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Webinar Replay–Pandemic Impact on IT Budgets in 2020
Since 1990, Computer Economics has conducted an annual survey of IT spending and staffing metrics. This year, however, there was a complication: The COVID-19 pandemic hit right in the middle of our survey period. As a result, we conducted extra research and issued the supplemental report Impact of the Coronavirus Pandemic on IT Budgets in 2020. In addition, Frank Scavo, Avasant partner and president of Computer Economics, and Dave Wagner, senior research director at Computer Economics, conducted a free webinar to present a summary of the results both surveys.
August, 2020
Cloud platform providers are enhancing capabilities for enterprise workforce collaboration
As the enterprise demand for collaboration tools, AI/ML apps, and secure remote access to critical workloads rises during pandemic, cloud providers have realigned their priorities and hinged their GTM strategy around three key areas: collaboration, security and automation. This portfolio augmentation is achieved either through partnering with specialized solution providers or acquiring external capabilities to accelerate time to market.
August, 2020
Are TELCOS Ready To Go Head-to-Head With System Integrators?
Businesses have realized the importance of technology in differentiating themselves from competition. The COVID-19 pandemic has brought this importance to the centerstage as business sustainability becomes intrinsically intertwined with the digital maturity of the organization. The next wave of technology investment will come from businesses that are preparing for the future. And they will require service providers with a business-to-business mindset.
August, 2020
IT Salaries Lagging Behind U.S. Economic Growth
With a strong economy and low unemployment and inflation, we would expect IT salaries in the U.S. to be strongly increasing. But the results of our 2020 survey shows they are growing only modestly. This Research Byte highlights some of the key reasons, based on the Computer Economics IT Salary Report 2020.
December, 2019
Strategies for Managing Outsourcing Spend in the Post-COVID World
This Research Byte focuses on strategies for business and IT leaders in managing their outsourcing spend and how they can achieve savings. Using a focused negotiation strategy in the middle of this crisis, IT leaders can avoid a reactionary approach in their discussions with service providers.
August, 2020
Not Just Digital, Digital Resiliency Is Imperative For Enterprises
The COVID-19 pandemic marks a watershed moment for companies, and the need for building digital resilience has never been greater. To address business continuity and productivity, there has been a forced shift to remote work in many organizations, along with a spike in the demand for collaboration and a sudden rush to migrate applications to the cloud.
July, 2020
Deconstructing the Sourcing Challenges In the Wake Of COVID-19
Organizations can neither influence the public health responses to the pandemic, nor can they change societal structures by themselves. But they can prepare for the restart of the economy and, what appears to be even more important, for any potential second wave of Covid-19 or other pandemic threats. In this interview moderated by Tom Reuner, Head of Strategy, Arago, Avasant’s Srinivas Krishna (Partner and Global Lead EMEA Region) shares his experiences and points of view on the sourcing challenges amidst COVID-19.
July, 2020
IaaS Adoption Grows Mostly Among Existing Adopters
IT organizations continue to turn to infrastructure as a service (IaaS) as an alternative to on-premises data centers. The technology is now mature and available from a variety of public cloud and private cloud providers. However, as with many maturing technologies, growth is now coming from organizations expanding their use of IaaS, rather than from first-time adopters.
July, 2020
Website/E-Commerce Becoming More Strategic, While Outsourcing Rate Flattens
Website and e-commerce outsourcing is one of the most ubiquitous types of managed services. However, after a recent dip, the percentage of organizations outsourcing in this area has been flat. This could be due, in part, to e-commerce technology becoming more strategic in nature. As more customers shop online and use mobile device payment systems, the web and e-commerce experience becomes a legitimate differentiator. That is apparently prompting some companies to bring e-commerce systems in-house. This Research Byte provides a look at the outsourcing frequency in context of the full report, Website/E-Commerce Outsourcing Trends and Customer Experience.
February, 2019
IT Help Desk Outsourcing Trend is All Downhill
IT help desk outsourcing was one of the first services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as common as one might think, and—in fact—the rate of outsourcing has been falling since 2015.: Less than one-quarter of IT organizations currently rely on service providers to perform the help desk function, at any level of utilization. This Research Byte summarizes the five-year trend in IT Help Desk outsourcing ratios.
March, 2019
Network Outsourcing Flat Despite Positive Customer Experience
Network operations outsourcings is still one of the least-frequently outsourced functions that we track in our annual IT Outsourcing Statistics study, and it does not look like this will change anytime soon. Good customer experience and decent success in controlling costs, for the past several years, has not lead to any increase in outsourcing this function. This Research Byte provides a look at the outsourcing frequency in context of the full report, Network Operations Outsourcing Trends and Customer Experience.
April, 2019
The Steady Decline of Application Management Outsourcing
As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization. In response, some organizations see outsourcing application management as an attractive option. However, the number of organizations outsourcing their application management has been dropping steadily since 2015. This Research Byte explores the primary reason for this decline in application management outsourcing, based on our full report, Application Management Outsourcing Trends and Customer Experience.
September, 2019