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  • ERPfig12021 300x200 - ERP Adoption Trends and Customer Experience 2021

    ERP Adoption Trends and Customer Experience 2021

    Enterprise resource planning (ERP) systems have long been one of the most adopted and mature technologies we track, and new investment in ERP systems also remains relatively high. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. We identify the functional areas where organizations are planning or considering making new investments in ERP. We also examine where ERP systems are deployed as well as their typical age and length of time between version upgrades. We wrap up with recommendations for improving the ROI of ERP.

    August, 2021

  • Fig. 2: Robotic Process Automation Adoption and Investment Rate Trend

    Robotic Process Automation Adoption Trends and Customer Experience 2021

    Robotic process automation (RPA) is the use of software “robots” to automate processes that are normally performed by clerical or administrative users. This report provides an overview of RPA adoption and investment trends, providing data on how many organizations have solutions in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment (ROI) experience, total cost of ownership (TCO) experience, and considered or planned uses for new RPA investments. We conclude with important principles to apply in planning and implementing RPA solutions.

    June, 2021

  • Internet of things

    IoT Adoption Trends and Customer Experience 2021

    The Internet of Things (IoT) is a maturing technology, and for many years it has promised benefits such as lower labor costs and better tracking of assets. But investments in IoT projects are stuck at a relatively low rate. This report provides an overview of IoT adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementation, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and considered or planned uses for new IoT investment. We conclude with important principles to apply in planning and implementing IoT systems.

    March, 2021

  • Technology Trends

    Technology Trends 2021

    This major study provides insight into the customer experience and adoption rates for 15 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 18 future and early adopter technologies (138 pp., 111 figs.)

    March, 2021

  • Fig3TechnicalBankruptcyRB 300x200 - Avoiding Technical Bankruptcy in Legacy Systems

    Avoiding Technical Bankruptcy in Legacy Systems

    Technical debt is a term that describes the consequences of a system that has become out of date because of accrued unapplied updates. But if an organization continues to take on technical debt, the system becomes a true legacy system, falling into a state we describe as “technical bankruptcy.” In this report, we identify the symptoms of technical bankruptcy and the devastating effects that it has on the organization.

    March, 2017

  • Fig2CloudandHostedERP RB 300x200 - The Differences Between Cloud and Hosted ERP, and Why They Matter

    The Differences Between Cloud and Hosted ERP, and Why They Matter

    Cloud ERP has been rapidly gaining ground, and many traditional ERP vendors have responded with hosted versions of their on-premises systems. This report explores the defining differences between cloud and hosted ERP and why these differences matter in terms of the benefits that customers can expect to receive from each.

    January, 2019

  • Fig2CloudUsersRB 300x200 - The Economic and Strategic Benefits of Cloud Computing

    The Economic and Strategic Benefits of Cloud Computing

    Does SaaS save money? Based on our latest survey, we find organizations that have largely migrated to the cloud spend less on IT as a percentage of revenue and on a per-user basis. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs.

    April, 2016

  • Fig2CloudERP2014 300x200 - Understanding Cloud ERP Buyers and Providers

    Understanding Cloud ERP Buyers and Providers

    Not all ERP systems that are labeled “cloud” are the same. At the same time, vendors need to realize that not all ERP buyers are the same. The study provides an overview of ERP cloud vendors and describes the two major categories of buyers in this market: first-time buyers looking for their first ERP systems and established companies replacing their legacy systems.

    August, 2014

  • Fig1SaasAdoption 300x200 - SaaS Adoption Trends and Customer Experience 2020

    SaaS Adoption Trends and Customer Experience 2020

    Software as a service is everywhere, and nearly all new software deployments are SaaS. It is time to stop thinking of SaaS as a growing technology and think of it as a mature incumbent. This report quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations.

    September, 2020

  • MobileAppFig1 300x200 - Mobile App Adoption and Customer Experience 2020

    Mobile App Adoption and Customer Experience 2020

    The quest for a fully mobile enterprise continues with increasing adoption in mobile applications. This report provides an overview of mobile application adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.

    April, 2020

  • Fig1HCM 300x200 - HCM Adoption Trends and Customer Experience 2019

    HCM Adoption Trends and Customer Experience 2019

    Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations.

    August, 2019

  • Fig2Mobileapp 300x200 - Mobile and Wearable Devices Adoption Trends and Customer Experience 2019

    Mobile and Wearable Devices Adoption Trends and Customer Experience 2019

    Since Apple launched the iPhone, mobile devices have gone from the must-have technology to table stakes. However, new classes of specialized devices promise new capabilities. This report provides an overview of key concepts and vendors in the mobile device space.

    October, 2019