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Content Trust and Safety Business Process Transformation 2024–2025 RadarView™
The Content Trust and Safety Business Process Transformation 2024–2025 RadarView™ assists organizations in identifying strategic partners for content moderation services by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of the key service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 57-page report highlights top supply-side trends in the content trust and safety space and Avasant’s viewpoint on them.
January, 2025
Tech-Enabled Sustainability Services 2025 RadarView™
This RadarView helps enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation in the tech-enabled sustainability services domain. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 20 providers offering digital services in tech-enabled sustainability services. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
April, 2025
Responsible AI Platforms 2025 RadarView™
The Responsible AI Platforms 2025 RadarView™ assists organizations in identifying strategic partners for RAI solutions by offering detailed capability and experience analyses for platform vendors. It provides a 360-degree view of key RAI platform vendors across the dimensions of platform maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right platform vendors. The 43-page report highlights top supply-side trends in the RAI space and Avasant’s viewpoint on them.
June, 2025
Business Process Services – Provider Trends CQ4 2024
In this quarterly report for CQ4 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
April, 2025
From Legacy to Leadership: How State and Local Governments Are Powering Public Services through Technology
State and local governments across the US and Europe are accelerating digital transformation to redefine public service delivery, improve governance, and boost citizen engagement. This technological evolution is integral to achieving resilient, efficient, and equitable public sector outcomes. This article examines the complexity and real-world impact of modernization across critical government functions by weaving enterprise-scale deployments and concrete numerical data into each transition stage.
September, 2025
Business Process Services Pricing and Solution Trends: H1 2025
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
October, 2025
Higher Education Digital Services 2023–2024 RadarView™
The Higher Education Digital Services 2023–2024 RadarView™ helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in the higher education space. In addition, the 49-page report highlights top market trends in the higher education space and Avasant’s viewpoint on them.
July, 2023
Trust and Safety Business Process Transformation 2023–2024 Market Insights™
The Trust and Safety Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any trust and safety services project. The report also highlights key challenges that enterprises face today.
November, 2023
Intelligent Automation Services 2023–2024 RadarView™
The Intelligent Automation Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for IA services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 70-page report highlights top supply-side trends in IA space and Avasant’s viewpoint on them.
February, 2024
Business Process Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
January, 2024
Automation to Autonomy: How Synchronous AI Agents are Shaping the Future of Business Operations
Over the last three decades, automation has evolved from back-office to middle-office and now front-office tasks, with each step driven by advancements in AI. We now stand on the threshold of a new era: synchronous AI agents. These specialized agents can independently manage end-to-end execution of complex processes, limiting human involvement to governance and key approvals. The automation fabrics of the future will likely combine RPA, AI copilots, and synchronous AI agents, coexisting and complementing each other. This research byte explores the industry’s shift toward synchronous AI agents, the changing market landscape, and key enterprise considerations for adopting this transformative technology.
November, 2024
Content Trust and Safety Business Process Transformation 2024–2025 Market Insights™
The Content Trust and Safety Business Process Transformation 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any content moderation project. The report also highlights the evolution of content trust and safety functions with the integration of emerging technologies such as AI.
January, 2025
Veeva Services 2025 RadarView™
The Veeva Services 2025 RadarView™ supports life sciences organizations in shaping their approach to Veeva platforms, using insights from industry trends, implementation practices, and digital adoption. The report also helps identify suitable service providers with the expertise to support Veeva-driven transformation. This 42-page report outlines key developments within the Veeva ecosystem and includes Avasant’s analysis of provider capabilities and market direction.
April, 2025
Responsible AI Platforms 2025 Market Insights™
The Responsible AI Platforms 2025 Market Insights™ assists organizations in identifying important demand-side trends for navigating the AI operations management landscape and achieving operational efficiency. The report also highlights the key challenges enterprises face today in this space.
June, 2025
Securing the Digital Frontier: Protecting Enterprises in a Hyperconnected World
At Avasant’s flagship Empowering Beyond Summit 2025, a dynamic panel discussion brought together cybersecurity leaders from academia, healthcare, government, and global technology firms to explore how enterprises can responsibly adopt artificial intelligence at scale. Moderated by Jay Weinstein, Distinguished Fellow at Avasant, the panel featured George Mansoor (Chief Security Officer, California State University), Alexandra Landeggar (Global Head of Cyber Strategy & Transformation, RTX), Manju Naglapur (SVP & General Manager, Unisys), and John Caruthers (Lead Director, BISO, CVS Health). Together, they unpacked the strategic and technical imperatives shaping AI adoption ranging from governance frameworks and privacy safeguards to post-quantum preparedness and the expanding role of cybersecurity in enabling innovation. As regulatory pressures mount and AI becomes more embedded in critical systems, cybersecurity is increasingly recognized not just as a defense mechanism, but as a foundational pillar for responsible, scalable transformation.
August, 2025