Chapter 6 provides comprehensive benchmarks for human resources (HR) process metrics within the healthcare payor sector. The category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, automotive parts, electrical parts, medical devices, and electronic devices, among others. The 33 respondents in this sample range in size from over $800 million to under $87 billion in annual revenue.

Chapter 5 provides comprehensive human resources (HR) process metrics benchmarks within the energy and utilities sector. This sector encompasses a wide array of organizations, including energy producers, utility companies, and other related service providers. The 36 respondents from this sector vary significantly in size, ranging from companies with annual revenue of over $500 million to $38 billion.

In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Benchmarks for midsize and large organizations are in Chapter 3A and for very large organizations in Chapter 3B. There are 144 respondents in the midsize and large organization sample and 154 in the very large organizations sample.

This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes 298 organizations and is stratified by size and sector as described in the section on survey methodology. Respondents must have at least $500 million in annual revenue. There is no upper limit on the revenue of survey respondents.