Latest Reports

• Not Just Digital, Digital Resiliency Is Imperative For Enterprises

  The COVID-19 pandemic marks a watershed moment for companies, and the need for building digital resilience has never been greater. To address business continuity and productivity, there has been a forced shift to remote work in many organizations, along with a spike in the demand for collaboration and a sudden rush to migrate applications to the cloud.

  July, 2020

• Deconstructing the Sourcing Challenges In the Wake Of COVID-19

  Organizations can neither influence the public health responses to the pandemic, nor can they change societal structures by themselves. But they can prepare for the restart of the economy and, what appears to be even more important, for any potential second wave of Covid-19 or other pandemic threats. In this interview moderated by Tom Reuner, Head of Strategy, Arago, Avasant’s Srinivas Krishna (Partner and Global Lead EMEA Region) shares his experiences and points of view on the sourcing challenges amidst COVID-19.

  July, 2020

• IaaS Adoption Grows Mostly Among Existing Adopters

  IT organizations continue to turn to infrastructure as a service (IaaS) as an alternative to on-premises data centers. The technology is now mature and available from a variety of public cloud and private cloud providers. However, as with many maturing technologies, growth is now coming from organizations expanding their use of IaaS, rather than from first-time adopters.

  July, 2020

• Website/E-Commerce Becoming More Strategic, While Outsourcing Rate Flattens

  Website and e-commerce outsourcing is one of the most ubiquitous types of managed services. However, after a recent dip, the percentage of organizations outsourcing in this area has been flat. This could be due, in part, to e-commerce technology becoming more strategic in nature. As more customers shop online and use mobile device payment systems, the web and e-commerce experience becomes a legitimate differentiator. That is apparently prompting some companies to bring e-commerce systems in-house. This Research Byte provides a look at the outsourcing frequency in context of the full report, Website/E-Commerce Outsourcing Trends and Customer Experience.

  February, 2019

• IT Help Desk Outsourcing Trend is All Downhill

  IT help desk outsourcing was one of the first services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as common as one might think, and—in fact—the rate of outsourcing has been falling since 2015.: Less than one-quarter of IT organizations currently rely on service providers to perform the help desk function, at any level of utilization. This Research Byte summarizes the five-year trend in IT Help Desk outsourcing ratios.

  March, 2019

• Network Outsourcing Flat Despite Positive Customer Experience

  Network operations outsourcings is still one of the least-frequently outsourced functions that we track in our annual IT Outsourcing Statistics study, and it does not look like this will change anytime soon. Good customer experience and decent success in controlling costs, for the past several years, has not lead to any increase in outsourcing this function. This Research Byte provides a look at the outsourcing frequency in context of the full report, Network Operations Outsourcing Trends and Customer Experience.

  April, 2019

• The Steady Decline of Application Management Outsourcing

  As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization. In response, some organizations see outsourcing application management as an attractive option. However, the number of organizations outsourcing their application management has been dropping steadily since 2015. This Research Byte explores the primary reason for this decline in application management outsourcing, based on our full report, Application Management Outsourcing Trends and Customer Experience.

  September, 2019

• System Integrators Play Increasingly Critical Role in Enterprise System Implementation

  Few organizations have the skills and experience to implement new enterprise systems without the help of an outside systems integrator. As a result, the percentage of organizations that outsource system implementation/integration tasks is relatively high, and those that do outsource some or all of those tasks are generally successful. This Research Byte provides a look at the overall profile of customer experience with the use of systems implementation/integration outsourcing providers.

  September, 2019

• If Disaster Recovery More Critical than Ever, Why Did DR Outsourcing Decline?

  In today’s economy, where businesses increasingly rely on the IT department for day-to-day operations, being able to recover from a disaster or system failure is more important than ever. Because of that reality, many IT organizations find value in disaster recovery outsourcing, where a service provider is responsible for off-site data storage, recovery data centers, or redundant systems. Nevertheless, the outsourcing of DR services has still not recovered since its decline in 2016. This Research Byte analyzes the five-year trend in DR outsourcing and explores some possible reasons for the decline.

  October, 2019

• How Digital Transformation Will Drive IT Organizations in the Post-Pandemic World

  What do IT organizations need to do as we emerge from the COVID-19 pandemic? The bottom line is that if you are operating consistent with an integrated digital operating model, the post-COVID world should not be much different from the pre-COVID world—except any further digital transformation should be accelerated.

  June, 2020

• DBA Outsourcing All Over the Place

  Database administration outsourcing often leads to satisfied customers who save money. But despite that track record, the use of DBA service providers is not widely practiced. Even in the face of outsourcing success, many companies are choosing to keep their database administration in-house. Perhaps this is because, as companies becoming increasingly data-driven, databases become the crown jewels for the organization. This Research Byte provides a look at the outsourcing frequency in context of our full report, Database Administration Outsourcing Trends and Customer Experience.

  May, 2020

• Patient Needs Driving Increased Adoption of Digital Technologies in Healthcare

  The healthcare industry is becoming more patient-centric. The shift to value-based care and consumerism is gaining momentum with the growth of personalized services and digitally enabled, low-cost care delivery models that improve the patient experience. Healthcare providers must expedite their adoption of digital technologies to align with these emerging industry trends. Digital service providers can aid in this task. This Research Byte provides a look at Avasant’s Healthcare Digital Services 2019-2020 RadarView™ report.

  May, 2020