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Project Management Office (PMO) Adoption Trends 2013
With the ever increasing demand for efficiency and turnaround of projects, it has become common for organizations to incorporate some degree of uniformity and common standards when it comes to project management. In this study, we examine the trend toward adoption of project management offices (PMOs), a best practice that has been growing in popularity. We present recent adoption trends for the strategy. We also examine the influence of sector on the adoption rate. (10 pp., 5 figs.) [Research Byte]
March, 2013
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IT Help Desk Series 2013
In this special publication, we bundle three reports that deal with various aspects of help desk (service desk) management. Reports cover help desk staffing ratios, help desk outsourcing trends, and help desk salaries. The price of this special bundle is discounted 50% from the cost of these three reports if purchased separately.
March, 2013
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Database Administration Staffing Ratios 2013
Database administrators (DBAs) make up a slightly shrinking percentage of the total IT staff, despite the growing amounts of data that organizations are collecting and maintaining. This study helps IT managers determine whether they are keeping pace with industry standards by providing four benchmarks: DBAs as a percentage of the IT staff, DBAs as a percentage of the Infrastructure Group, users per DBA, and business applications per DBA. We present benchmarks for small, midsize, and large organizations. We also examine the influence of sector on these benchmarks as well as the three-year trend in DBA staffing. (18 pp., 8 figs.) [Research Bytes]
March, 2013
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DBA Ranks Continue to Shrink
Database administrators (DBAs) make up a slightly shrinking percentage of the total IT staff, despite the growing amounts of data that organizations are collecting and maintaining. This Research Byte shows the trend for the ratio of DBA staff to total IT staff over the last four years and looks at a few things driving the increased efficiency of the function.
March, 2013
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SCM Investment Yields Return Despite Challenges
Competitive pressures, globalization and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management (SCM) systems, which encompass a wide variety of technologies and capabilities. This Research Byte looks at the current SCM adoption and customer experience profile for organizations worldwide, examining adoption rate, investment rate, ROI success, and TCO success. Free sample pages from the full report are also provided.
February, 2013
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Oracle Fusion Runs into Oracle Apps Unlimited
This Research Byte examines the claim that Oracle's Applications Unlimited policy has hurt adoption of Oracle's Fusion applications. It looks at the history of Oracle's strategy for marketing, investment, and support for its applications and analyzes the reasons why Oracle customers have been slow to migrate to Fusion.
February, 2013
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Supply Chain Management Adoption Trends and Customer Experience 2013
Competitive pressures, globalization and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management (SCM) systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for supply chain management systems as well as the benefits that are driving companies to expand their SCM implementations. We assess these trends by organization size, sector and geography. We look at the ROI and TCO experience of those that have adopted SCM along with current investment per SCM user. We conclude with practical advice for those considering investment in SCM technology. (27 pp., 12 figs.) [Research Byte and Sample Pages]
February, 2013
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Application Development Outsourcing Trends and Customer Experience 2013
This study is designed to help IT executives compare their application development outsourcing activity and experience with other IT organizations. The study uses three metrics to measure outsourcing activity: it determines how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost experience and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 figs.) [Research Byte]
February, 2013
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Application Development Outsourcing Rebounds Despite Poor Experience
This Research Byte presents a brief portrait of current use of application development outsourcing among institutions worldwide. By presenting an overview of factors such as outsourcing level, net growth trend, volatility, cost success and service success, we can see a clear overall view of the strategy and how to optimize it.
February, 2013
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SAP Goes Back to the Well for a Maintenance Fee Hike
SAP has announced a unilateral price increase on standard support for new maintenance contracts signed after July 14, 2013. Here are four major questions that customers should ask SAP concerning this price hike.
February, 2013
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Mitigating Risk in Software Vendor Support
Choosing an enterprise application vendor can be fraught with certain risks if vendor support proves to be less than capable down the road. A recent case of alleged vendor support failure serves as a reminder of best practices for minimizing risk when negotiating software support agreements.
February, 2013
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Network Staff Logs First Gain Since 2008
This Research Byte will help IT managers determine whether their organization is keeping pace with improvements in network management by showing the trend in the average ratio of network support staff to total IT staff over the past six years. Managers can use this trend to understand how this positions staffing requirements may be changing.
February, 2013
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Network Support Staffing Ratios 2013
This study will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing against industry benchmarks. We provide four basic metrics: network support staff as a percentage of the IT staff, network support staff as a percentage of the IT infrastructure staff, network devices per network support staff member, and users per network support staff member. We provide benchmarks for the composite sample, by sector, and by organization size. (17 pp., 7 figs.) [Research Byte]
February, 2013
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Programmers Make Slow, Steady Comeback
With the changing environment, the need for programmers is in flux. What is the typical staffing level today? This Research Byte looks at the average ratio of application development and maintenance staff to total IT staff over a five-year period.
January, 2013
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Application Development and Maintenance Staffing Ratios
With the changing environment, the need for programmers is in flux and IT organizations can benefit from periodic assessment of their application development and maintenance staffing levels. This study uses three metrics to make that assessment: application development and maintenance staff as a percentage of the IT staff, users per application development and maintenance staff member, and applications per application development and maintenance staff member. We provide benchmarks for the composite sample, by organization, and by sector. We also provide benchmarks for the larger Application Group, which includes web development and support, quality assurance and testing, and data management personnel and business systems analysts. (19 pp., 7 figs.) [Research Byte]
January, 2013
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