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Managed Governance Services
Today, global sourcing is an increasingly complex and risky endeavor. Operating in an ever-evolving sourcing environment with multiple towers, vendors, and locations has created unprecedented vendor management challenges.
Healthcare Knowledge Management Analytics and Decision Making
The digital revolution has affected virtually every industry. The healthcare industry, being primarily information and research driven, is one of the largest generators of data. With so much information, medical staff face a shortage of time to perform their functions.
Big Data Analytics
"How can rice production in India, affect wheat output in the US, the shipping industry in Norway and the rubber industry in South America?" This was the opening statement of a commercial aired by T. Rowe Price. It is baffling to think that there is a connection between sectors that seem to be so disconnected from each other. But today, this is most certainly a reality.
Digital Enterprise: Market Leaders of Tomorrow
The digital revolution has changed the paradigms of global connectivity and customer empowerment. Enterprises are undertaking significant transformational exercises to become digitally relevant and create competitive differentiation.
Building SMAC Strategies for Futuristic Organizations: The New Technology Foundation
Disruptive technologies like social, mobile, analytics and cloud (SMAC) are ushering in revolutionary changes into how organizations compete and engage with stakeholders. Organizations are embracing SMAC as enablers for next generation business models that are simplistic and yet impactful for the world around us.
Global Sourcing Trends 2015: Avasant Perspective
As we welcome 2015, global sourcing of services is witnessing a paradigm shift in how services will be delivered and consumed. Avasant believes that "Digital Revolution and Innovation" will significantly transform the global service delivery landscape in 2015.
Poised to Scale Up the IT-CPM Value Chain: Egypt's Recipe for Success
For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides access to new markets and services, creates new opportunities for income generation and gives economically handicapped people an opportunity for sustainable employment.
Sourcing Trends 2015: A Whole New Game
A Digital tsunami is sweeping through the industry, forged by the convergence of changing consumer patterns, evolving business models and rapid technology shifts. Digital transformation is affecting each and every industry, albeit to different levels.
How Human Cloud and Infrastructure Cloud are Changing the BPO Sector
For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides access to new markets and services, creates new opportunities for income generation and gives economically handicapped people an opportunity for sustainable employment.
Media & Entertainment Industry: An Overview
Media & Entertainment (M&E) industry is in a transformation phase as both old and new continues to coexist. Interactivity, digitization, multiple-platforms, multiple-devices and globalization of services based landscape has remodeled the media and entertainment vertical over the last decade.
Internet of Things: Consumerisation of Technology
Technology democratization has weaved an ecosystem powered by intelligent systems, connectivity services, analytics, and technology infrastructure to deliver services. With internet as the backbone of disruptive technology referred as "Internet of Things", is expected to propel consumer and business demands for adoption of innovative solutions in most industry verticals.
The Future of BPO: How Human Cloud and Infrastructure Cloud are changing the Game
The Human Cloud and the Cloud infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. It is fast changing the dynamics of how the BPO industry has been operating. Service providers, in order to differentiate and avoid the commoditization penalty, will need to invest in this transformative model to stay competitive.
Sourcing Trends 2014: The Year of Transformation
As we welcome 2014, global sourcing is witnessing changes driven by fast-paced technology, development of customized service offerings, and emergence of new business paradigms. The market is expected to go northwards with stronger contributions from Americas and increased demand in Europe and Asia Pacific. Avasant believes that innovation led transformation will have a significant impact on shaping the sourcing landscape in 2014.
Drivers of Change in Ethiopia – Growing the IT/BPO sector through leveraging ICT
The changing landscape of IT/BPO industry has led to the emergence of new locations in Africa. Among many African nations, Ethiopia is growing at the rate of more than 10% per annum and is likely to attain the middle-income status by 2025. Leveraging ICT with a focus on capacity building is catalyzing economic prosperity and creating sustainable employment opportunity in the country.
SMAC: The New Business Paradigm for Enterprises
Social, Mobility, Analytics, and Cloud (SMAC) are the convergent forces that are driving new business paradigms for enterprises. The 21st century is already witnessing a crumbling of traditional enterprises while competing against new age disruptive organizations.
Transformational IT in the Cockpit: Passenger Service System (PSS) driving operational efficiency and enhancing customer’s experience in Airline
The potential for Passenger Service Systems (PSS) to add business value to the airlines industry is significant. PSS can enhance the airlines' asset utilization and customer loyalty and thus directly impact the topline. Recent activity suggests that both large airlines and low cost carriers are considering their PSS options seriously. The PSS market is expected to expand, fuelling more IT innovation in the airline industry.
SMAC - The New Technology Foundation For Revolutionary Business Models
A new and innovative technology platform or stack comprising of Mobility, Analytics, Cloud Computing and Social Networking (popularly referred as SMAC) is creating the foundation for new and innovative business models that is transforming customer experience. In this article, we look at each of these technology innovations and discuss their impact on future business models.
The Digital Divide: are we ready to breach the chasm?
Friedman in his 2005 epic book "The World is Flat" argues that convergence of personal computer with fiber-optic micro cable, along with the rise of work flow software, will have a flattening effect on world commerce and trade. It will create a level playing field, where developing economies will be able to compete with developed economies on even terms, leveraging converged Information & Communication Technology (ICT). However critic of Friedman, including noble prize winning economist Joseph Stiglitz were critical of Friedman's book. In "Making Globalization Work" Stiglitz writes: "Friedman is right that there have been dramatic changes in the global economy and global landscape; in some directions, the world is much flatter than it has ever been, with those in various parts of the world being more connected than they have ever been, but the world is not flat. Not only is the world not flat: in many ways it has been getting less flat." The reason for this is the worldwide "Digital Divide" that is being manifested by the rapid deployment of ICT. The digital divide is an inequality or gap between groups, broadly construed, in terms of access, use and knowledge of ICT. Not only is this divide widening between developed and developing economies, but is also manifest within a developed economy like US. This divide is visible within the US population when one analyses usage of ICT against factors such as education and income levels, age, sex and race.
Canadian Healthcare Industry- Operational Efficiency through IT Transformation - A Perspective
Health care in Canada is delivered through a publicly funded health care system, which is mostly free at the point of use and has most services provided by private entities. The government assures the quality of care through federal standards.