Latest Reports

• Divestment: A Strategic Tool for Portfolio Optimization

  In today’s dynamic business landscape, divestment – the strategic sale of assets, subsidiaries, or business units – has become an increasingly utilized tool for companies seeking to optimize their portfolios and achieve specific strategic objectives. By divesting non-core assets, companies can sharpen their focus on core competencies, leading to a cascade of benefits: streamlined structures, reduced complexities, and better resource allocation. These benefits contribute to improved operational efficiency, often resulting in significant profitability gains within a few years post-divestment.

  October, 2024

• Gen AI Services: Service Providers’ Next Big Bet on Transforming the Future

  Enterprises are directing over 40% of their AI budget toward scaling generative AI (Gen AI) deployments. To achieve this, they are primarily collaborating with cloud platforms and service providers to leverage their expertise in Gen AI workflow orchestration, industry- and domain-specific customizations, and responsible AI integration. At the same time, startups are emerging to support enterprises through niche solutions around LLMOps, emotional intelligence, and voice cloning. Both demand- and supply-side trends are covered in Avasant’s Generative AI Services 2024 Market Insights™ and Generative AI Services 2024 RadarView™, respectively.

  October, 2024

• Leveraging AI in Private Equity: Enhancing Value Creation Across the Investment Lifecycle

  Private equity (PE) firms are increasingly using Artificial Intelligence (AI) to improve investment strategies and decision-making, progressing from rule-based systems to predictive and generative AI (or Gen AI). 

  October, 2024

• Digital Talent Capability: Enhancing Employee Experience to Secure Digital Talent

  Gen AI has emerged as a central focus for service providers, fueling innovation and significantly enhancing productivity in both internal operations and client solutions. To support this, providers are actively investing in building a talent pipeline equipped with Gen AI expertise. At the same time, providers are dedicating substantial resources to improving employee experiences through upskilling opportunities, wellness programs, and AI-powered productivity tools. They are also strategically rolling out return-to-office initiatives, promoting hybrid work models by offering incentives to ease the transition and foster a balanced work environment.

  October, 2024

• Embracing Turbulent Markets by Enabling New Investment Avenues and Driving Down Costs

  In today’s turbulent financial markets, the business landscape is rapidly evolving, driven by multiple factors, including the Great Wealth Transfer from older generations to younger, tech-savvy investors. This shift drives demand for smart advisory services facilitated by advanced analytics and personalized strategies. Additionally, there is a growing appetite for alternative investments and digital assets as investors diversify portfolios and new asset classes necessitate novel trade life cycles. Amid this evolution, the financial landscape is seeing a decline in M&As and initial public offerings (IPOs), focusing on reducing operational costs. Regulatory changes, such as the shift toward T+1 settlement cycles and the rise of ESG scores as an investment criterion, open new avenues as firms leverage digital technologies, including generative AI, to navigate these challenging times. Both demand-side and supply-side trends are covered in our Financial Services Digital Services 2024 Market Insights™ and Financial Services Digital Services 2024 RadarView™, respectively.

  October, 2024

• Artificial Intelligence: Should Robots Have Rights? Part 2

  The article examines advancements in AI and robotics, focusing on Tesla’s Optimus and Boston Dynamics’ Atlas. These robots now use AI to navigate, interpret emotions, and engage in lifelike conversations. As they become more human-like, ethical concerns emerge regarding robot rights, emotional dependency, workplace integration, and privacy. The article stresses the need for regulations to address these challenges and balance the integration of robots into society while protecting human autonomy.

  October, 2024

• The Next Frontier: Charting the Future of Freight and Logistics Services

  The freight and logistics industry is witnessing a growing demand for comprehensive end-to-end services. As customers push for more integrated supply chain management, logistics providers are being driven to deliver holistic solutions, encompassing everything from freight forwarding to last-mile delivery. This demand is reshaping the freight and logistics landscape, compelling enterprises to adopt advanced technologies, improve operational efficiency, and ensure accountability.

  October, 2024

• Driving the Future of Manufacturing: R&D and Next-Gen Technologies Driven Innovations Unveiled at LTTS Analyst Day

  The manufacturing landscape is undergoing a significant shift. Traditionally focused on operational metrics such as cost, revenue, and product uptime, the industry now prioritizes customer experience, operational excellence, and supply chain resilience. This is posing a dual challenge for service providers, pushing them to bring in digital technologies while addressing cost escalation issues through approaches such as outcome-based service models.

  October, 2024

• Digital CX Services: Driving Personalization and Streamlining CX Operations Leveraging AI and Analytics

  Enterprises are focusing on implementing a unified customer experience (CX) strategy and eliminating data silos by investing in emerging technologies and tools such as CRM, data management platforms, customer data platforms, marketing automation platforms, and business intelligence tools to improve customer insights, enable omnichannel content personalization, increase customer loyalty, streamline operations, and offer proactive customer support. Service providers are also developing generative AI-powered industry-specific solutions targeting use cases such as streamlining marketing and call center operations for healthcare, personalizing marketing campaigns, and offering AI assistants for guided selling and self-service for telecommunications.

  October, 2024

• IT Due Diligence Indispensable in the Divestiture Process

  In the rapidly evolving digital landscape, assessing inherent and separation risks in IT during a divestiture is critical. Effective IT due diligence is vital to identify and mitigate hindrances to value creation. It ensures IT aligns with business strategy, supports processes, enhances customer experiences, and drives growth. Poor IT management can disrupt operations, waste resources, and prevent innovation, making robust due diligence essential. An effective IT Due Diligence process can help identify risk comprehensively, and estimate the size and spend on IT.

  September, 2024

• Application Modernization Services: Gen AI Fueling Application Modernization

  Rising demand for resilience and availability, coupled with the shift to hybrid and multicloud strategies and a focus on business-driven outcomes, is pushing enterprises to modernize applications gradually. The growing need for data integration, insights, and enhanced compliance and security also drives this effort. Organizations are increasingly experimenting with generative AI as part of their application modernization efforts. Meanwhile, leading service providers have integrated generative AI capabilities into their existing solutions to speed up the transformation process and deliver greater value. Both demand-side and supply-side trends are covered in our Application Modernization Services 2024 Market Insights™ and Application Modernization Services 2024 RadarView™, respectively.

  September, 2024

• Leveraging Emerging Technologies to Transform End-to-End Mortgage Processes

  The mortgage process services industry is undergoing a transformative phase driven by technological advancements, regulatory changes, and evolving customer expectations. High interest rates have led to a decline in new mortgage originations as customers find buying a house more expensive. The changing regulatory frameworks require more stringent compliance management, requiring changes in the lending process by lenders and service providers. These factors have led to an increased demand for mortgage business process transformation services, evidenced by a 15% growth in the active clients of mortgage process service providers during FY 2023–2024. However, the declining originations have led to a sluggish revenue growth of less than 5% for these service providers.

  September, 2024