Latest Reports

• Understanding the Impact of Dubai’s New Mandate for Digital Services

  Dubai’s new digital services law would add impetus to the structural reforms and national programs already underway by the United Arab Emirates (UAE) government to build a future-ready economy. Though the new law furthers the digital narrative by building a dynamic and integrated government system, it forces organizations in Dubai to revisit their business models and improve their digital capabilities. Also, the law comes with a mandate for organizations to comply within one year, based on their implementation phase and without imposing any extra fees on those they serve. This brings two significant implications for organizations: designing a strategy for developing or acquiring the digital talent for executing such large transformational projects within one year and scouting for the right technology partner

  July, 2022

• Mainframe Services in a Hybrid Cloud World

  After its spinoff from IBM, Kyndryl inherited managed infrastructure services and cloud services. This research byte focuses on Kyndryl’s Core Enterprise and zCloud practice led by Group Leader Jamie Rutledge. It organized a webinar for Avasant advisors and enterprises that focused on the shift from mainframe to cloud environments. The company highlighted how it is helping enterprises implement a hybrid cloud strategy through its mainframe modernization services and how it is strengthening its partnerships with cloud service providers to provide a hybrid environment. The webinar also gave an insight into Kyndryl’s organic and inorganic strategies to strengthen its capabilities.

  July, 2022

• IT Budgets Surge Ahead Despite Choppy Economic Waters

  IT budgets have faced stormy weather in recent years: a global pandemic, a brief recession brought on by lockdowns, supply chain disruptions, war in Ukraine, and a year and a half of rising inflation. At each phase, we reported that IT budgets might be negatively impacted, and each time, enterprises refused to cut IT spending. It is starting to become clear that most enterprises view IT as a strategic resource in weathering the economic challenges of the last few years. IT is no longer seen as a cost center but as a strategic resource than can impact the top and the bottom line. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.

  July, 2022

• Factors Driving Adoption of Next-Generation Financial Management Systems

  Financial management system vendors continue to see strong adoption of their next-generation suites. Customers are looking for new solutions to handle core financial processes, improve financial reporting, comply with changing regulatory requirements, and improve the accuracy of forecasting and budgeting. Vendors are also incorporating new functionality based on artificial intelligence, machine learning, robotic process automation, and optical character recognition to help enterprises detect anomalies, solve industry-specific challenges, and automate financial processes. These trends, and others, are covered in our Financial Management Suites 2022 RadarView™.

  July, 2022

• Embracing the Hybrid Workplace with a Cloud-first Strategy

  During the pandemic, organizations quickly transitioned to remote work. But now, as we emerge from the pandemic, organizations need to transition to a more flexible, hybrid work model driven by cloud-enabled digital transformation. The employee experience must be at the center of defining a digital workplace. This Research Byte outlines the things that organizations should do to embrace the digital workplace models of tomorrow and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event.

  July, 2022

• Kyndryl’s New Strategy for Security and Cloud Services

  Kyndryl has been reorganizing its practice areas after its spin-off from IBM’s managed infrastructure services business unit, formerly known as IBM’s Global Technology Services group. This research byte focuses specifically on Kyndryl’s Cloud and Security and Resiliency practices. Through Kyndryl’s webinar about its cloud and security services, we heard from Kris Lovejoy and Harish Grama, the global practice leaders for Security and Resiliency and Cloud, respectively. One common theme that emerged was a shift from an IBM-focused approach to an ecosystem approach involving partners in addition to IBM.

  June, 2022

• Merger of LTI and Mindtree: Benefits, Challenges, and Recommendations

  Two of the Larsen and Toubro (L&T) Group companies, L&T Infotech (LTI) and Mindtree, recently announced a merger to create what could be the sixth-largest Indian IT services provider in terms of overall sales, with a combined annual revenue of more than USD 3.5 billion as of March 31, 2022. The merged entity will be known as LTIMindtree Limited. In this Research Byte, we examine the nuances of the merger, analyze the benefits and challenges for the merged entity, and offer recommendations to enterprise buyers.

  June, 2022

• E-Commerce Complexity Causes Customer Experience Challenges

  E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.

  May, 2022

• Travel and Hospitality Digital Services: Reimagining the Customer Experience Through Hyperpersonalization

  The travel and hospitality industry today is driven by contactless technologies, challenges posed by the pandemic, and the emergence of new customer segments. There is an increasing demand for faster services and customized offerings. Travel and hospitality companies are expanding integration of digital technologies in their offerings and also exploring new technology areas such as the omniverse to disrupt this space and deliver an enhanced level of customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. These emerging trends are covered in Avasant’s Travel and Hospitality Digital Services 2022–2023 RadarView™.

  May, 2022

• Global Crises Fueling New Investments in Supply Chain Management

  Global crises continue to push supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.

  May, 2022

• Digital Retail Services: Orchestrating an Omnichannel Experience

  Retail is increasingly hyperpersonal and omnichannel. Pandemic lockdowns and supply chain disruptions have actually raised the bar for consumer expectations as they found they could have anything delivered right to their doorstep. That raised bar means that retailers are increasingly relying on data and AI to map consumer sentiment and needs, and they are deploying digital technology including virtual reality and other immersive technologies to improve the customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. This is best done with partners. These emerging trends are covered in Avasant’s Retail Digital Services 2022–2023 RadarView™.

  May, 2022

• Digital Workplace—Rising Star of New Technology Trends Study

  Digital workplace technologies, one of two new entrants in our annual study of technology trends, earns the highest satisfaction rating from survey respondents, a clear sign that the shift to a hybrid workforce is well under way and has changed the focus for many IT organizations. Digital workplace technologies will have a growing role in business in the years to come. This Research Byte provides a look at the customer satisfaction rating for digital workplace technologies, as well as an overview of our Technology Trends 2022.

  April, 2022