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DBA Outsourcing All Over the Place
Database administration outsourcing often leads to satisfied customers who save money. But despite that track record, the use of DBA service providers is not widely practiced. Even in the face of outsourcing success, many companies are choosing to keep their database administration in-house. Perhaps this is because, as companies becoming increasingly data-driven, databases become the crown jewels for the organization. This Research Byte provides a look at the outsourcing frequency in context of our full report, Database Administration Outsourcing Trends and Customer Experience.
May, 2020
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Investing to Survive (and Thrive) in a Post-Coronavirus Economy
The 2020 coronavirus pandemic has led to widespread disruption of the world’s economy. But even if there were a universally available vaccine now, the COVID-19 crisis would be far from over. The economic recovery could take many years, and even when fully recovered could be changed in ways that are not at first apparent. This Research Byte lays out lessons learned so far from digital businesses and outlines four areas where traditional companies can invest to survive and thrive as we emerge from the pandemic. It is based on a presentation to IAOP by Avasant CEO, Kevin Parikh.
May, 2020
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Data Center Operations Outsourcing Trends and Customer Experience 2020
Data center outsourcing provides good economic and service success, but the frequency by which IT organizations choose to outsource this function has been volatile. In this study, we provide IT executives with insight into how broadly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function.
April, 2020
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Business Continuity Fears Favor Growth in Data Center
IT organizations continue to shed infrastructure in order to “get out of the data center business.” However, the amount of the data center workload that companies are outsourcing has been volatile, with rather large swings over the past few years. Nevertheless, those swings should lessen over the next couple of years with the growth of cloud infrastructure as a service (IaaS). In addition, the ongoing COVID-19 pandemic is accelerating the trend, as service providers can offer business continuity capabilities that typically exceed what organizations can maintain on their own. This Research Byte provides a look at the overall profile of customer experience with the use of data center outsourcing providers.
April, 2020
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Desktop Support Outsourcing Trends and Customer Experience 2019
Cost savings from outsourcing the desktop support function are positive, but declining service levels are bogging down growth in these services. This report examines adoption trends and customer experience with desktop support outsourcing.
December, 2019
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Desktop Support Outsourcing Not as Popular as it Once Was
The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
December, 2019
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COVID-19 Impact on IT Organizations and Service Provider Relationships
As the COVID-19 pandemic continues, IT leaders are asking what actions they should take and what a recovery will look like. The recovery will include reorganization of IT service delivery, invocation of force majeure, and renegotiation of support agreements with third parties. Newly updated for April, 2020, this presentation lays out the expected life-cycle stages for the current pandemic and its impact on IT services short-term and long-term. We also outline specific contractual and legal considerations that IT leaders should understand in renegotiating relationships with service providers. (34 slides). [Research Byte]
April, 2020
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What IT Organizations and Service Providers Can Expect in a COVID-19 Recovery
As the COVID-19 global pandemic continues, IT leaders are asking how long this will continue, what actions they should take, and what they can expect in terms of a recovery. In other words, what is the life cycle of a pandemic for IT organizations? And how should organizations plan to tackle the challenges coming their way? Newly updated for April 2020, this Research Byte outlines the stages of a pandemic recovery life cycle and the impact on IT service delivery.
April, 2020
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Blunting the Effects of Pandemic-Induced Travel Restrictions on Offshore Service Delivery
As global enterprises brace for the uncertain impact of the coronavirus pandemic, travel bans and visa restrictions have complicated the landscape for companies that manage a global workforce and have partners in different countries. This Research Byte provides recommendations to prevent negative impacts on business operability and customer satisfaction.
March, 2020
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Avasant Acquires Computer Economics for IT Metrics and Analytics Research
Avasant LLC today announced its acquisition of research and data powerhouse Computer Economics™, an industry-leading firm providing metrics for IT management and operational benchmarks.
February, 2020
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Economic Experience with Public Cloud Infrastructure Suddenly Weaker
Because of perceived issues with security and control over data, it took a while for companies to fully embrace infrastructure as a service (IaaS). But now, more than half of the companies we surveyed have adopted IaaS to some extent, with growth expected to continue. But there is one cautionary tale—after years of high ROI and predictable cost of ownership, the economic experience with IaaS has suddenly weakened. This Research Byte explores why.
February, 2020
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Choices Expanding in Manufacturing Cloud ERP
Although ERP has its roots in the manufacturing industry, options for cloud ERP have been more numerous in the services sector. However, this is changing as cloud ERP vendors are increasingly eyeing manufacturers as a market for growth. The latest vendor to target manufacturing firms is Acumatica. The buzz at its recent user and partner conference in Las Vegas was all about growth and the expansion of its manufacturing capabilities.
February, 2020
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Digital Transformation Takes Flight in the Aerospace Industry
Robust data sharing in the aviation industry is vital if it is to continue raising the level of safety. A partnership between Rolls Royce and IFS, a global ERP and asset-management systems provider, is a step in the right direction.
January, 2020
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Down to Earth—Salesforce Connecting the Data Dots
Although the Salesforce annual Dreamforce conference last week didn’t feature any earth-shattering announcements, it pointed to something much more valuable: A down-to-earth blending of data integration, analytics, and AI.
November, 2019
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The Incredibly Shrinking IT Incentive Pay Program
Incentive pay programs have been popular for decades, because many business managers believe that paying for performance can motivate workers and increase productivity. This Research Byte highlights the findings of our new report on current practices in IT incentive pay programs.
November, 2019
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