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IT Asset Management Adoption and Best Practices 2019
IT organizations often find it difficult to track all of the information about IT assets, such as hardware and software licenses, along with critical data such as location, configuration, and renewal dates. In response, companies have worked to set up IT asset management and configuration management systems, and processes to bring IT assets into a common management framework. In this report, we describe why IT asset management is an important process and the challenges it faces.
August, 2019
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IT Quality Assurance Staffing Ratios 2020
Staffing levels for IT quality assurance personnel are in a state of flux for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member.
October, 2020
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Elevating the Role of the CIO
CIOs are being asked to expand their role to support business change and innovation while they are struggling with maintaining aging infrastructure and declining resources. This report provides guidance for CIOs on how to elevate their role within the organization to one that has a meaningful influence on meeting strategic business objectives.
December, 2011
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Three Ways to Benchmark IT Spending
Benchmarking is a time-tested way for IT executives to justify their IT budgets and focus on continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the only way to objectively measure an organization’s IT budget against industry standards.
February, 2013
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ITIL Adoption Unlikely To Show Significant Growth
Although large IT organizations are continuing to embrace the Information Technology Infrastructure Library (ITIL), the number of organizations committed to full ITIL implementation remains relatively small. When practiced correctly, ITIL should have a deep impact on an IT organization’s core processes. This Research Byte provides a summary of our full report on ITIL adoption and best practices.
April, 2019
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Data Management Staffing Catching up with Data Explosion
The data explosion is finally making an impact on data management staffing. Through the middle of the 2010s, data management head count plateaued. But in the last two years, data management staffing has risen sharply. This Research Byte examines the reasons for the slowing trend and provides a summary of our full report on server support staffing ratios.
September, 2020
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Server Support Staffing Ratios 2020
In state-of-the-art data centers—whether operated on-premises or by managed service providers—demand for server support administrators has declined since 2012. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member.
September, 2020
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Information Technology Infrastructure Library Adoption and Best Practices 2019
Although large IT organizations are continuing to embrace the Information Technology Infrastructure Library (ITIL), the number of organizations committed to full ITIL implementation remains relatively small. This report begins with a brief explanation of ITIL’s history and current framework for IT service management, including its relationship with new approaches to change management, such as DevOps.
April, 2019
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Penetration Testing Just the Beginning of Good Security
Penetration testing is just one part of a comprehensive security program that needs to be taken seriously long before the white hats are called in. This consistent, formal process is what is missing many penetration testing efforts. This Research Byte looks at the process to make penetration testing most effective.
February, 2020
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Penetration Testing Adoption and Best Practices 2020
Penetration testing is an important element of IT security best practices. However, by itself, penetration testing is insufficient. It needs to be part of a robust and iterative process, in combination with the other security best practices to make it a formidable defensive weapon. In this report, we look at the maturity of penetration testing as an IT discipline. We assess current adoption trends by organization size and sector.
February, 2020
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IT Spending and Staffing Benchmarks 2020-2021: Chapter 1: Executive Summary
Chapter 1 of our 2020/2021 IT Spending and Staffing Benchmarks study provides a detailed analysis of the major findings from this year's study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology. (69 pp. 17 fig.)
July, 2020
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Retail IT Spending Needed for Digital Transformation
The retail sector is going through a major transformation. Brick-and-mortar stalwarts are filing for bankruptcy or disappearing entirely. E-commerce and the digital customer experience are taking an increasing part of the shopping dollar. And all of that was happening before the COVID-19 pandemic forced major restrictions on brick-and-mortar shopping. Traditional retail is in a “change or die” mode, and the transformation of IT is going to decide who survives. This Research Byte is a brief summary of our special report on IT spending trends in the retail sector, which is available for free download.
October, 2020
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Agile Not for Everyone
After a steady rise in recent years, the growth in agile development is starting to taper off. Adoption was flat year over year, and we may be closing in on the ceiling for agile. Agile development is an important tool for organizations with high-level development needs, such as software and cloud providers. However, for companies that do little custom development, agile might not be right for them. This Research Byte explores some reasons for the lukewarm growth of agile among corporate IT organizations.
March, 2020
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Agile Development Adoption and Best Practices 2020
After more than two decades of maturation, agile development methodologies promise to deliver new systems more quickly, improve software quality, and increase user satisfaction. While adoption remains only moderate in corporate IT groups, agile development continues to gain adherents as organizations seek to respond to a continuously changing environment. In this study, we report how widely and deeply agile development is being embraced by IT groups today, by organization size and sector.
March, 2020
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