Latest Reports

• Beyond Efficiency: How GCCs Are Becoming Strategic Assets

  Global Capability Centers (GCCs), once seen primarily as cost-effective back offices, are undergoing a profound transformation. Traditionally focused on transactional tasks and operational efficiency, GCCs are now emerging as strategic enablers that drive innovation, agility, and enterprise-wide value creation.

  August, 2025

• Global Competency Center (GCC) Services: Enhancing Control, Digital Adoption, and Driving Innovation

  Over the past three years, GCCs have grown rapidly, with India offering significant untapped potential. As they mature, GCCs are becoming strategic assets for monetization, increasingly focusing on innovation and driving demand for digital and ER&D talent and hence, paving the way for innovation hubs. Additionally, collaborations between GCCs and service providers are on the rise, enabling quick scaling of operations and fostering stable partnerships. This evolution offers a clear view of the evolving GCC landscape, emerging opportunities, and the strategic value GCCs can unlock through transformation and innovation.

  August, 2025

• Advancing MSI Outcomes with Experience-Centric Delivery and Generative AI

  Organizations are shifting their approach to multisourcing service integration (MSI), moving from vendor coordination management toward facilitating experience-focused delivery, cross-domain service management, and agile, product-oriented transformation. However, they continue to face persistent challenges such as unclear ownership of cross-supplier processes, fragmented SLAs, and a lack of interoperability across platforms and tools. Service providers are addressing these gaps by embedding experience-level agreements into MSI engagements. They are also enhancing responsiveness and improving service outcomes by leveraging generative AI and agentic AI to automate incident resolution, streamline orchestration, and deliver real-time insights.

  July, 2025

• From Operational Silos to Intelligent Retail Engines: How Autonomous AI and Retail Media Networks are Redefining Retail in 2025

  The retail industry is undergoing a fundamental transformation. Mounting pressures from rising operational costs, unpredictable consumer demand, and the aggressive rise of digital-first competitors to capture market share have made traditional operational levers insufficient for protecting margins. As 2025 unfolds, retailers are doubling down on two strategic imperatives: driving operational intelligence through autonomous AI systems that self-optimize forecasting, pricing, and fulfilment; and monetizing first-party data through retail media networks (RMNs) to create high-margin, data-driven revenue streams.

  July, 2025

• Beyond Contracts: Elevating Vendor Oversight Through Management and Governance

  In today’s risk-intensified and hyper-connected environment, enterprises can no longer rely on traditional, contract-focused vendor oversight. As third-party ecosystems become strategic enablers of innovation and resilience, organizations must shift toward an integrated approach that combines tactical vendor management with proactive governance. This paper explores how a unified oversight model can enhance risk mitigation, regulatory compliance, and long-term value creation. With tighter regulations and advanced digital tools and AI, best-in-class oversight turns vendors into strategic partners who deliver clear results, increase agility, and boost long-term performance for the enterprise.

  July, 2025

• Accelerating Innovation and Navigating Change in the Financial Services Landscape

  The financial services industry is undergoing significant changes due to a combination of structural and market forces. These include a rising demand for hybrid advisory models, an increase in digital assets, ongoing margin compression in investment banks, the acceleration of T+1 settlement mandates across Europe, and a growing focus on sustainable investment strategies. In response to these challenges, companies are integrating AI and advanced analytics into their core operations, adopting blockchain and tokenization to access new asset classes, expanding cloud infrastructure and data platforms for greater agility, and implementing AI-driven solutions for compliance and cybersecurity. Together, these efforts are creating a new standard for personalized, resilient, and efficient financial services. Both demand-side and supply-side trends are covered in our Financial Services Digital Services 2025 Market Insights™ and Financial Services Digital Services 2025 RadarView™, respectively.

  July, 2025

• Beyond Oil: The UAE’s Next Power Source is AI

  AI is the new oil, and the UAE isn’t just drilling; it’s building the well. The UAE National Strategy for Artificial Intelligence 2031 exemplifies visionary leadership in the digital age, fusing bold ambition with a human-centric mission. The strategy positions AI not just as a lever for efficiency, but as a transformative force to improve health, safety, education, and environmental outcomes. Achieving this vision will require a long-term commitment from the government, dynamic public-private collaborations, and enterprises shifting from experimentation to AI-first operations that deliver measurable value.

  July, 2025

• Generative AI Platforms: Powering the Shift to Autonomous Intelligence

  As enterprises move from pilots to scaled generative AI (Gen AI) deployments, platforms are evolving to support production readiness, regulatory alignment, and performance optimization. Vendors are integrating capabilities such as multimodal processing, edge inferencing, and governance toolkits to meet operational demands. To accelerate adoption across industries, they are building comprehensive partner ecosystems that include hyperscalers, infrastructure providers, service firms, and OEMs. These partners bring industry-specific expertise, enable edge deployment of LLMs, support Gen AI-native application and data integration, and provide access to scalable, production-ready infrastructure. The supply-side trends are covered in Avasant’s Generative AI Platforms 2025 RadarView™.

  July, 2025

• United Kingdom (UK) Digital Services: Powering National Resilience and Innovation through Next-Gen Digital Solutions

  The UK digital services sector is undergoing a strategic shift as enterprises intensify efforts to modernize operations, strengthen cyber resilience, and meet rising consumer expectations. Accelerated by AI adoption, hybrid cloud models, and sovereign data mandates, digital investments are reshaping industry delivery models. At the same time, public sector reforms and national infrastructure initiatives reinforce the push toward compliant and future-ready digital ecosystems, aligning with the ESG frameworks. This evolution reflects the UK’s broader ambition to position itself as a pioneer in secure, innovative, and inclusive digital transformation.

  July, 2025

• Leveraging AI for Contract Harmonization – Mergers and Acquisitions

  Mergers and acquisitions (M&A) are powerful growth strategies, but they come with significant operational complexity. Among the most critical and often underestimated challenges is contract harmonization: the process of aligning disparate legal agreements across merging entities to ensure consistency, compliance, and operational continuity.

  July, 2025

• Procurement in Engineering: A Blueprint for Success

  Procurement is a fundamental aspect of engineering projects, encompassing the acquisition of essential materials, equipment, and services required to bring a project to fruition. The success of engineering endeavours heavily relies on the efficiency and effectiveness of the procurement process and planning. However, this process and planning is often riddled with challenges like complexity of projects, cost overruns and delay in supply chain that can significantly impact project timelines, budgets, and overall outcomes.

  July, 2025

• From Big Data to Smart Decisions: Enabling the Intelligent Enterprise

  The utility industry is experiencing significant transformation. Traditionally characterized by carbon-intensive generation and a rigid, one-way power grid, it is now at the forefront of digital innovation. Central to this shift is Southern California Edison, a major utility embracing artificial intelligence (AI) and big data to redefine energy production, distribution, and consumption. This article examines how Southern California Edison is leading this change, based on insights from a conversation at Avasant’s Empowering Beyond event between Avasant’s Managing Partner, Henry Guapo, and Todd Inlander, Senior Vice President and Chief Information Officer of Southern California Edison. Their discussion highlights the impact of advanced analytics, intelligent infrastructure, and a dedication to decarbonization on the future of utilities.

  July, 2025