Latest Reports

• Best Practices to Architect an Effective Investment Promotion Agency

  Investment promotion agencies (IPAs) are the catalysts that play a crucial role in attracting foreign investors into their home countries. Their objectives are aligned with their national priorities that primarily include job creation, industry development, trade development, and promoting sustainable growth. IPAs must be well-structured, well connected, streamlined, and appropriately staffed to ensure efficient service delivery. This white paper provides an overview of how an effective IPA must be designed and developed. We also look at some leading IPAs across the world and how they operate.

  September, 2021

• Pandemic Gives Web Operations Outsourcing a Shot in the Arm

  Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. In doing so, many are turning to managed service providers that provide needed expertise. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.

  August, 2021

• Security and Cloud Skills make Telcos an Interesting Choice for IT Services

  As digital transformation initiatives accelerate, telcos are uniquely situated to provide the most vital services and solutions to IT organizations. Cloud and security have been the major drivers of IT budgets for nearly a decade, and this is unlikely to change in the near future. Telcos can take advantage of these growth areas due to their long business relationships and their networking roots. This article builds on findings from the June 23rd and 24th Orange Business Services Analyst Day as well Avasant Research.

  July, 2021

• Benefits of Accessible Websites Far Surpass Just Doing the Right Thing

  Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, neurological, or cognitive impairment. But here is a fact that most companies do not comprehend: The benefits of website accessibility include a number of benefits to the organization itself. This Research Byte identifies those benefits while summarizing our full report on website accessibility best practices.

  August, 2021

• Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold

  Cloud-based enterprise resource planning (ERP) vendor Acumatica is a rapidly rising star in the midmarket ERP world, and for some time the Seattle-based company has been looking to play in a bigger arena. The company hosted its user and customer conference in sweltering Las Vegas earlier this week, its first in-person event since the start of the pandemic. It announced many new features and impressive customer growth.

  July, 2021

• Key Trends Shaping the Workforce of the Future

  The workforce of the future has been debated for years but has never been such a hot topic as today, with the Covid-19 pandemic. It is no longer news that the face of the world and the way we do business has irrevocably changed. Instead of the slow and steady climb toward a borderless, digital society, global economies suddenly found themselves launched onto a new trajectory, forced to adapt to survive. We are watching the workplace and workforce of the future take shape, with changing roles, relationships and demands. There has been a rapid shift toward remote work, innovation and automation, enabled by the ubiquity of technology and the digital economy.

  July, 2021

• The Recovery of IT Spending in 2021

  It is nothing short of a miracle. No, not just the vaccines. Producing a vaccine in a year against a novel virus was a miracle. But the other miracle was reshaping the entire global economy practically overnight. Many organizations went to fully working at home over a weekend. Everything any consumer needed from healthcare to home improvement could be shipped to their doorstep. The economy went digital, and there is no going back. So even where vaccine rollouts are slow and lockdowns are still in place, IT budgets are going up. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2021/2022 study.

  July, 2021

• Personalized Customer Experience Driving the Evolution of CRM Services

  Cloud-based CRM suites are seeing increased adoption due to the ability to personalize the customer experience. These new capabilities are driving a 30% increase in CRM implementation services this year including CRM architecture, design, and managed services. These trends, and others, are covered in our new CRM Implementation Services 2021 RadarView™ report.

  June, 2021

• From IT Service Delivery to Business Consulting: Understanding the Wipro-Capco Deal

  As IT services increasingly become commoditized and with rising price pressure, technology service providers have long realized the potential growth in the consulting segment, driving efforts to expand their consulting businesses. Wipro, in particular, has been on an acquisition spree, relying on inorganic routes to regain its position among the top three Indian IT services providers. Its biggest acquisition ever, Wipro's purchase of Capco is a turning point, leading the company in delivering high-end consulting.

  June, 2021

• Indian Enterprises Navigating through the Crisis to Build a Digital Foundation

  In the new normal, organizations worldwide are seeking technology to build a digital enterprise, redefine business models, and reimagine workplaces, processes, operations, and supply chains. Our report showcases how Indian enterprises are performing in comparison with global peers in areas such as prioritization and acceleration of digital initiatives, digitization of customer and employee interfaces, adoption of a hybrid work environment, and readiness for a collaborative human-machine digital workforce. The report also addresses how Indian enterprises are pivoting to new business and delivery models to innovate and generate new revenue streams.

  June, 2021

• Robots on The Rise: RPA Investment Grows

  Robotic process automation (RPA) is rapidly maturing, and it is gaining popularity as a way to make workers more productive, allowing them to spend more time on higher value tasks. Because people are the greatest cost in most companies, making workers more productive can do wonders for the bottom line. This Research Byte provides a summary of our full report on RPA adoption trends and customer experience.

  June, 2021

• Leading with Products: The Next Stage in the Evolution of IT Service Providers

  There was a time when enterprises looked at IT service providers primarily as a source of inexpensive, trained engineers to manage their “mess for less.” Provider revenues were directly proportional to head count. There were sporadic discussions in provider boardrooms about the need for nonlinear growth, which led to an initial investment in in-house tools. Consequently, providers developed tools to accelerate their own backend operations, reduce delivery costs and timelines, and achieve annual cost reduction goals in their contracts. This paper showcases the HCL case study, one major provider that has been part of the trend to product-led services. Along with its Q3FY21 results, HCL announced it had reached USD 10B in annualized revenue for the calendar year 2020—a significant milestone. Interestingly, its Products & Platforms segment accounted for 16% of its calendar year revenue with nearly 30% YOY growth. Thus, reflecting how important those products are in its growth strategy.

  May, 2021