Latest Reports

• Generative AI Platforms Q2 2024: Driving Innovation with the Dynamic Evolution of Gen AI Platforms

  Since ChatGPT’s debut in 2022, generative AI (Gen AI) platforms have undergone rapid evolution. Initially designed for text-based interactions, demand for processing image, audio, and video input spiked across sectors such as banking, healthcare, and retail. To meet these demands, vendors augmented their platform capabilities with multimodal data processing, industry-specific customizations, and long context windows. Additionally, these vendors are integrating large language models (LLMs) into smart devices, including smartphones, laptops, and industrial robots, to cater to diverse application areas.

  June, 2024

• Cloud Platform Providers Are Advancing Toward Next-generation Cloud with AI-integrated Solution Stacks

  Enterprises are transforming their core business processes by integrating generative AI capabilities into the cloud. They are boosting developer productivity with AI coding assistants, implementing cloud solutions to address industry-specific use cases, and continuing to utilize serverless and containerization capabilities. On the other hand, leading cloud platform vendors are evolving rapidly, focusing on owning entire solution stacks, from hardware AI chips and middleware support, including foundation models for generative AI, to enterprise applications. They are also shifting their focus from delivering traditional data sovereignty to holistic digital sovereignty capabilities to address compliance and regulatory requirements.

  June, 2024

• Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation

  While AI has driven technological innovation for decades, the pressing need to integrate responsible AI (RAI) principles has surged only in the past year. Historically, RAI emerged as a distinct practice in 2018, yet many enterprises failed to prioritize AI governance, often regarding it as a compliance obligation rather than a foundational element. However, the advent of Gen AI tools such as Gemini and ChatGPT has introduced fresh risks, underscoring the critical importance of robust RAI practices in addressing issues such as intellectual property misappropriation, hallucinations, and cyberattacks.

  June, 2024

• Atos SE’s Bailout Decision: A Strategic Analysis

  Atos, a French IT company, has chosen a consortium led by Onepoint, along with Butler Industries and Econocom, for its financial rescue plan. The consortium will inject EUR 250M in equity, provide EUR 1.5B in debt instruments, and convert EUR 2.9B of existing debt into equity. This decision aims to uphold Atos’s existing business lines while leveraging capabilities from Eviden and Tech Foundations. Founder David Layani will become CEO. The alternative proposal by Czech billionaire Daniel Kretinsky, focused on aggressive debt reduction, was not chosen. Atos now faces the challenge of executing this plan and managing its debt. In this article, we share our analytical perspectives, assessing the deal’s impact on clients and the road ahead.

  June, 2024

• Is Outsourcing Desktop Support Still Saving Costs?

  The question of whether to turn over the desktop support function to a service provider is critical and surprisingly complicated. Our research shows a strong cost advantage of outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective. IT leaders must navigate the fine line between cost efficiency and exceptional service delivery. This Research Byte summarizes our full report on desktop support outsourcing.

  June, 2024

• Strategic Growth in the Aerospace and Defense Sector: Overcoming Barriers and Capitalizing on Opportunities

  In the aerospace and defense (A&D) industry, service providers are key to helping enterprises achieve lower operational costs, improve productivity, and meet their goals. They assist with business operations, including product design, supply chain management, and manufacturing. However, in an industry as competitive and regulated as A&D, service providers face many barriers to expanding within the industry. Compliance requirements, technological advancements, and a scaling supply chain introduce unique challenges that leave service providers needing a strategic approach to expansion.

  June, 2024

• Unveiling TCS WisdomNext™: A Unified Gen AI Orchestration Platform

  Generative AI (Gen AI) is no longer a novelty; it has become integral to our daily lives. For enterprises, it presents a golden opportunity—particularly for those who missed the initial AI wave—to leapfrog back into the game with the level playing field that Gen AI offers. As enterprises transition from proof of concept to full-scale production, their expectations from service providers have evolved considerably. They now seek comprehensive Gen AI transformation solutions that deliver across the project life cycle from consulting to deployment and enterprise-wide scaling of large language models (LLM) use cases.

  June, 2024

• Beyond Apple’s Vision Pro: Charting a New Course with Spatial Computing

  One of the primary challenges enterprises face when leveraging AR/VR is providing realistic visuals and seamless interaction between virtual and real-world objects. High visual quality traditionally required high-power computing, which further hindered enterprise adoption. In such a scenario, spatial computing has emerged as a solution, enabling superior immersive experiences suitable for enterprise use. The introduction of Apple’s Vision Pro has accelerated this development, with numerous real-world implementations across several industries being introduced shortly after its release.

  June, 2024

• The Importance of a Diversified Revenue Cycle Management Outsourcing Strategy

  Healthcare organizations must have a diversified RCM outsourcing strategy to ensure financial stability, operational resilience, and data security. The recent consulting engagement with a leading DSO demonstrated the practical benefits of a diversified vendor base as they leveraged external relationships to mitigate the impact of the Change Healthcare cyberattack. This incident serves as a compelling reminder of the potential consequences of single-vendor dependency, including disrupted cash flow, reputational damage, and compliance challenges. Healthcare organizations must proactively diversify their RCM outsourcing strategy to safeguard against unforeseen disruptions and maintain continuous, efficient revenue cycle operations. This approach enhances the organization’s ability to navigate crises and reinforces its commitment to providing uninterrupted, high-quality patient care.

  June, 2024

• Gen AI-powered Solutions for Bridging the Healthcare Gap in the US

  The challenges faced by vulnerable and underserved communities in accessing healthcare in the US are complex and systemic. These barriers, which include limited access to services and disparities in care, are further exacerbated by factors such as income, race, and location. Generative AI (Gen AI) presents potential solutions to these disparities by providing personalized care and enhancing diagnosis, treatment, and patient engagement. Through data analysis, Gen AI can tailor interventions and improve accessibility, aiming to enhance health outcomes for these communities. The report emphasizes the need for community-specific interventions, improved health literacy, and infrastructure investment to support Gen AI in remote areas. Collaborations with local organizations and leveraging Gen AI for personalized care are crucial for improving healthcare outcomes and advancing health equity in the US.

  June, 2024

• Incorporating Technology Levers and Digital Expertise to Meet Evolving Supply Chain Needs

  The supply chain landscape is undergoing a transformative shift, propelled by the convergence of pandemic-induced disruptions, shipping challenges, geopolitical instabilities, and inflationary pressures. Traditionally linear and siloed supply chain operations, from sourcing and procurement to manufacturing, distribution, and disposition, are now being reimagined. Digitalization is the linchpin in this evolution, streamlining decision-making and optimizing processes to mitigate costs. Where cost-minimization in sourcing and distribution once reigned, the focus has pivoted to resilience, adaptability, and visibility have become critical priorities in navigating the complexities of today’s supply chain dynamics.

  June, 2024

• Banking Digital Services: Navigating Challenging Times with Technology Disruption

  Banks are focused on improving their brand loyalty by offering enriched customer engagement through hyper-personalized services. They are working toward modernizing their legacy core banking infrastructure and adopting cloud environments to achieve greater flexibility, improved integration with newer technologies, innovate effectively, and launch new products faster. Banks are navigating increased regulations and financial scrutiny post-2023 Silicon Valley Bank crisis by leveraging advanced analytics and AI-powered risk management and regulatory data reporting solutions. They are continuously boosting their cybersecurity posture to deal with increased vulnerabilities and prioritizing ESG goals to promote green financing and financial inclusivity.

  June, 2024