Latest Reports

• Can Gemini Be Google’s Beacon of Salvation, like Batman in Gotham?

  On December 6, 2023, Google launched the Gemini series, a collection of large language models (LLMs) excelling in multimodal inputs (text, image, audio, and video). Emphasizing responsible AI design, enhanced flexibility across multiple form factors ranging from data centers to devices, and superior computational capabilities, Gemini aims to outperform other LLMS in multiple industry benchmarks. While OpenAI has traditionally led in the generative AI space, Gemini poses a formidable challenge, potentially positioning itself as Google’s generative AI savior, akin to Gotham’s champion, Batman.

  December, 2023

• Marvell Continues to Chip Away at Silicon Rivals

  Marvell Technology, once a humble manufacturer of chips for storage devices and networking equipment, has undergone a remarkable transformation. We check in with Marvell’s growing market share and new initiatives at an industry analyst day.

  December, 2023

• Application Management Outsourcing Booming Despite SaaS

  As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new applications. In response, some organizations see outsourcing application management as an attractive option. Although SaaS and the cloud have taken over many application management responsibilities, businesses continue to outsource this function. This Research Byte explores this trend, based on our full report, Application Management Outsourcing Trends and Customer Experience.

  December, 2023

• Hybrid Work Increasing the Need for PMOs

  Over the past five years, the use of project management offices (PMOs) has increased by 20%. According to our study, Project Management Office Adoption Trends, the number of companies making full use of PMOs for every IT project is among the highest-rated best practices in the study. The shift toward hybrid and remote work has put a significant strain on projects as teams must collaborate in hybrid settings and still finish projects on time and within budget. This Research Byte gives an overview of the increasing PMO best practice adoption and provides insights into why this increase might be occurring.

  December, 2023

• Maneuvering Turbulent Times with AI-driven IT Services and Operations

  In the current challenging economic environment, leading IT services providers are focusing on innovation, adaptation, and AI to ensure their future success. With the advent of generative AI, global IT services companies are investing in upskilling and reskilling the workforce and sharpening their focus by leveraging cloud and AI solutions to enhance service efficiencies. Some providers are investing heavily in AI research and development and focusing on platform-based operations to help enterprises reduce costs, improve efficiency, and accelerate innovation. We highlight the efforts of one such service provider, TCS, focusing on the TCS Analyst Day 2023 event held in October.

  December, 2023

• AI for Profit: How Generative AI is Reshaping Revenue Strategies

  Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.

  December, 2023

• Fostering Resilience in the Aerospace and Defense Sector through Digital Transformation

  Aerospace and defense (A&D) enterprises are facing challenges arising from supply chain risks, regulatory compliance, increasing operational costs, heightened security measures, and pressure to meet sustainability goals. To address these critical issues, companies are actively harnessing the power of digital technologies to revolutionize their manufacturing processes, maintenance, repair, and overhaul (MRO) activities, and supply chain operations. Exploring advanced technologies, including generative AI, AR/VR, and digital twins, these organizations aim to enhance productivity and refine operational workflows. As this requires strong technological expertise and delivery capabilities, A&D enterprises are collaborating with service providers for digital transformation. Both demand-side and supply-side trends are covered in our Aerospace and Defense Digital Services 2023–2024 Market Insights™ and Aerospace and Defense Digital Services 2023–2024 RadarView™, respectively.

  December, 2023

• Can Amazon Q Be to Business Users and Developers What Q Is to Bond?

  Amazon Q, introduced during AWS re:Invent 2023 in Las Vegas, is a corporate chatbot designed to automate content search and creation and provide summaries. It aids in handling enterprise knowledge bases and repositories while automating tasks such as ticket filing and case creation using generative AI and natural language processing, among others. This touches a variety of business user personas, including knowledge workers, data and analytics personnel, and call center managers and employees. It helps developers in debugging and enhancing code for improved performance. By automating alterations to source code, it significantly reduces the workload for developers. Although a late entrant, Amazon Q seems up for the challenge.

  December, 2023

• Nordics: Accelerating Data-driven Innovation through Technology

  Nordic countries have been at the top of their game when it comes to digital competitiveness and sustainability goals. While governments are looking to further improve citizen services, establish smart cities, and enhance the ease of doing business, they are experiencing critical challenges such as facing digital talent shortages, ensuring cyber resilience, and protecting data sovereignty. Regional enterprises are proactively investing in advanced digital technologies such as AI, analytics, cloud, 5G, IoT, and AR/VR to fuel data-driven innovation, improve customer experience, and solidify their position as global firms while addressing national digitalization objectives. As this requires strong technological expertise and delivery capabilities, Nordic firms are collaborating with service providers for digital transformation. Both demand-side and supply-side trends are covered in our Nordics Digital Services 2023–2024 Market Insights™ and Nordics Digital Services 2023–2024 RadarView™, respectively.

  December, 2023

• United Kingdom Region: Embracing Digital Technologies to Forge a New Era

  Amid turbulent economic conditions, the UK region strives to become a global technology hub by investing in emerging technologies and developing startup ecosystems. Beyond London, cities such as Manchester, Edinburgh, and Belfast are becoming the new technology and startup hubs. UK enterprises are actively partnering with service providers to further enrich customer experience and adhere to upcoming ESG and cybersecurity guidelines. To support regional digital aspirations and navigate the talent crunch, the government and enterprises are investing in digital talent development. Both demand-side and supply-side trends are covered in our United Kingdom (UK) Digital Services 2023–2024 Market Insights™ and United Kingdom (UK) Digital Services 2023–2024 RadarView™, respectively.

  December, 2023

• Industrial Metaverse and Generative AI: A Game Changer for Industry 4.0

  Industry 4.0 represents a seismic shift in the manufacturing and industrial landscape. The convergence of technologies like AR/VR, the Industrial Internet of Things, and AI enables advanced digitalization to accelerate product design and development, optimize production, and improve quality. Using advanced technologies and concepts such as digital twins, digital threads, and generative AI expedites the shift toward smart manufacturing. While embracing advanced digitalization is appealing, the path to Industry 4.0 transformation presents several obstacles, such as IT-OT integration and building a unified data model. This research byte covers two key areas—the industrial metaverse and generative AI—showing how advanced digitalization is poised to disrupt manufacturing and industrial processes and operations.

  December, 2023

• Intelligent ITOps Services: Service Providers Elevate ITOps with Generative AI Infusion

  Over the past year, growing enterprise focus on unified IT observability, poly-cloud management, and workplace automation has driven increased demand for embedded site reliability engineering, generative AI digital assistants, FinOps-enabled cloud monitoring, and advanced workforce analytics. Consequently, service providers are enhancing their ITOps capabilities with centralized AIOps platforms and dedicated generative AI initiatives. Both demand- and supply-side trends are covered in Avasant’s Intelligent ITOps Services 2023–2024 Market Insights™ and Intelligent ITOps Services 2023–2024 RadarView™, respectively.

  November, 2023