Latest Reports

  • Fig2CloudandHostedERP RB - The Differences Between Cloud and Hosted ERP, and Why They Matter

    The Differences Between Cloud and Hosted ERP, and Why They Matter

    Cloud ERP has been rapidly gaining ground, and many traditional ERP vendors have responded with hosted versions of their on-premises systems. This report explores the defining differences between cloud and hosted ERP and why these differences matter in terms of the benefits that customers can expect to receive from each.

    January, 2019

  • Fig2CloudUsersRB - The Economic and Strategic Benefits of Cloud Computing

    The Economic and Strategic Benefits of Cloud Computing

    Does SaaS save money? Based on our latest survey, we find organizations that have largely migrated to the cloud spend less on IT as a percentage of revenue and on a per-user basis. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs.

    April, 2016

  • Fig2CloudERP2014 - Understanding Cloud ERP Buyers and Providers

    Understanding Cloud ERP Buyers and Providers

    Not all ERP systems that are labeled “cloud” are the same. At the same time, vendors need to realize that not all ERP buyers are the same. The study provides an overview of ERP cloud vendors and describes the two major categories of buyers in this market: first-time buyers looking for their first ERP systems and established companies replacing their legacy systems.

    August, 2014

  • Fig1SaasAdoption - SaaS Adoption Trends and Customer Experience 2020

    SaaS Adoption Trends and Customer Experience 2020

    Software as a service is everywhere, and nearly all new software deployments are SaaS. It is time to stop thinking of SaaS as a growing technology and think of it as a mature incumbent. This report quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations.

    September, 2020

  • MobileAppFig1 - Mobile App Adoption and Customer Experience 2020

    Mobile App Adoption and Customer Experience 2020

    The quest for a fully mobile enterprise continues with increasing adoption in mobile applications. This report provides an overview of mobile application adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.

    April, 2020

  • Fig1HCM - HCM Adoption Trends and Customer Experience 2019

    HCM Adoption Trends and Customer Experience 2019

    Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations.

    August, 2019

  • Fig2Mobileapp - Mobile and Wearable Devices Adoption Trends and Customer Experience 2019

    Mobile and Wearable Devices Adoption Trends and Customer Experience 2019

    Since Apple launched the iPhone, mobile devices have gone from the must-have technology to table stakes. However, new classes of specialized devices promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space.

    October, 2019

  • SecTech fig 1 - IT Security Technology Adoption Trends and Customer Experience 2020

    IT Security Technology Adoption Trends and Customer Experience 2020

    Organizations in all industries and of all sizes need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, customer satisfaction and return on investment are not as rosy, with security technology earning a relatively low ROI rating and a moderate satisfaction rating. This report examines adoption trends for IT security technology of all types, from basic capabilities, such as firewalls and spam filtering to more advanced tools, such as incident detection, and everything in between.

    January, 2020

  • Fig1Businessdataanalytics - Business and Data Analytics Adoption Trends and Customer Experience 2019

    Business and Data Analytics Adoption Trends and Customer Experience 2019

    Enterprises are investing in their bread-and-butter core systems at a strong rate, but one type of solution leads the pack this year: business and data analytics. These solutions are the highest-priority technology investment for IT organizations. This report examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities.

    June, 2019

  • Fig2 CRMtechtrends2019 rb - CRM Adoption Trends and Customer Experience 2019

    CRM Adoption Trends and Customer Experience 2019

    CRM systems have become one of the most widely adopted categories of enterprise applications, and investment continues to grow. This report provides an overview of key concepts and vendors in the CRM space. We also examine CRM adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.

    November, 2019

  • Fig1 eCommadopt Rb - E-Commerce Adoption Trends and Customer Experience 2020

    E-Commerce Adoption Trends and Customer Experience 2020

    For many organizations, e-commerce systems are not a nice-to-have but an essential element of their business model. Nevertheless, while the overall ROI and TCO experience of e-commerce systems are positive, these systems can be complex and difficult to deploy. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.

    January, 2020

  • Fig2 IaaStrends RB - IaaS Adoption Trends and Customer Experience 2020

    IaaS Adoption Trends and Customer Experience 2020

    IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, including internal production systems, systems development and testing, and disaster recovery. We expect that growth to continue, though some companies are reticent to adopt IaaS. This report quantifies the current adoption and investment trends for IaaS, as well as the benefits driving adoption and the buyer concerns holding it back.

    July, 2020