Latest Reports
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HCM Adoption Trends and Customer Experience 2019
Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations.
August, 2019
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Mobile and Wearable Devices Adoption Trends and Customer Experience 2019
Since Apple launched the iPhone, mobile devices have gone from the must-have technology to table stakes. However, new classes of specialized devices promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space.
October, 2019
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IT Security Technology Adoption Trends and Customer Experience 2020
Organizations in all industries and of all sizes need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, customer satisfaction and return on investment are not as rosy, with security technology earning a relatively low ROI rating and a moderate satisfaction rating. This report examines adoption trends for IT security technology of all types, from basic capabilities, such as firewalls and spam filtering to more advanced tools, such as incident detection, and everything in between.
January, 2020
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Business and Data Analytics Adoption Trends and Customer Experience 2019
Enterprises are investing in their bread-and-butter core systems at a strong rate, but one type of solution leads the pack this year: business and data analytics. These solutions are the highest-priority technology investment for IT organizations. This report examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities.
June, 2019
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CRM Adoption Trends and Customer Experience 2019
CRM systems have become one of the most widely adopted categories of enterprise applications, and investment continues to grow. This report provides an overview of key concepts and vendors in the CRM space. We also examine CRM adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
November, 2019
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E-Commerce Adoption Trends and Customer Experience 2020
For many organizations, e-commerce systems are not a nice-to-have but an essential element of their business model. Nevertheless, while the overall ROI and TCO experience of e-commerce systems are positive, these systems can be complex and difficult to deploy. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
January, 2020
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IaaS Adoption Trends and Customer Experience 2020
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, including internal production systems, systems development and testing, and disaster recovery. We expect that growth to continue, though some companies are reticent to adopt IaaS. This report quantifies the current adoption and investment trends for IaaS, as well as the benefits driving adoption and the buyer concerns holding it back.
July, 2020
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Desktop Virtualization Adoption Trends and Customer Experience
Desktop virtualization is a mature business technology that is facing challenges from related technologies, which has caused the adoption rate to fluctuate in the past few years. This report provides an overview of key concepts and vendors in this space. We then examine desktop virtualization adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and which virtual desktop solutions are the most popular. (18 pp., 9 fig.)[Research Byte]
August, 2017
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Software-Defined Networking Adoption Trends and Customer Experience
Software-defined networking (SDN) continues the trend of virtualizing everything in the data center. Server, storage, and desktop virtualization might be more accepted and mature, but SDN completes a puzzle that allows for an efficient, automated data center that can be quickly reconfigured. This study quantifies the current adoption and investment trends for SDN as well as the benefits driving companies to expand their SDN implementations. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with current investment levels. We conclude with practical advice for planning new investments in SDN. (18 pp., 9 fig.)[Research Byte]
March, 2017
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Social Business/Collaboration Systems Adoption Trends and Customer Experience
Social business/collaboration tools are a vital part of the productivity of the modern workforce. When deployed correctly, organizations have had excellent financial success with these systems. This study quantifies the current adoption and investment trends for social business/collaboration tools, as well as the benefits driving companies to expand their implementations of such systems. We assess these trends by organization size, sector, and geography. We look at the ROI and TCO experiences of adopters along with overall customer satisfaction. We conclude with practical advice for planning new investments in social business systems. (20 pp., 9 fig.)[Research Byte]
February, 2017
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The Key Advantage of Open Source
An informal survey of visitors to the Computer Economics website indicates that, in using open source software, "reduced dependence on software vendors" is more important to buyers than low cost. An earlier version of this report first appeared as a free Research Byte on our website. Shortly after publication, the Research Byte was linked by Slashdot, and Computer Economics was deluged by over 50,000 hits in one day. This report includes material originally presented in the earlier Research Byte, along with additional insights gained from the resulting feedback.
May, 2005
