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In this quarterly report (calendar quarter 4, 2025), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
Real-time market and pricing intelligence is rapidly becoming a strategic differentiator in life sciences. What was once a reporting-oriented analytics function is now central to launch strategy, reimbursement positioning, and portfolio value optimization. As pricing scrutiny intensifies across global markets and payor influence expands, life sciences organizations are shifting from retrospective reporting to forward-looking, scenario-based decision-making. Cloud platforms, AI-driven analytics, and integrated commercial data ecosystems are enabling enterprises to simulate competitive responses, anticipate reimbursement shifts, and refine pricing strategies before critical market events occur.
In recent years, global supply chains have been operating under sustained and elevated uncertainty. Geopolitical tensions, trade policy shifts, labor constraints, and macroeconomic instability together make volatility a persistent feature of the operating environment. At the same time, supply chain disruptions have become both more frequent and more consequential, with large enterprises experiencing material operational, financial, and compliance impacts from delays, shortages, theft, and regulatory shocks. As volatility has shifted from episodic to structural, the limitations of traditional, efficiency-led supply chain models—designed for stability and predictability—have become increasingly evident.
ServiceNow’s acquisition of Pyramid Analytics represents the next phase of its Workflow Data Fabric vision. Initially focused on zero-copy connectivity to distributed enterprise data, ServiceNow progressively added interpretation through governance and catalog capabilities, including the acquisition of data.world, alongside Platform Analytics and AI Data Explorer. However, as businesses move toward enterprise-wide decisioning and agentic execution, connectivity and insight alone are insufficient. Pyramid Analytics adds governed semantic modelling, advanced analytics, and conversational querying.
Banks are transitioning from AI-assisted productivity to agent-led execution, enabled by advances in foundation models, orchestration runtimes, API-centric modernization, and regulatory clarity. Agentic AI is enabling banks to plan, decide, and execute multistep workflows across servicing, payments, lending, and compliance with minimal human intervention. Institutions are prioritizing scalable execution areas to demonstrate measurable ROI while redesigning complex, high-impact processes for phased autonomy. Governance, auditability, and ecosystem integration are emerging as critical enablers for responsible enterprise-wide deployment.
Value-based care (VBC) models require healthcare organizations to manage risk, utilization, and quality across defined populations rather than on an individual basis. Population health analytics enables this shift by providing population-level insights for risk adjustment, care gap closure, and performance monitoring. Traditional approaches, however, are often retrospective and limited by reliance on structured data, constraining their effectiveness under shared-risk and capitated arrangements.
Generative AI conversations in the enterprise have been dominated by a single narrative: cost takeout and agent automation. Yet a quiet shift is underway at industry leaders, reshaping how companies monetize AI investments. At a recent analyst day with iQor, a customer experience services and technology provider, the message was clear – the real value lies not in what AI eliminates, but in what it unlocks: revenue.
When Concentrix acquired WebHelp for $4.8 billion in Q3 2023, the deal promised to create “the diversified global CX leader” with accelerated growth and $120 million in synergies by Year 3. Similarly, Teleperformance’s €3 billion acquisition of Majorel in November 2023 aimed to “reinforce leadership position” with €100-150 million in cost takeout. Both acquirers were industry leaders. Both targets were profitable, growing businesses. Yet within quarters of closing, both combined entities experienced immediate revenue deceleration rather than the anticipated acceleration.
Pricing and licensing models across core engineering software platforms are becoming more restrictive, consumption-driven, and unpredictable. For engineering and construction enterprises, this shift increases renewal risk, weakens negotiation leverage, and exposes capital programs to unplanned cost escalation. This paper outlines how enterprises can respond through license optimization, peer benchmarking, and stronger commercial governance. It also highlights how Avasant helps organizations move from reactive renewals to proactive, data-led negotiation strategies, preserving budget control, improving transparency, and enabling sustainable long-term value.
The CX Center Business Process Transformation 2025–2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any CX center services project. The report also highlights key challenges that enterprises face today.
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