Research Reports

Grid View
List View

SUBSCRIPTION
PLANS

Wipro’s Edgile Acquisition: Another Step in the Right Direction for Wipro’s Cybersecurity Aspirations
IT service providers are looking to own the end-to-end cybersecurity adoption cycle and be part of the executive decision-making. This implies going beyond regular implementation and managed security services and offering consultancy and advisory services. Through Edgile, Wipro aims to achieve the following two goals: move up the value chain by playing an influential role in the initial stages of deals, which involve decision-making at the board or CXO leveland position itself as an end-to-end service provider by augmenting its cybersecurity consulting capabilities and covering the entire value chain.
February, 2022
Healthcare Payor Digital Services 2022–2023 RadarView™
The Healthcare Payor Digital Services 2022–2023 RadarView™ can help payors craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid in identifying the right partners and service providers to accelerate digital adoption. The 96-page report also identifies key service providers and system integrators that can help enterprises in their digital transformation.
January, 2022
Preventive Care Investments Help Healthcare Payors Reduce Costs and Improve Quality of Care
With the rise in healthcare spending, payors are evaluating different methodologies to contain costs and improve care delivery. Major strategic goals for payors include incorporating Social Determinants of Health (SDOH) in policy calculation, shifting to a value-based care model with price transparency, and adhering to interoperability laws. However, the most critical goal is to invest in preventive care and facilitate the shift from reactive to proactive care. Payors can achieve up to 42% ROI over three years by implementing preventive care measures such as promoting lifestyle modifications, building digital health platforms, and launching apps. These emerging trends are covered in Avasant’s Healthcare Payor Digital Services 2022–2023 RadarView™.
January, 2022
Leading with a Unified and Integrated Approach to the Cloud – The New Way to Stay Ahead in the Cloud Services Market
The change in customer behavior brought on by the pandemic became the perfect platform for service providers to offer integrated cloud solutions by bringing together their consulting and advisory services, domain expertise, and deep engineering capabilities. Over the past 12 to 18 months, several leading service providers stepped up to enable enterprises to redesign their infrastructure from the core. This report discusses how Wipro followed this trend by introducing Wipro FullStride Services for its customers. As part of its cloud strategy, in July 2021, Wipro introduced Wipro FullStride Cloud Services to strengthen its position as a full-stack service provider that looks at personas, processes, data, apps, and infrastructure. The company has been advancing its cloud initiatives and plans to invest USD 1 billion over the next three years in technology, acquisitions, people, and partnerships.
January, 2022
Slow and Steady Decline in Desktop Support Staffing
Although desktop and laptop computers are not the hot commodity they were 30 years, they still require a great deal of support. The good news, however, is that when viewed as a percentage of the total IT staff, desktop support personnel are becoming steadily more productive. This Research Byte explores some reasons for this trend.
January, 2022
Desktop Support Staffing Ratios 2022
When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.
January, 2022
Intelligent Automation Cuts Through Complex Workflows
Intelligent automation (IA) is becoming a central component of larger transformation engagements. However, some automation projects suffer due to siloed, single-point solutions and a lack of agility. To solve this problem, enterprises are seeking new ways to leverage predictive and semantic automation, and new enterprise platforms are integrating automation to streamline business functions. IA service providers are also simplifying enterprise automation engagements through the implementation of digital personas and low-code/no-code (LCNC). As a result, IA is becoming more intuitive and showing a stronger return on investment. These trends, and others, are covered in our Intelligent Automation Services 2021–2022 RadarView™.
January, 2022
IT Manager Staffing Levels Show Volatility
The ratio of IT managers to total IT staff has been a volatile metric over recent years. In keeping with that trend, this staffing ratio took a jump this compared to last year. Although economic conditions can explain some of the volatility, there are other factors at work. This Research Byte examines possible causes.
January, 2022
IT Management and Administration Staffing Ratios 2022
When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.
January, 2022
Cerner Acquisition to Launch Oracle Higher into Healthcare
Earlier this month, Oracle and Cerner jointly announced an agreement for Oracle to acquire Cerner, a provider of digital systems to healthcare providers. The deal of approximately $28 billion will be the largest in Oracle’s history, nearly three times the size of its PeopleSoft acquisition in 2005. To understand the rationale behind the deal and what it means for the two companies, the industry, and especially for Cerner customers, we interviewed Avasant partners, consultants, and fellows who focus on the healthcare industry. This research byte summarizes our point of view.
December, 2021
Hybrid Work Stimulating Demand for Network Support Personnel
Although the level of network support staffing plateaued in previous years, there are now signs of resurgence. This is largely the result of the COVID-19 pandemic, with remote and hybrid work styles increasing the demand for network support personnel. This Research Byte summarizes the five-year trend in network support staffing ratios.
December, 2021
RFID Adoption Trends and Customer Experience 2021
Radio-frequency identification is gaining ground in certain industry sectors and applications where its benefits are clear. Although RFID may one day become even more widespread than barcodes, it will take longer than its advocates hope for. This report quantifies the current adoption and investment trends for RFID technology as well as the benefits driving companies to expand their RFID implementations. We assess these trends by organization size and sector and examine the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in RFID technologies.
December, 2021