Latest Reports

• Application Modernization Services: Gen AI Fueling Application Modernization

  Rising demand for resilience and availability, coupled with the shift to hybrid and multicloud strategies and a focus on business-driven outcomes, is pushing enterprises to modernize applications gradually. The growing need for data integration, insights, and enhanced compliance and security also drives this effort. Organizations are increasingly experimenting with generative AI as part of their application modernization efforts. Meanwhile, leading service providers have integrated generative AI capabilities into their existing solutions to speed up the transformation process and deliver greater value. Both demand-side and supply-side trends are covered in our Application Modernization Services 2024 Market Insights™ and Application Modernization Services 2024 RadarView™, respectively.

  September, 2024

• Leveraging Emerging Technologies to Transform End-to-End Mortgage Processes

  The mortgage process services industry is undergoing a transformative phase driven by technological advancements, regulatory changes, and evolving customer expectations. High interest rates have led to a decline in new mortgage originations as customers find buying a house more expensive. The changing regulatory frameworks require more stringent compliance management, requiring changes in the lending process by lenders and service providers. These factors have led to an increased demand for mortgage business process transformation services, evidenced by a 15% growth in the active clients of mortgage process service providers during FY 2023–2024. However, the declining originations have led to a sluggish revenue growth of less than 5% for these service providers.

  September, 2024

• Leading Change: Strategies for Generative AI Transformation

  Over the past two decades, we have been at the forefront of technological innovation, from RPA in the early 2000s to AI in the 2010s, and now Gen AI is becoming essential after ChatGPT’s launch in 2022. Technology’s impact has evolved from automating blue-collar tasks to transforming white-collar roles like strategy and design thinking. Amid this shift, change management is critical yet often overlooked, with a success rate of only 33%, leaving many employees struggling or unfit for new roles. This research byte analyzes change management strategies across different use cases and identifies best practices for driving effective organizational change.

  September, 2024

• The AI Revolution: Redefining Industries in the Intelligent Era

  The line between human creativity and machine intelligence has been increasingly harder to discern as industries begin to harness the power of AI. This new digital age is about more than just advanced technology; it is fundamentally changing how we live and work. Machines can think, learn, and adapt on their own. The AI revolution is already underway, making a significant impact on industries, driving innovative ideas, and changing our daily lives. It brings exciting new opportunities but also challenges that need to be addressed.

  September, 2024

• Leveraging Advanced RCM Solutions for Enhancing Patient Experience and Financial Performance

  With rising technological advancements and the adoption of the value-based care model, providers are focusing on implementing advanced patient-centric revenue cycle management (RCM) solutions to enhance cash collections and reduce reliance on manual processes. They are developing unified payment gateways with digital payment options, cumulative patient billing, and data transparency to boost patient satisfaction. In 2023–2024, providers saw improved operating margins due to increased revenues. However, rising costs driven by inflation, labor shortages, and escalating drug prices remained a concern. Nevertheless, they continue to invest in technologies such as generative (Gen) AI-assisted coding, self-service scheduling, and Gen AI-powered denials recovery solutions to streamline operations and enhance efficiency. Both demand-side and supply-side trends are covered in our Revenue Cycle Management (RCM) Business Process Transformation 2024 Market Insights™ and Revenue Cycle Management (RCM) Business Process Transformation 2024 RadarView™, respectively.

  September, 2024

• The Digital Leap: Transforming Property and Casualty Insurance Underwriting for the Future

  The property and casualty (P&C) insurance industry has always been a cornerstone of financial stability, covering various risks, from natural disasters to automobile accidents. At the heart of this industry lies the critical function of underwriting. Over the past few years, the underwriting landscape has undergone significant changes driven by evolving market dynamics, regulatory shifts, and technological advancements.

  September, 2024

• Navigating the Future: Integrating Technology and Operations in Travel and Transportation

  A recent Empowering Beyond Summit panel, titled "Re-imagining Travel & Transportation: Aligning Tech and Ops to Accelerate Value Creation," brought together a group of experts to discuss how technology, operations, and strategy are evolving within the travel and transportation sectors. The panel included Wipro General Manager Siddharth Saxena, Toronto Airport Director of Business Transformation Pierre Lanthier, BNSF Railway AVP Christy Thomas, and Solistica CIO David Orellana, with Avasant Managing Partner Carlos Hernandez as the moderator. The conversation highlighted the powerful impact of technology on improving operations and customer experiences in the industry.

  September, 2024

• Digital Workplace: Challenges and Opportunities in the Modern Enterprise

  The emergence of smart technologies enabled workplaces to become more productive and allow for a work-from-anywhere model. Web conferencing tools such as Zoom, Teams, and Google Meet, and workplace social networking tools such as Slack and Microsoft Yammer were already gaining popularity prior to the pandemic. This Research Byte summarizes our full report, Digital Workplace Technologies Adoption and Customer Experience.

  September, 2024

• Leveraging AI: Transforming Industries and Shaping the Future

  Generative AI (Gen AI) has brought artificial intelligence and machine learning into the mainstream, making these powerful tools accessible to both consumers and businesses.

  September, 2024

• Generative AI-enabled Salesforce Solutions Are Seeing Traction in the Market

  Enterprises across industries, including healthcare, banking, automotive, energy, and retail, are implementing generative AI-powered Salesforce solutions. These solutions help medical professionals refine patient notes, enable underwriters to assess discrepancies in loan application documents, assist automotive companies in planning spare part inventory, and facilitate product placement decisions for retailers. Responding to the rising demand, service providers are developing generative AI-led Salesforce solutions for industry-specific use cases and expanding Salesforce Data Cloud and Salesforce Einstein implementation capabilities to help customers derive value from generative AI.

  September, 2024

• Service Providers: Catalysts for GCC Success

  Explore how service providers drive the success of Global Capability Centers (GCCs) through strategic partnerships. Learn how they enhance operational efficiency, foster innovation, and support the evolution of GCCs from cost centers to growth engines in the modern business landscape.

  September, 2024

• The Future of Work: Integrating AI and Human Capital in a Hybrid Workforce

  As the nature of work continues to evolve at a rapid pace, driven by advancements in AI and digital technology, business leaders face the challenge of preparing their organizations for an inevitable transformation.

  September, 2024