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IT Security Outsourcing Trends and Customer Experience 2021
IT security has become a major focus for IT leaders in 2021. This is because the threat landscape is evolving with increased reliance on the cloud, a greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. This report helps IT executives compare their outsourcing activity and experience with other IT organizations. We use three metrics to measure IT security outsourcing activity: how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work outsourced (trend). We also measure the cost and service experience of organizations that outsource this function and determine how outsourcing activity and experience vary by organization size and sector. We conclude with recommendations.
May, 2021
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Call Security: Our People Lack Awareness
Security training is a business best practice that involves the training of all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an informal manner, which can have dire consequences. This Research Byte provides a summary of our full report on security training best practices.
April, 2021
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Security Training Adoption and Best Practices 2021
Security training is a business best practice that involves the training of all IT and user personnel in a company’s security policies, procedures, and best practices to increase awareness and ensure compliance. It is a highly advisable practice for every organization. Many companies report the existence of security training, yet there is ample room for improvement. This report begins by defining security training and summarizing the main types of training available. We next study the adoption and practice levels and examine those by organization size and sector. We conclude with best-practice recommendations.
April, 2021
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IT Project Manager Staffing Marches to New High
As IT organizations move more of their operations to the cloud, the mix of required skills needed is changing, with most infrastructure-support roles falling as a percentage of the staff, and higher-level roles rising. Project management is one job position that has been steadily increasing over the past five years. This research byte discusses what is behind the rise and provides a summary of our full report on IT project management staffing ratios.
May, 2021
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IT Spending and Staffing Benchmarks 2020-2021: Full Study
Our IT Spending and Staffing Benchmarks study for 2020/2021 provides a comprehensive view of the current state of IT budgeting and staffing levels for business and governmental organizations in the U.S. and Canada, based on our 31st annual survey. Detailed metrics are provided by organization size and by industry sector.
July, 2020
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Deploying Low-Latency Applications in the Cloud
Conventional wisdom is that some systems that require low latency and a high degree of system availability, such as warehouse management systems (WMS) or manufacturing execution systems (MES), are best deployed on-premises. Nevertheless, cloud systems are invading even this category of software. This research byte highlights one example.
March, 2021
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ERP Dead Last – Again
Last year, we reported that ERP was dead last in economic success. This year is no different. Enterprise resource planning systems again rank last in both return on investment and total cost of ownership. Not surprisingly, they also rank near the bottom in customer satisfaction. This Research Byte provides a look at the risk/reward profile for ERP relative to all the technologies in our full study, Technology Trends 2021.
March, 2021
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The Mandate for Growing IT Spending in the Insurance Industry
Insurance providers are at a crossroads. Many have large, complex legacy systems deeply embedded in back-end processes. These require legions of IT personnel to keep them responsive to changing market needs. Now, these established players face new competitive threats from upstarts, unencumbered by legacy systems, able to rethink how insurance services can be delivered to customers in new ways. At the same time, the coronavirus pandemic has thrown a monkey wrench into strategic planning in the insurance industry.
October, 2021
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IT Outlook for 2021 Depends on Where You Stand
Last year did not go according to plan. Two months after we published our Worldwide IT Spending and Staffing Outlook for 2020, the world’s economies began to shut down. Businesses transformed overnight. Our prediction of “positive, but some hints of trouble brewing” in 2020 turned out to be a bit of an understatement. Because 2020 was not the easiest year to predict, do not expect easy answers when it comes to 2021. But in this, our annual study of the IT spending and staffing outlook for the new year, we find that IT leaders worldwide have a surprisingly positive outlook on the year ahead. This research byte summarizes the full study.
February, 2021
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Technology Trends 2021
This major study provides insight into the customer experience and adoption rates for 15 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 18 future and early adopter technologies (138 pp., 111 figs.)
March, 2021
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IT in PJs Here to Stay, Post-Pandemic
Regardless of how long the pandemic lasts, one thing that appears to be here to stay for IT personnel is working from home, although the percentage will drop. Our annual IT salary study finds that about a quarter of IT workers will ply their trade from home, full-time, after the pandemic subsides. This Research Byte summarizes our findings on the WFH reality.
December, 2020
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Worldwide IT Spending and Staffing Outlook for 2021
Despite the chaos of 2020, the outlook for 2021 is surprisingly positive. IT organizations are expecting budget growth. They also plan to consolidate the changes made in the past turbulent year. This report, based on our Q4 2020 survey, provides worldwide trends for IT spending and staffing in 2021. This year, our report assesses IT operational and capital spending plans, executive priorities for IT investment, and plans for hiring and outsourcing for IT organizations worldwide. (21 pp., 11 fig.)
February, 2021
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Cloud Migration Leads to IT Staffing Decline
Way back in 2007, IT personnel represented more than half of all IT operational spending. Fast forward to 2017, that number declined to 42%. That is one major finding of a new report, in which Computer Economics analyzed long-term IT spending and the effects of the cloud. And based on our analysis of IT organizations that are already well down the road in their cloud transformation, we could see spending on IT personnel comprise less than one third of the total IT budget within the next 10 years
March, 2018
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SD-WAN Leads the Way in ROI
With the COVID-19 pandemic, the network is at the front and center of resiliency discussions, now so more than ever. Network services have further gained importance, especially for improving business agility and flexibility—which we’ve known for a while. And yet we are mildly surprised that SD-WAN finished first on the risk-reward analysis this year in our annual study. This Research Byte provides a look at the risk/reward profile for the technologies in our full study, Technology Trends 2021.
March, 2021
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IoT Shows Only an Iota of Growth
The Internet of Things (IoT) is a maturing technology, and for many years it has promised benefits such as lower labor costs and better tracking of assets. But our data is showing a trend that is common with other technologies as they mature. The adoption of IoT projects and investment in them have remained at a fairly low clip. This research byte provides a summary of our full report on IoT Adoption Trends and Customer Experience.
March, 2021
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