Latest Reports

• NFTs: More Than Just Digital Art

  Non-fungible tokens (NFTs) have been a hot topic as art, fashion, video games, and social influencers have embraced the technology to sell one-of-a-kind digital objects. But enterprises, outside of a few specific industries, have largely neglected NFTs. Nevertheless, many companies should consider their benefits. This Research Byte explores this emerging technology.

  April, 2022

• Avoid the Watermelon Effect—Focus on Customer Experience

  Have you experienced, when outsourcing your services, that all your service-level agreements (SLAs) reporting and key performance indicators (KPIs) are green, but your customers are not very happy with the services? This is the “Watermelon Effect.” Green on the outside, but red on the inside. Too often those SLAs and KPIs do not reveal the real quality of service. This Research Byte explores what can be done to prevent the Watermelon Effect.

  April, 2022

• Autonomous Medical Coding Key to Transformation of Claims Processing

  In the previous decade, medical coding was largely a slow and error-prone manual process. The adoption of ICD-11 has only exacerbated this problem. With automation technologies now delivering accuracy, agility, and process visibility, adoption of autonomous medical coding (AMC) products is growing. However, choosing the right AMC product is not easy. There are dozens on the market, and they are not created equal. These trends are covered in Avasant’s new Autonomous Medical Coding Products 2022 RadarView™ Scan.

  April, 2022

• AI and Cloud Infrastructure Show Greatest Jump in Investment Priorities in 2022

  After a relatively slow burn in recent years, more companies are now embracing artificial intelligence (AI) capabilities and projects, as shown in our annual Technology Trends survey. In the survey, AI showed impressive gains in both adoption and investment rates, compared to our survey in 2021. This Research Byte provides a look at the AI adoption and customer experience profile, as well as an overview of our full study, Technology Trends 2022.

  April, 2022

• Organizations Hire More In-House Staff to Mitigate Security Risks

  High-profile security attacks and the impact of remote work continue to put pressure on IT security staff. Although the use of IT security services remains a popular strategy, our research shows that over the past two years there has also been an increasing demand for in-house security personnel. This Research Byte looks at the factors behind this trend.

  April, 2022

• Digital Reinvention for Next-generation Banking Business Models

  Macroeconomic factors such as volatile interest rates, financial and geopolitical crises, and lower GDP growth forecasts among advanced economies are putting significant pressure on banks . With the growth of fintech and digital-only banks, traditional banks are being challenged to reinvent themselves. Banks need to invest in artificial intelligence (AI) and data analytics in order to look at new business models and hyperpersonalized customer experience. These emerging trends are covered in Avasant’s Banking Digital Services 2022–2023 RadarView™.

  April, 2022

• Factors Affecting DevOps Engineer Staffing Levels

  DevOps is a natural extension of agile development into the deployment and operational phases of the system life cycle. It has been a way of life among modern, cloud-native software developers, and it is starting to become popular within enterprise IT organizations as well, especially those that invest in custom software development. Yet, even among such enterprises, DevOps engineers are a small percentage of the total IT staff. This Research Byte outlines the reasons for this.

  April, 2022

• Exponential Data Growth Finally Spurs Demand for Data Management Staff

  The data explosion continues to drive an increase in data management staffing. This Research Byte examines the reasons for the growing trend and provides a summary of our full report on data management staffing ratios.

  April, 2022

• Beyond Metaverse—Why You Need an Omniverse Strategy

  The digital age has triggered a rapid convergence of the human experience across physical, virtual, and augmented realities. These realities now exist in what is referred to as the metaverse. What is not commonly appreciated, however, is that there are multiple metaverses or “verses” that represent communities where people meet friends, work, play games, shop, and watch movies. It is a huge mistake for business leaders to think about these verses as one thing. Rather they are collectively the “omniverse,” the assemblage of what will become many verses owned by companies, governments, institutions, and other organized bodies. This report defines the aspects of a “verse” and provides a list of essential digital prerequisites necessary for businesses to prepare for their organizations to service their clients and conduct business in the omniverse.

  April, 2022

• IT Outsourcing Rises in the Face of Global Crises

  Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, according to our new IT Outsourcing Statistics 2022 study, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. This Research Byte summarizes the factors behind the upward trend in IT outsourcing.

  March, 2022

• Telehealth: An Emerging Healthcare Delivery Model

  Healthcare providers are increasingly investing in telehealth as it facilitates remote patient monitoring, enables wellness management, and reduces dependency on staff. They are not only offering a convenient and cost-effective care delivery model but also generating revenue by treating patients across different geographies. However, there are some challenges such as compliance, high dependency and investment in technology, and data integration. These emerging trends are covered in Avasant’s Healthcare Provider Digital Services 2022–2023 RadarView™.

  March, 2022

• Global Events Raining on Positive IT Budget Parade

  Going into 2022, we seemed poised for a broad, strong recovery. IT budget increases were large. Staffing levels were increasing. And growth could be found across nearly all sectors. Although there are fears of rising inflation and global conflict, our annual study of the IT spending outlook finds that IT leaders worldwide still have a positive outlook on the year ahead. This research byte summarizes the full study.

  March, 2022