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Digital Workplace Services 2025 Market Insights™
The Digital Workplace Services 2025 Market Insights™ assists organizations in identifying key demand-side trends that are expected to have a long-term impact on digital workplace projects. The report also highlights key workplace modernization challenges that enterprises face today.
November, 2025
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Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware
Ransomware and cyber extortion are not only becoming more common but more damaging to enterprises. As cyberattacks become more sophisticated, often supported by nation-states, they are leading to high-profile and embarrassing releases of customer data. Orange Cyberdefense, which held an analyst event in Antwerp, Belgium, followed a few days later by a customer and partner event in London, England at the end of November 2022, is countering these threats by providing new managed security services offerings, including increased threat intelligence, and supporting secure access service edge (SASE).
March, 2023
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The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
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Embedding Digital-First Principles in Businesses
In the fast-paced and ever-evolving world of technology, businesses constantly seek innovative ways to stay ahead of their competition. One approach that has proven to be a game-changer is the digital-first principle. This approach emphasizes putting digital technologies and strategies at the forefront of an organization’s operations, paving the way for improved efficiency, customer experience, and overall profitability of the business. In this research byte, we explore the significance of embedding digital-first principles into the core of businesses, the profound impact it can have on their growth and sustainability, and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event held in June 2023.
August, 2023
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Generative AI: A Catalyst for Transforming the Manufacturing Industry
Generative AI is reshaping the future of AI and gaining momentum across various industries, including manufacturing. This whitepaper explores the use cases and enterprise applications of generative AI to utilize previously unexplored data sets and address industry challenges. It also highlights five key areas where generative AI is gaining traction within the manufacturing sector, such as accelerating product design, optimizing production processes, and so on. Finally, it discusses implementation challenges that hinder manufacturing enterprises from adopting generative AI at scale. By proactively investing in the right resources and addressing challenges, manufacturers can accelerate generative AI adoption while mitigating its potential risks.
September, 2023
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Can Gemini Be Google’s Beacon of Salvation, like Batman in Gotham?
On December 6, 2023, Google launched the Gemini series, a collection of large language models (LLMs) excelling in multimodal inputs (text, image, audio, and video). Emphasizing responsible AI design, enhanced flexibility across multiple form factors ranging from data centers to devices, and superior computational capabilities, Gemini aims to outperform other LLMS in multiple industry benchmarks. While OpenAI has traditionally led in the generative AI space, Gemini poses a formidable challenge, potentially positioning itself as Google’s generative AI savior, akin to Gotham’s champion, Batman.
December, 2023
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F&A Business Process Transformation 2023–2024 RadarView™
The F&A Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for F&A outsourcing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right F&A outsourcing partner. The 67-page report highlights top supply-side trends in the F&A outsourcing space and Avasant’s viewpoint on them.
February, 2024
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Network Managed Services 2023–2024 RadarView™
The Network Managed Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for network modernization by offering detailed capabilities for service providers. It provides a 360-degree view of key network managed service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 53-page report highlights top supply-side trends in the network managed services space and Avasant’s viewpoint on them.
April, 2024
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Banking Process Transformation 2024 RadarView™
The Banking Process Transformation 2024 RadarView™ provides information to assist enterprises in building a banking BPO service strategy and charting an action plan for banking process service transformation. It identifies key global banking BPO service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 71-page report highlights key industry trends in the banking process transformation space and Avasant’s viewpoint.
May, 2024
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Text-to-Video Generation Tools: Trends, Challenges, and Opportunities
Video generation technology has undergone multiple evolutionary leaps. In the 2010s, convolutional neural networks (CNNs), a deep learning algorithm, revolutionized the ability to classify and analyze images, spreading its applications across facial recognition, medical imaging, and more. In 2014, generative adversarial networks (GANs) emerged, another deep learning algorithm capable of creating realistic images but limited to simpler tasks like anime creation, face swapping, and basic video analytics due to the lack of context understanding and gesture synchronization.
July, 2024
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Cybersecurity in the Era of Robotics
Recent advances in AI have led to the development of specialized robots that can perform tasks previously thought to be exclusive to humans, including visual perception, speech recognition, and decision-making. However, as the world prepares for a deluge of humanoids, the wide adoption of robots presents unique cybersecurity threats, from data interception to device hijacking. Many are due to a lack of native cybersecurity features in robotic equipment and related technologies, such as the IoT. Hence, to fully capitalize on the potential of robotics, government, industry, and academia are collaborating to strengthen security in every robotic development and deployment area.
September, 2024
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Financial Services Digital Services 2024 Market Insights™
The Financial Services Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any digital projects in the financial services space. The report also highlights key challenges that enterprises face today.
October, 2024
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Governance, Risk, and Compliance Services 2024 RadarView™
The Governance, Risk, and Compliance Services 2024 RadarView™ assists organizations in identifying strategic partners by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right partner. The 53-page report highlights top supply-side trends in the governance, risk, and compliance services space and Avasant’s viewpoint on them.
November, 2024
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Intelligent Automation Services 2024–2025 RadarView™
The Intelligent Automation Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for IA services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 69-page report highlights top supply-side trends in IA space and Avasant’s viewpoint on them.
December, 2024
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Content Trust and Safety Business Process Transformation 2024–2025 RadarView™
The Content Trust and Safety Business Process Transformation 2024–2025 RadarView™ assists organizations in identifying strategic partners for content moderation services by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of the key service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 57-page report highlights top supply-side trends in the content trust and safety space and Avasant’s viewpoint on them.
January, 2025
Automation
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