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Oracle Apps Users Dissatisfied But Continue Spending with Vendor
A new study published by Computer Economics Inc. shows widespread dissatisfaction among customers of Oracle Applications over the quality and cost of Oracle’s maintenance and support programs, yet many expect to give the vendor an increasing share of their IT budgets within three years.
November, 2010
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Web Staffing Holds Steady During Recession
The number of staff members required to support web and e-commerce systems has remained surprisingly steady during the past three years. While companies clearly are continuing to invest in web technology, this Research Byte shows that they are not significantly increasing web-specific staff as a percentage of the total IT staff.
November, 2010
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Web/E-Commerce Staffing Ratios 2010
While companies continue to invest in web technology, we find that they are not significantly increasing web specialists as a percentage of the total IT staff. This report provides guidance on how typical IT organizations are staffing their web operations. We first provide an overview on web staffing, look at the trend in web staffing over a three-year period, the number of organizations that have web specialists, and the frequency and level of web systems outsourcing. We then provide benchmarks on web/e-commerce staff by organization size, including web/e-commerce staff as a percentage of the IT staff and application developers per web/e-commerce staff member. For organizations that do not have web specialists, we provide the same benchmarks for the application group as a whole. Finally, we look at how web staff size varies by sector. (19 pp., 10 figs.) [Research Byte]
November, 2010
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IT Fails To Restrain Rising Print Costs
Despite the ongoing decline in prices for printers, IT organizations are spending an increasing portion of their IT operational budgets on printing. This research byte presents and analyzes data on printer spending as a percentage of total IT operational budget over the last for years, tracking how spending has changed and examining some of the reasons.
October, 2010
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Printer Expense Benchmarks and Best Practices 2010
Due to the ongoing changes in printer technology, print management, and the ways in which employees use printers, IT managers need to assess whether their organizations are managing printing resources in the most efficient manner. This study establishes three benchmarks that enable organizations to assess their print strategies. The benchmarks include printers per user, printer expenses as a percentage of the IT budget, and printer expenses per user. We also examine the four-year trend in printer spending, and variances in printer usage and spending by industry sector. We conclude with recommendations for optimizing print costs. (14 pp., 8 figs.) [Research Byte]
October, 2010
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Service Providers Get Bigger Share of IT Budget
Outsourcing has trended upward amid staff reductions and budget cuts in the economic downturn. This reseach byte presents and analyzes data on how trends in spending have changed in the last three years, and how large a part outsourcing has come to play in IT budgets. It goes on to outline other key findings collected in the IT Outsourcing Statistics 2010/2011 study.
October, 2010
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Recession Accelerates Shift to IT Outsourcing
(Irvine, Calif.) A new study published by Computer Economics Inc. shows companies shifting more of their IT spending to outsourcing services, in some cases dramatically, as they grapple with staff reductions and budget cuts amid the economic downturn.
October, 2010
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IT Outsourcing Statistics 2010/2011
This major study reports current levels of outsourcing by U.S. and Canadian organizations for 11 IT functions: application development, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, SaaS/Hosted applications, and web/e-commerce systems. Among the dozens of outsourcing metrics, we report the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), the percentage finding cost and quality of service greater or less than doing the same work in-house, and the percentage of outsourced work performed offshore. (111 pp., 92 figs.)[Full Report Description and Sample Pages]
October, 2010
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Picking the Right System Integrator
Although much has been written on the subject of software vendor selection, most of the emphasis has been on the evaluation of the software provider. But to ensure project success, there is another party--in many respects even more important than the software vendor; namely, the system integration or implementation consulting firm. This Research Byte is an extract from our special report, which provides detailed criteria for picking the right systems integrator.
September, 2010
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How to Evaluate a System Integrator
This special report provides an overview of the role typically played by system integration firms in enterprise system implementation. We then proceed to outline proposed criteria for evaluating system integration or software implementation consulting firms. The criteria are presented in the form of an interview questionnaire for easy use in interviewing or reference-checking candidate firms. The report concludes with recommendations for effectively managing the roles and relationship of system integration firms in enterprise system projects. (13 pp., 2 figs.) [Research Byte]
September, 2010
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Desktop Virtualization Deployments Rise Dramatically
Organizations that virtualize desktops are achieving success at high rates, and the cost of deployment is often less than expected. This Research Byte presents and analyzes the jump in desktop virtualization investment and adoption for 2009-2010.
September, 2010
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Desktop Virtualization Adoption, ROI, and TCO
Organizations that virtualize desktops are achieving success at high rates, and the cost of deployment is often less than expected. This report examines desktop virtualization adoption trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. To give additional insight, we look at the economic experience of those that have adopted virtualized desktops. We examine return on investment (ROI) experience in terms of the percentage of organizations that report positive and break-even ROI within a two-year period. We also balance the potential ROI against the risks, measured in terms of the percentage of organizations that exceed budgets for total cost of ownership (TCO). (16 pp., 8 figs.) [Research Bytes]
September, 2010
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IT Management Best Practices 2010/2011
As IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. In this study, we examine the maturity levels and growth rates of 14 selected IT management practices: IT steering committees; IT security policy compliance audits, disaster recovery testing; IT change control boards; project management office; user satisfaction surveys; IT spending benchmarking; IT performance metrics; project portfolio management; IT asset management systems; post-implementation audits; IT balanced scorecard; IT Infrastructure Library (ITIL); and open source contributions. (28 pp., 18 figs.) [Full Description and Sample Pages]
September, 2010
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Windows 7 Migration Off to Strong Start
Investment in Microsoft's new desktop operation system, Windows 7, has been growing at a moderately steady pace since its introduction in October 2009. This Research Byte presents our latest data on Windows 7 adoption and investment rates.
September, 2010
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Windows 7 Adoption and ROI/TCO Experience
Corporate America appears to be eagerly embracing Microsoft's Windows 7 operating system, a stark and dramatic contrast to the reticent approach shown to its Vista predecessor. This study examines the Windows 7 adoption trend, providing data on how many organizations have the technology in place, how many are implementing it, and how many are expanding implementations. To give additional insight, we look at the economic experience of those that have adopted Windows 7: We examine return on investment (ROI) experience in terms of the percentage of organizations that expect positive and break-even ROI within a two-year period. We also balance the potential ROI against the risks, measured in terms of the percentage of organizations that exceed budgets for total cost of ownership (TCO). (14 pp., 8 figs.)[Research Byte]
September, 2010
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