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Salesforce Services 2023 Market Insights™
The Salesforce Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.
June, 2023
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Robotic Process Automation Adoption Trends and Customer Experience 2023
Rising personnel costs and two years of high inflation have put automation in the spotlight. IT leaders are being asked to digitally transform their organizations while also keeping an eye on costs. Automation allows for increased productivity and allows experienced personnel to work on high-value projects and innovation.
October, 2023
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Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
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Life and Annuities Insurance Digital Services 2023–2024 Market Insights™
This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.
July, 2023
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IaaS Adoption Trends and Customer Experience 2023
Infrastructure as a Service (IaaS) has grown significantly in adoption and investment over the last few years as companies seek to become more agile. This growth continues to be driven by the increased need for companies to become more efficient while reducing the cost of their day-to-day operations.
October, 2023
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Virtual and Augmented Reality Adoption Trends and Customer Experience 2024
Businesses are currently in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies.
February, 2024
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Accelerating Blockchain Adoption in Latin America and the Caribbean
Although Latin America and Caribbean (LAC) show great potential to embrace blockchain and reap its benefits, there are challenges to be overcome for blockchain to become drive economic growth and prosperity throughout the region. To overcome these constraints, the Inter-American Development Bank Group (IDB Lab) in 2019 launched the LACChain global alliance to accelerate the development of blockchain in the LAC region. This report provides an overview of 10 LACChain projects that demonstrate the potential of blockchain to transform the region. We also outline further steps needed for these projects and others like them to achieve full success.
July, 2023
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Nividous: Unlocking the Potential of Intelligent Automation
Traditional RPA systems are at a crossroads. They are too often siloed and difficult to manage. Nividous Software Solutions is an example of a company that is unlocking the potential of RPA with its comprehensive, integrated, and scalable business automation platform—a practical approach to implementing intelligent automation.
October, 2023
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Airlines and Airports Digital Services 2024 Market Insights™
The Airlines and Airports Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the airports and airlines industry. The report also highlights key challenges that enterprises face today.
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Multisourcing Service Integration 2022–2023 Market Insights™
The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.
April, 2023
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HR/HCM Adoption Trends and Customer Experience 2023
In the past, human resources (HR) departments were typically seen as cost centers, but there is a growing appreciation for the strategic value that HR can bring to an organization. By embracing HR’s strategic role, organizations may realize the full potential of the function as a value-add that propels business success.
July, 2023
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CRM Adoption Trends and Customer Experience 2023
Customer relationship management systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in the building of its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.
October, 2023
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Supply Chain Management Adoption Trends and Customer Experience 2024
Supply chain management (SCM) has become a hot topic in recent years. From grocery shelves running out of toilet paper and cleaning supplies during the pandemic, to shortages of semiconductors leading to auto dealers running out of cars to sell, to cargo ships lined up at the ports of Los Angeles and Long Beach, the term “supply chain” was on everyone’s lips. But given the resolution of global supply chain issues over the past year, what does this mean for future adoption and investments of SCM systems?
February, 2024
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Worldwide Technology Trends 2023
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 17 future and early adopter technologies.
May, 2023
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Higher Education Digital Services 2023–2024 Market Insights™
The Higher Education Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the higher education space. The report also highlights key challenges that enterprises face today.
July, 2023
Technology Trends
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