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  • Web E Commerce Staffing Ratios - Web/E-Commerce Staffing Ratios 2023

    Web/E-Commerce Staffing Ratios 2023

    Social media, mobile devices, multimedia, and even the prospects of the metaverse, are increasing the ways customers and suppliers interact. The omnichannel experience will pressure organizations to build larger web and e-commerce footprints. With that increasing pressure, we expect web/e-commerce staffing to also increase. The Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    February, 2023

  • New Home for Business Analysts - Business Analyst Staffing Ratios 2023

    Business Analyst Staffing Ratios 2023

    The business analyst staffing ratio appears to be declining, but the role is not falling in importance. Therefore, as business users become more IT-savvy, it is only natural that business analysts would increasingly be rising up within the business rather than in the IT organization. The Research Byte summarizes our full report on business analyst staffing ratios.

    February, 2023

  • Trend in Help Desk Staff 1 - Help Desk Staffing Ratios 2023

    Help Desk Staffing Ratios 2023

    The help desk plays an important role in the delivery of IT services to the business. However, in 2022, help desk staffing declined to a level not seen since prior to the pandemic. Businesses are adapting to new working models, which may be one factor impacting this staffing ratio. The Research Byte summarizes our full report on help desk staffing ratios.

    January, 2023

  • Database Administration Staffing Ratios - Database Administration Staffing Ratios 2022

    Database Administration Staffing Ratios 2022

    Database administration (DBA) staffing remained steady in 2022, even though organizations are capturing and analyzing greater amounts of data. One reason DBA staffing levels are not rising is technology, specifically AI/ML, which is assisting DBAs in collecting, sorting, managing, and controlling ever-larger volumes of data. The Research Byte summarizes this full report on database administration staffing ratios.

    January, 2023

  • IT Staffing RB Project Manager - IT Project Management Staffing Ratios 2022

    IT Project Management Staffing Ratios 2022

    The role of the IT project manager is critical in this dynamic, changing IT environment. The rise in the remote/hybrid work model puts project managers in the middle of recreating business and project management processes to reflect a more dispersed workforce. This Research Byte provides a summary of our full report on IT project management staffing ratios.

    December, 2022

  • Trend in Applications - Application Developer Staffing Ratios 2022

    Application Developer Staffing Ratios 2022

    The process of developing and maintaining enterprise applications is changing. Agile methodologies and DevOps are contributing factors to the decline in application developer staffing ratios. Low-code/no-code, rapid application development approaches that aim to reduce coding and application development times further reduce the need for developers. Developers still make up the largest portion of most IT organizations, and they are quite expensive. Therefore, IT leaders should assess their developer needs in order to optimize their personnel budgets.

    November, 2022

  • Trend in IT Security Staff as a Percentage of IT Staff copy - IT Security Staffing Ratios 2022

    IT Security Staffing Ratios 2022

    High-profile security attacks and the impact of remote work continue to put pressure on IT security personnel. This report presents the five-year trend in IT security staffing and provides benchmarks for understanding the IT security staff head count. We analyze IT security staffing in terms of the number of applications, users, and network devices. Our analysis also includes the influence of organization size and sector on staffing requirements. We conclude with recommendations for optimizing IT security staffing. (21 pp., 9 fig.)

    April, 2022

  • Trend in DevOps Engineers as a Percentage of IT Staff - DevOps Engineer Staffing Ratios 2022

    DevOps Engineer Staffing Ratios 2022

    DevOps is a natural extension of agile development into the deployment and operational phases of the system life cycle. It has been a way of life among modern, cloud-native software developers, and it is starting to become popular within enterprise IT organizations as well. This report provides metrics for benchmarking DevOps engineer staffing levels in the current environment. We provide four benchmarks by organization size and sector: DevOps engineering staff as a percentage of the IT staff, users per DevOps engineer, and applications per DevOps engineer. We conclude with recommendations on optimizing DevOps engineer staffing levels. (23 pp., 9 fig.)

    April, 2022

  • Trend in Data Management Staff as a Percentage 2 - Data Management Staffing Ratios

    Data Management Staffing Ratios

    has increased significantly. In this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member.

    April, 2022

  • Graph Template Quality Assurance - IT Quality Assurance Staffing Ratios 2022

    IT Quality Assurance Staffing Ratios 2022

    Staffing levels for IT quality assurance personnel have been relatively steady over the past five years for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization.

    February, 2022

  • Desktop Support Staff - Desktop Support Staffing Ratios 2022

    Desktop Support Staffing Ratios 2022

    When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2022

    IT Management and Administration Staffing Ratios 2022

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022