Latest Reports

• Compliance Requirements Driving the Move to Government Clouds

  The dramatic shift towards smart cities and a new digital economy is increasing the need for governments to upgrade their IT infrastructure. Cloud environments are the best way to ensure government systems are highly available and data is securely accessible. But until recently, cloud was not always an option for government entities due to strict compliance requirements. Now providers are catering to this need by setting up government clouds—sovereign data centers to employ local workers in the countries they intend to serve.

  November, 2021

• Business Analysts Bridging the Gap Between Business and IT

  Digital transformation has evolved beyond the mere digitalization of analog processes. Most businesses are now rethinking their business processes from the ground up. Therefore, it is not surprising that in 2021 there is an increase in business analyst staffing.

  November, 2021

• Unified Communications Transitioning from Business Continuity Tool to Strategic Must-Have

  Unified communications as a service (UCaaS) proved vital as a business continuity tool during the pandemic. With enterprises seeing the potential, they are now going beyond isolated applications toward integrated tools directly into business critical applications like customer relationship management (CRM) and enterprise resource planning (ERP). The new strategic role of UCaaS can make workers more efficient and facilitate enterprise-wide collaboration

  November, 2021

• 5G and the Future of Healthcare

  5G promises to be 10—20 times faster and with less latency than the previous generation (4G), enabling new capabilities and transforming applications in a variety of industries. However, the cost of 5G is enormous. Healthcare, a notoriously laggard sector, has the opportunity to take a big step forward if it can choose the right applications to begin its investment.

  October, 2021

• New Technologies Boost Business Analytics but Challenges Remain

  IT organizations continue to devour data at unprecedented rates, and adoption and investment in business and data analytics tools are reaching new heights. But challenges remain when it comes to wider adoption of these tools. This Research Byte summarizes our full report on business and data analytics technologies.

  November, 2021

• CRM Necessary but Messy

  Customer relationship management systems are one of the most widely adopted categories of enterprise applications. But investing in a new CRM can be a messy business. As a core system, a CRM needs to interact with data across the entire business. Business processes should change to match the new capabilities. Hidden or unexpected costs can quickly add up, and missteps can result in a major setback, or worse, project failure. This Research Byte summarizes our full report on CRM Adoption Trends and Customer Experience.

  September, 2021

• Help Wanted for the Help Desk

  The help desk role should never be overlooked; it is more important than ever. It is the face of IT for the business. And, as businesses maneuver to adapt to new working environments—work from anywhere—help desk technicians take on a strategic imperative. In 2021, the help desk staffing ratio took another jump, albeit small, surpassing the 2019 ratio. This Research Byte summarizes our full report on help desk staffing ratios.

  October, 2021

• Retailers Feeling the Need for More Database Administrators

  : While database administration (DBA) staffing remains steady or has declined in most sectors, the retail/wholesale sector has increased staffing in this area. The COVID-19 pandemic elevated the importance of an online presence in the retail/wholesale sector. This Research Byte provides a summary of our full report on database administration staffing ratios.

  October, 2021

• Application Development Outsourcing on the Rise

  The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after a period of slow or no growth. However, this is an outsourcing category that deserves watching, because there are countervailing trends that may result in decreased demand for developers in the near future. This Research Byte summarizes our full report on ERP Adoption Trends and Customer Experience.

  October, 2021

• Digital Acceleration Key to Increase Resilience – A/NZ market

  The drive towards digitization due to COVID-19 has changed the nature of IT engagement and outsourcing. It is no different in the case of the Australia and New Zealand (ANZ) market, where clients are facing budget constraints and shorter decision-making windows. Their business strategies are increasingly underpinned by use of multiple digital technologies to cater to changing consumer demand. And, they are responding by consolidating their vendor ecosystems and taking a holistic approach rather than a siloed or individual solution-based view. This article builds on findings from the Wipro Australia and New Zealand Analyst and Advisory Day as well as Avasant Research.

  October, 2021

• Digital Transformation Drives Rising IT Staff Head Count

  Last year, we reported that a majority of companies planned IT staff head count increases for the first time in years. Then we were hit with a pandemic, global lockdowns, and in some companies, even layoffs. The good news is that much like all of the weddings, celebrations, and vacations that were rescheduled for this year, so is the hiring. In addition, digital transformation is driving a new era in IT staffing growth. This Research Byte is a brief overview of the findings in our IT Spending and Staffing Benchmarks 2021/2022 report.

  July, 2021

• European IT Departments More Cautious Than American Counterparts

  The best way to describe the European recovery from the COVID-19 pandemic is cautiously optimistic. Maybe with a little extra emphasis on optimistic. But it is nothing quite like the miracle recovery we described a little over a month ago for IT organizations in the US and Canada. Still, it is not all bad. In Europe, we continue to see expected increases in spending on digital transformation, software as a service (SaaS), and cloud, indicating that IT organizations are not holding back on new investments, and they see a clear path toward a digital future. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2021/2022 study.

  September, 2021