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Trust and Safety Business Process Transformation 2023–2024 Market Insights™
The Trust and Safety Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any trust and safety services project. The report also highlights key challenges that enterprises face today.
November, 2023
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United Kingdom (UK) Digital Services 2023–2024 RadarView™
The United Kingdom (UK) Digital Services 2023–2024 RadarView can help enterprises based in the UK to craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 102-page report also highlights top market trends in the UK region and Avasant’s viewpoint.
December, 2023
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Nordics Digital Services 2023–2024 Market Insights™
The Nordics Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the Nordic region. The report also highlights key challenges that enterprises face today.
December, 2023
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Salesforce Services 2023 RadarView™
The Salesforce Services 2023 RadarView™ assists organizations in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Salesforce service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Salesforce services partner. The 74-page report highlights top supply-side trends in the Salesforce space and Avasant’s viewpoint.
June, 2023
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Cloud Platforms 2023 Market Insights™
The Cloud Platforms 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cloud adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.
October, 2023
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Contact Center Business Process Transformation 2023–2024 RadarView™
The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
January, 2024
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Generative AI: A Key Enabler of Personalized and Intelligent CX
Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.
December, 2023
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United Kingdom (UK) Digital Services 2023–2024 Market Insights™
The United Kingdom (UK) Digital Services 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the UK region. The report also highlights key challenges that enterprises face today.
December, 2023
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What Exactly is Digital Engineering and Who is a True Digital Engineering Partner?
Both B2B and B2C products have become smarter and more connected, requiring real-time integration and interaction between hardware and software components. To develop connected products and digitize the engineering and manufacturing life cycle, enterprises need an amalgamation of product and software engineering capabilities through digital engineering. While digital engineering is a growing domain, it is crucial that the ecosystem players, especially engineering and manufacturing companies, get the essence of digital engineering right to realize its true potential.
June, 2023
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Aerospace and Defense Digital Services 2023–2024 RadarView™
The Aerospace and Defense Digital Services 2023–2024 RadarView™ can help aerospace and defense enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 69-page report also highlights top market trends in the aerospace and defense industry and Avasant’s viewpoint.
December, 2023