Latest Reports

• Navigating the Digital Frontier: Strategic Insights for Tech-Enabled Business Growth

  In today’s dynamic business landscape, technology has emerged as a powerful catalyst for innovation and an enabler for new strategic directions. Tech-enabled services are the lifeblood of modern enterprises, driving customer engagement and streamlining operations with unprecedented efficiency. The key to future business success hinges on agility and innovation, empowering companies to not only thrive in the current environment, but to build the resilience needed to weather the next wave of technological disruption.

  September, 2024

• Cyber-Proofing the Enterprise: Protecting from Core to Edge

  Cybersecurity has emerged as a linchpin of enterprise continuity, transforming from a technical safeguard into a strategic cornerstone that underpins the very survival of business. The complex defense against the dark arts of cyberthreats creates high stakes and ever-evolving challenges.

• Cybersecurity in the Era of Robotics

  Recent advances in AI have led to the development of specialized robots that can perform tasks previously thought to be exclusive to humans, including visual perception, speech recognition, and decision-making. However, as the world prepares for a deluge of humanoids, the wide adoption of robots presents unique cybersecurity threats, from data interception to device hijacking. Many are due to a lack of native cybersecurity features in robotic equipment and related technologies, such as the IoT. Hence, to fully capitalize on the potential of robotics, government, industry, and academia are collaborating to strengthen security in every robotic development and deployment area.

  September, 2024

• IT Budgets and Hiring on the Rise Despite High-Profile Layoffs

  It is easy to look at layoffs from major tech companies such as Microsoft, Amazon, and Google as a sign that IT departments everywhere might be struggling. In fact, this is not the case. When it comes to end-user companies, both IT budgets and hiring are strong. CIOs have a major role in the strategic transformation of their enterprises, and they have no shortage of new investment priorities. Despite recent turmoil, or perhaps because of it, CIOs are pushing on. This Research Byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2024/2025 study.

  September, 2024

• Driving Employee Experience and Productivity by Leveraging AI and Analytics

  Enterprises are increasingly adopting emerging technologies like AI and analytics to enhance employee experience, boost productivity, and improve collaboration between remote and in-office workers. They are leveraging generative AI to deploy chatbots for quicker ticket resolution, multilingual support, personalized messaging, faster data retrieval, and rapid detection of security threats. Organizations prefer partnering with service providers that offer proprietary tools and platforms for service desks, virtualization services, unified communication collaboration, and employee experience to accelerate deployment and streamline operations.

  September, 2024

• Data Center Managed Services: Evaluating Cloud Strategies Amid the Surge in On-Premises Repatriation

  Enterprises are reconsidering their cloud strategies due to rising costs, security concerns, and regulatory requirements. To address these challenges, they are implementing cloud repatriation to regain control and enhance performance by moving their workloads to on-premises data centers. On the other hand, service providers are using generative AI to optimize costs with automated infrastructure provisioning, enhance security by predicting threats, and improve compliance through real-time observability and control. Both demand-side and supply-side trends are covered in our Data Center Managed Services 2024 Market Insights™ and Data Center Managed Services 2024 RadarView™, respectively.

  September, 2024

• Empowering Enterprises with Hyperconverged Digital Solutions and Integrated AI Capabilities

  Enterprises face ongoing challenges from rising protectionism and geopolitical tensions, prompting them to adopt digital resilience strategies using AI, cloud, and blockchain for supply chain management. IT infrastructure readiness is being reassessed, highlighted by incidents like the CrowdStrike outage, leading to a diversified, multilayered approach to security solutions and incident response. The demand for hyperconverged digital technologies is growing, particularly in healthcare, finance, and retail, to enhance digital transformation. AI capabilities are increasingly integrated across industries, driving operational efficiency and digital transformation through tailored solutions, data analytics, and IoT.

  September, 2024

• Powering the Next Generation of Freight and Logistics with Innovative Technology

  Freight and logistics companies are leveraging digital platforms, automation, and demand forecasting to enhance operational efficiency, real-time visibility, and last-mile delivery optimization. They are broadening service offerings, collaborating with partners, and acquiring companies to strengthen their capabilities, including managing digital freight marketplaces and adopting eco-friendly technologies. Additionally, they are using blockchain for secure tracking, automation for improved productivity, and big data for resilient supply chains while strategically planning to reduce environmental impact and operational costs. Freight and logistics enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.

  August, 2024

• Property and Casualty Insurance Digital Services: Adapting to Digital Technology Upheaval for Future Resilience

  The property and casualty (P&C) insurance industry is contending with increased claim payouts and cost pressures from frequent catastrophes, geopolitical disputes, and rising inflation and interest rates, leading to premium hikes due to underwriting losses. Insurers are leveraging digital technologies to mitigate these challenges. They are also increasingly focusing on cyber insurance due to increasing security breaches and considering sustainability as a cornerstone driven by customer expectations and regulatory mandates. Moreover, enhancing customer experience remains crucial for maintaining competitiveness, with generative AI significantly transforming user interactions and driving operational efficiency.

  August, 2024

• Breakthrough Innovation Through Digitalization in the Healthcare Provider Space

  Healthcare providers encounter many challenges, including regulatory compliance, data security, and operational inefficiency caused by outdated systems. The demand for seamless interoperability and real-time data access further complicates patient care. To tackle these issues, providers are embracing digital technologies such as cloud-based electronic health record (EHR) systems, AI/ML, and RPA. These tools enhance data accessibility, streamline workflows, improve patient engagement, and provide personalized care. In addition, providers are investing in cybersecurity measures such as Zero Trust and Secure Service Edge architectures to safeguard patient data, ensure regulatory compliance, and maintain trust in an increasingly complex healthcare environment. Both demand-side and supply-side trends are covered in our Healthcare Provider Digital Services 2024 Market Insights™ and Healthcare Provider Digital Services 2024 RadarView™, respectively.

  August, 2024

• Cognizant Acquires Belcan: A Strategic Move in the ER&D Space to Expand Capabilities and Gain New Customers

  Global business engineering research and development (ER&D) spending is anticipated to grow at a CAGR of 8%–9% from 2023 to 2030, compared to a CAGR of 7%–8% during 2020 to 2023, according to nasscom. Despite the dynamic macroeconomic environment in 2024, ER&D spending is expected to demonstrate resilience across various industries. This growth is driven by market stability and a worldwide emphasis on digital innovation. nasscom states that by 2030, the market size for ER&D is expected to reach $1.8 trillion, spurred by a renewed interest in the segment, increasing demand for digital products and services, and the widespread adoption of new technologies

  August, 2024

• Generative AI Infrastructure Suite: Gen AI Infrastructure is Advancing to Meet the Demands of Next-generation LLM Technologies

  As enterprise interest in large language model (LLM) adoption continues to rise exponentially, the demand for robust generative AI (Gen AI) infrastructure is increasing due to diverse needs such as reduced power consumption, faster inferencing, affordable pricing, deployment flexibility, and specialized chips. This shift has prompted vendors to innovate, building and refining chip architectures for lower latency and enhanced energy efficiency. Additionally, they are creating comprehensive Gen AI development and workflow orchestration platforms and collaborating with service providers to offer industry and domain-specific customization for various enterprise requirements.

  August, 2024