Latest Reports

• Making The “Factory of the Future” a Reality with Strategic Tech Investments

  The traditional factory floor is on the cusp of a revolution. By strategically investing in emerging technologies, manufacturers can bridge the gap between the present and the “Factory of the Future,” a vision of intelligent automation, interconnected machines, and data-driven platforms. In this research byte, we explore the significance of implementing transformation initiatives to accelerate the creation of the “Factory of the Future,” examining service providers’ role in enabling IT/OT convergence, platform implementations, and Industry 4.0 technologies. We highlight the efforts of one such service provider, Hitachi Digital Services, based on its analyst and advisor event held in June 2024.

  July, 2024

• Enhancing Productivity and Customer Experience for Enterprises through Generative AI Capabilities in CRM

  Enterprises are increasingly adopting cloud CRM platforms to enhance sales productivity, improve customer service efficiency, and gain deeper insights. CRM vendors are integrating generative AI capabilities across the CRM value chain to automate tasks, generate predictive insights, and facilitate skill development while forming strategic partnerships to augment customer engagement and operational efficiency. Industries such as manufacturing, retail, and high-tech show high adoption rates, driven by the need for better production planning, omnichannel experiences, and personalized marketing. The adoption of CRM suites is leading enterprises to significant revenue growth through enhanced upselling and cross-selling opportunities.

  July, 2024

• The Era of AI-Enabled Innovation

  Artificial intelligence (AI) has become the central force of innovation across various industries and sectors. AI is revolutionizing diagnostics, treatment personalization, and patient care management. In manufacturing, it is enhancing production efficiency, predictive maintenance, and supply chain optimization. However, the journey to AI integration is not without its complications. One of the significant challenges is ensuring seamless integration of AI systems with existing infrastructures—while maintaining data security and privacy.

  July, 2024

• Big Tech vs. Emerging Tech: Where Is the Real Innovation Happening?

  Big tech companies, once major disruptors, now face the challenge of balancing profit demands with innovation. At Avasant’s Empowering Beyond Summit 2024, experts discussed whether innovation is shifting to emerging tech companies, which can take greater risks without the pressure of public trading. The panel outlined three growth arcs: core innovation for existing offerings, immediate value creation to enhance core products, and moonshots for groundbreaking advancements. While big tech focuses on refining and monetizing established products, emerging tech embraces bold, high-risk innovations, highlighting that innovation continues across different sectors and stages of company development.

  July, 2024

• The Art of Disruption: Turning Intelligent Digital Investments into Business Outcomes

  Mark Zuckerberg's philosophy of "Move fast and break things" has driven a wave of market disruption, with companies investing heavily in cloud migration to enhance efficiency. At Avasant’s Empowering Beyond Summit (EBS) 2024, experts discussed how businesses can leverage internal disruption to align technological, business, and financial goals for sustainable growth. They emphasized three key stages: fostering a culture of adaptability, responsible exploration of new technologies, and intelligent investing to fill value chain gaps. By following these principles, businesses can effectively navigate the challenges and opportunities of modern innovation.

  July, 2024

• Breakthrough Innovation Through Digitalization in the State and Local Government Space

  State and local governments are currently facing the dual challenges of aging infrastructure and the need to improve citizen experience. These pressures are compounded by the necessity to address public safety and public health support delivery issues, as well as a higher emphasis on sustainability. To address these challenges, governments are expediting their digital transformation initiatives, focusing on infrastructure modernization and automating core processes to better serve the public. They are also investing in digital solutions to enhance citizen engagement and outreach through various digital channels. Balancing cost control, operational improvements, and enhanced citizen services, governments are collaborating with service providers to fast-track digital adoption. Both demand-side and supply-side trends are covered in our State and Local Government Digital Services 2024 Market Insights™ and State and Local Government Digital Services 2024 RadarView™, respectively.

  July, 2024

• Building Strong Governance Frameworks for Gen AI in Enterprises

  Generative artificial intelligence (Gen AI) presents exciting opportunities for enterprise IT. Machines can produce extraordinarily creative and realistic content, from marketing copy to original music. Gen AI has the potential to be a powerful tool, amplifying human creativity and boosting productivity. However, it has its own set of difficulties that must be carefully considered.

  July, 2024

• Transformation Needs More Than Technology Intervention

  While tech-enabled services have the potential to transform businesses, relying solely on technology can jeopardize client relationships and service delivery. Successful transformation requires a balanced approach that includes skilled personnel, mature processes, and innovative technology. Providers must also focus on proactive implementation, effective change management, contingency planning, and building trust with clients. Ultimately, transformation depends on more than just technology; it requires a holistic strategy that integrates people and processes.

  July, 2024

• Text-to-Video Generation Tools: Trends, Challenges, and Opportunities

  Video generation technology has undergone multiple evolutionary leaps. In the 2010s, convolutional neural networks (CNNs), a deep learning algorithm, revolutionized the ability to classify and analyze images, spreading its applications across facial recognition, medical imaging, and more. In 2014, generative adversarial networks (GANs) emerged, another deep learning algorithm capable of creating realistic images but limited to simpler tasks like anime creation, face swapping, and basic video analytics due to the lack of context understanding and gesture synchronization.

  July, 2024

• Benelux: Transforming the Benelux Region into a Technology-Driven Economy

  The Benelux countries are experiencing a rapid digital transformation. Enterprises in the region are revamping their value chains to prioritize customer focus and environmental sustainability with the emergence of disruptive technologies such as AI, advanced analytics, cloud computing, and cybersecurity solutions. This digital revolution has spurred a wave of new entrants challenging established players across industries. In response, legacy enterprises are strategically investing in technological advancements to maintain their competitive edge. Furthermore, with a growing emphasis on sustainable business practices by governments and stringent EU regulations around data protection, enterprises are adapting their business models to ensure environmental responsibility and compliance. Both demand-side and supply-side trends are covered in our Benelux Digital Services 2024 Market Insights™ and Benelux Digital Services 2024 RadarView™, respectively.

  July, 2024

• Harnessing Multimodal AI: Innovations and Applications

  Large language models (LLMs) are no longer a novelty, but enterprises are still grappling with their effective integration into business applications. While they continue to struggle with implementation challenges such as ROI justification, data security and privacy, and integration within existing infrastructure, they now face the advent of another transformative technology— multimodal AI

  July, 2024

• Advanced Network Services: Enabling Visibility and Control with Secure Multicloud Networking

  Enterprises are adopting advanced networks, including SD-WAN, SASE, private 5G/LTE, and multicloud networking, to support the growing demands for multicloud environments, improved user experiences, operational efficiency and visibility, and digital transformation initiatives across industries. Additionally, service providers are helping enterprises manage and implement advanced network solutions at reduced upfront investments by offering an as-a-service model. They are also codeveloping solutions with technology vendors for efficient management and deployment of advanced networks. Both demand-side and supply-side trends are covered in our Advanced Network Services 2024 Market Insights™ and Advanced Network Services 2024 RadarView™, respectively.

  July, 2024