Latest Reports

  • Insider Risk Assessment Product Image - Insider Security Risk Assessment Best Practices 2022

    Insider Security Risk Assessment Best Practices 2022

    Most organizations are aware of the IT security threats posed by outsiders. Countermeasures such as firewalls, antivirus software, and intrusion detection systems are all aimed at these threats. Yet these measures do little to counter insider threats within the organization.

    September, 2022

  • Network and Digital Services were Never More Vital featured Image - Network and Digital Services were Never More Vital

    Network and Digital Services were Never More Vital

    As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.

    September, 2022

  • Money shot CRM Suites 2022 - Beyond Sales Force Automation: CRM Suites Deliver Strategic Enterprise Value

    Beyond Sales Force Automation: CRM Suites Deliver Strategic Enterprise Value

    Customer relationship management (CRM) systems today are no longer just about sales force automation. Leading CRM suite providers make customer service operations more efficient and improve the effectiveness of marketing campaigns. They also provide a deeper understanding of customer needs by leveraging data across multiple touchpoints and use those insights to personalize marketing communication. This improves customer engagement, increases website traffic, and enhances sales performance. This Research Byte is a brief summary of our full Customer Relationship Management Suites 2022 RadarView™..

    August, 2022

  • PrimaryImage CRM suites 2022 - Customer Relationship Management Suites 2022 RadarView™

    Customer Relationship Management Suites 2022 RadarView™

    The Customer Relationship Management Suites 2022 RadarViewTM addresses the need for enterprises to optimize their sales processes with a unified CRM platform and identify the right CRM suite vendor. The 49-page report also provides our point of view on how CRM suites vendors are serving the changing needs of organizations through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.

    August, 2022

  • windmill 1152x768 1 - Applying ESG to the IT Organization

    Applying ESG to the IT Organization

    Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. But ESG is not just a program for the organization as a whole. It also has implications for each area of the business. And one of the most important areas is the information technology (IT) function.

    August, 2022

  • ESG Product Image - Integrating ESG with IT Strategy

    Integrating ESG with IT Strategy

    Increasing concerns about the effects of climate change and socio-economic disparities have made environmental, social, and governance (ESG) compliance a front-burner issue for organizations around the globe. This white paper explains why a multifaceted approach to integrating ESG initiatives within an IT strategy will facilitate balanced growth, mitigate risk, and help achieve sustainability goals.

    August, 2022

  • Featured Image Application Management Outsourcing Trends and Customer Experience  - Outsourcing of Application Management Increasing Despite Growth of SaaS

    Outsourcing of Application Management Increasing Despite Growth of SaaS

    As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. This Research Byte explores the trend, based on our full report, Application Management Outsourcing Trends and Customer Experience.

  • Featured Image Application Management Outsourcing Trends and Customer Experience  - Application Management Outsourcing Trends and Customer Experience 2022

    Application Management Outsourcing Trends and Customer Experience 2022

    As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization.

    August, 2022

  • Capital Budgets Make Up Smallest Percentage of IT Spending Ever Featured Image - Capital Budgets Make Up Smallest Percentage of IT Spending Ever

    Capital Budgets Make Up Smallest Percentage of IT Spending Ever

    In contrast to the strong growth in nearly all IT spending metrics this year, IT capital budgets continue to fall as a percentage of total IT spending. Once a major indicator of the health of IT spending, capital spending has declined consistently as a percentage of total IT spending in the last 10 years as software as a service and the cloud have changed the way IT organizations do business. Across nearly all sectors, capital budgets are becoming less relevant. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.

    August, 2022

  • The Future of Money RB Featured Image - Cross-Border Commerce, Digital Currencies, and the Future of Money

    Cross-Border Commerce, Digital Currencies, and the Future of Money

    Traditional payment systems are proving to be too slow to accommodate increasing levels of e-commerce and cross-border transactions. And demands for faster payment processing will only increase as commerce enters the omniverse. This Research Byte outlines the factors driving the need for speed in financial transactions. We examine the benefits and drawbacks of one kind of digital currency—cryptocurrencies—and what the future of money could look like. We conclude with recommendations for enterprises to understand and prepare for the future of money.

    August, 2022

  • NASSCOM Report Featured Image - Digital Enterprise Maturity 3.0: Boosting Business Resilience through Technology

    Digital Enterprise Maturity 3.0: Boosting Business Resilience through Technology

    The pandemic disrupted the technology adoption curve, as most enterprises had to skip the trial or pilot phase to get ahead. As companies graduate in their digital journey, their focus shifts from tangible benefits, such as revenue growth and employee productivity, to intangible aspects, for example, sustainable business practices and employee wellness. The Digital Enterprise Maturity 3.0: Boosting Business Resilience through Technology report allows businesses to benchmark their digital strategy and ongoing initiatives against their peers using NASSCOM and Avasant’s digital maturity framework, which identifies performance gaps and prospects that lie ahead.

    July, 2022

  • MoneyShot Human Capital Management Suites 2022 RadarView 1 - Automation As a Driver for HR Transformation

    Automation As a Driver for HR Transformation

    With rising labor costs, a skills gap, and the “great resignation,” human capital management is a strategic imperative. It is no longer just about back-office functions but about talent retention and increasing productivity while keeping costs down. Vendors are responding to these challenges by developing new capabilities such as self-service to reduce time on administrative tasks and artificial intelligence to automate processes and make personalized recommendations to employees, managers, and HR staff.

    August, 2022