsize, and large organizations. We also look at other factors that can influence server support staffing, including the number of operating systems in an environment, the impact of virtualization on data center efficiency, and the amount of time support staff spends on projects and technical support. (14 pp., 8 figs.) [Executive Summary]
April, 2009
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Documentation and Training Staffing Ratios
Documentation and training is a small but important function in the IT organization. In this study, we examine how staffing levels for this function have changed over the past decade. We also provide current metrics for this job function by organizational size, which IT managers can use to benchmark their employee headcount levels. Metrics include documentation/training specialists as a percentage of total IT staff, number of users per specialist, and number of developers per specialist. We conclude with our recommendations for optimizing staffing levels and productivity of IT documentation and IT training personnel. (4 pp., 5 figs.)[Executive Summary]
September, 2008
Staffing Ratios
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