Research Reports

SUBSCRIPTION
PLANS

Latest Reports

Building SMAC Strategies for Futuristic Organizations: The New Technology Foundation
Disruptive technologies like social, mobile, analytics and cloud (SMAC) are ushering in revolutionary changes into how organizations compete and engage with stakeholders. Organizations are embracing SMAC as enablers for next generation business models that are simplistic and yet impactful for the world around us.
January, 2015
IT Financial Management Solution Adoption Trends and Customer Experience
IT financial management (ITFM) systems are taking on added importance as IT organizations navigate the transition to cloud applications and infrastructure. In this study, we examine ITFM adoption trends, customer experience, and the major providers of ITFM solutions. Our study indicates that ITFM systems are being consistently used by organizations of all sizes and in all industry sectors. While many are achieving excellent results by adopting ITFM, buyers should closely manage implementation to ensure economic returns are achieved. (15 pp. 7 figs.)[Research Byte]
January, 2015
Poised to Scale Up the IT-CPM Value Chain: Egypt’s Recipe for Success
The Digital Revolution is expected to drive many of the anticipated global sourcing trends, which will cut across industries and have a profound effect on how businesses evolve and transform their operating models. The Digital Age is breaking traditional technology barriers and transforming service delivery through highly globalized and innovative business models.
January, 2015
End of Era: Computer Economics Publishes Final Print Edition
After 36 years in print, Computer Economics announced today that it will end publication of its monthly journal, the Computer Economics Report, with its December 2014 issue. As has been the case for many years, all research printed in the CER will continue to be available through the firm’s website at www.computereconomics.com.
December, 2014
How Human Cloud and Infrastructure Cloud are Changing the BPO Sector
The Human Cloud and the Cloud Infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. Service providers need to differentiate and invest in this transformative model and buyers need to re-organize their service strategies. The Human Cloud services are only going to grow more sophisticated and will take up a significant portion of the BPO pie in the years to come.
November, 2014
Internet of Things: Consumerisation of Technology
Technology democratization has weaved an ecosystem powered by intelligent systems, connectivity services, analytics, and technology infrastructure to deliver services. With internet as the backbone of disruptive technology referred as "Internet of Things", is expected to propel consumer and business demands for adoption of innovative solutions in most industry verticals.
August, 2014
Driving Healthcare Efficiency through Transformational Sourcing
The signing of the Patient Protection and Affordable Care Act (ACA) into law in 2010 along with subsequent provisions and amendments taking into effect from 2011 to 2013 marked a complete transformation of the U.S healthcare eco-system. The ACA represents a landmark moment that has affected the entire healthcare community, including citizens, businesses, healthcare payers & insurance companies and healthcare providers (hospitals, clinics, and physicians).
April, 2014
Revolutionizing Customer Experiences Through SMAC
The relationship between consumers and enterprises has never been as intrigued as in the 21st century. As digital technologies augmented by SMAC are creating new touch points for enterprises to awe their consumers, we are witnessing the evolution in consumer experiences. Social, mobility, analytics, and cloud are the nexus of forces, which will reshape how consumers experience a brand.
April, 2014
The Future of BPO: How Human Cloud and Infrastructure Cloud are changing the Game
The Human Cloud and the Cloud infrastructure are defining a new alternative to the traditional BPO services in various key segments of work. It is fast changing the dynamics of how the BPO industry has been operating. Service providers, in order to differentiate and avoid the commoditization penalty, will need to invest in this transformative model to stay competitive.
April, 2014
Sourcing Trends 2014: The Year of Transformation
As we welcome 2014, global sourcing is witnessing changes driven by fast-paced technology, development of customized service offerings, and emergence of new business paradigms. The market is expected to go northwards with stronger contributions from Americas and increased demand in Europe and Asia Pacific. Avasant believes that innovation led transformation will have a significant impact on shaping the sourcing landscape in 2014.
March, 2014
Drivers of Change in Ethiopia – Growing the IT/BPO sector through leveraging ICT
The changing landscape of IT/BPO industry has led to the emergence of new locations in Africa. Among many African nations, Ethiopia is growing at the rate of more than 10% per annum and is likely to attain the middle-income status by 2025. Leveraging ICT with a focus on capacity building is catalyzing economic prosperity and creating sustainable employment opportunity in the country.
January, 2014
Transformational IT in the Cockpit: Passenger Service System (PSS) driving operational efficiency and enhancing customer’s experience in Airline
The potential for Passenger Service Systems (PSS) to add business value to the airlines industry is significant. PSS can enhance the airlines' asset utilization and customer loyalty and thus directly impact the topline. Recent activity suggests that both large airlines and low cost carriers are considering their PSS options seriously. The PSS market is expected to expand, fuelling more IT innovation in the airline industry.
January, 2014