Latest Reports

• Mobile Device Adoption is All About the Apps

  Last year, mobile device adoption in the enterprise was plummeting, and it looked like the decrease would continue. Planned investment was low, and our argument was that the devices themselves just weren’t that sexy. The “action” was in the applications, and most enterprises were putting their investment there. This is still true, but surprisingly, mobile device adoption not only recovered but exceeded recent highs. This Research Byte examines mobile and wearable device adoption and investment trends based on our full report.

  October, 2019

• Despite Gains, ERP Still in the Cellar

  Enterprise resource planning (ERP) systems remain one of the most-adopted technologies. But despite the adoption rate, ERP continues to have a poor track record for total cost of ownership, return on investment, and overall user satisfaction. This Research Byte is a summary of our full report, which covers ERP adoption and investment trends along with the economic experience and overall satisfaction rates for ERP systems.

  September, 2019

• Investments in IT Security Not a Matter of Dollars and Cents

  : Companies in all industries need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, economic experience is not as rosy, indicating that financial benefits are not the motivation when investing in security technology. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.

  January, 2019

• IT Security Technology Adoption Trends and Customer Experience 2020

  Organizations in all industries and of all sizes need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, customer satisfaction and return on investment are not as rosy, with security technology earning a relatively low ROI rating and a moderate satisfaction rating. This report examines adoption trends for IT security technology of all types, from basic capabilities, such as firewalls and spam filtering to more advanced tools, such as incident detection, and everything in between.

  January, 2020

• Rethinking the Digital Workplace in the Work-From-Home Era

  With the future of work changing, the digital workplace has grown in importance. Responding to COVID-19, tens of thousands of companies around the world have adopted work-from-home policies. The trend toward telecommuting was already under way before the coronavirus hit, but the trend skyrocketed as the virus spread. In the wake of COVID-19, enterprises are now figuring out their digital workplace strategies and how to adapt to a hybrid workplace. As organizational priorities change, the digital workplace is getting reshaped, and enterprises are tending to move away from monolithic workplace environments. These and other trends are covered in Avasant’s new Digital Workplace Services 2020 RadarView™ report.

  September, 2020

• Business and Data Analytics Investment Surges as Firms Devour Data

  IT organizations continue to devour data at unprecedented rates as both adoption and investment in business and data analytics are reaching new highs. In recent years, business and data analytics systems have moved from strategic to operational applications, sometimes extracting data directly from transactional systems such as ERP, CRM, and other operational systems.

  June, 2019

• Business and Data Analytics Adoption Trends and Customer Experience 2019

  Enterprises are investing in their bread-and-butter core systems at a strong rate, but one type of solution leads the pack this year: business and data analytics. These solutions are the highest-priority technology investment for IT organizations. This report examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities.

  June, 2019

• Re-Imagining Higher Education through Virtual Learning and Disruptive Technologies

  COVID is accelerating Hybrid learning and Flex learning business models. How can technology help us teach and learn differently?

  August, 2020

• CRM Adoption Takes a Great Leap Forward

  Customer relationship management systems have become one of the most popular categories of enterprise applications, and the adoption of these systems has jumped to another level. Worldwide, the CRM adoption rate rose from 55% in 2018 to 67% in 2019. However, overall user-satisfaction rates remain low, compared to other technologies in our study. This Research Byte examines CRM adoption and investment trends based on our full report.

  November, 2019

• CRM Adoption Trends and Customer Experience 2019

  CRM systems have become one of the most widely adopted categories of enterprise applications, and investment continues to grow. This report provides an overview of key concepts and vendors in the CRM space. We also examine CRM adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.

  November, 2019

• Envisioning The Future Of Education

  The education sector, across both higher education and schools in the US and UK, is in the midst of long-term change that has accelerated with the pandemic in 2020. Technology adoption will be fundamental to the ongoing and impending transformation in the industry. This report identifies the key trends in education and highlights the role of technology in enabling a new future. This report is based on inputs from nearly 90 academic and technology leaders from universities and schools across the US and UK.

  August, 2020

• E-Commerce Leaving Many Users – and Customers – Frustrated

  For many companies, e-commerce systems are not a nice-to-have but essential to their survival in the digital world. But while ROI and TCO are positive for e-commerce systems, customer satisfaction for them still lags, showing that these systems can be complex and difficult to deploy. This Research Byte explores some of the reasons why.

  January, 2020