-
![transformation - Operational Impact of Cloud Computing on Buyer and Service Provider Organizations]( "Operational Impact of Cloud Computing on Buyer and Service Provider Organizations")
Operational Impact of Cloud Computing on Buyer and Service Provider Organizations
Cloud computing has further reduced the constraints of doing business in this global economy. It has enabled flexibility, agility, mobility and ability to pay for IT services based on use. Stakeholders from the buyer and provider side have to align their operations to reap the benefit of the new reality.
May, 2012
-
![global - Building and Running Contact Centers in Emerging Economies]( "Building and Running Contact Centers in Emerging Economies")
Building and Running Contact Centers in Emerging Economies
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day. Businesses will continue to outsource to only those Contact Centers that have kept pace with time, deployed state of the art technologies and stood on world class management policies and processes.
April, 2012
-
![Research Bytes - Life Science IT Spending Driven by Greater Infrastructure Requirements]( "Life Science IT Spending Driven by Greater Infrastructure Requirements")
Life Science IT Spending Driven by Greater Infrastructure Requirements
As with many high-tech enterprises, life science companies make considerable investments in information technology. This Research Byte outlines four key findings from our comparative analysis of the IT spending in life sciences organizations.
April, 2012
-
![global - Can China's IT Services Market live up to the hype?]( "Can China's IT Services Market live up to the hype?")
Can China’s IT Services Market live up to the hype?
Since 2006, Chinas market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to Indias market dominance. According to Chinas Ministry of Commerce, the total contract value of executed outsourcing contracts in 2010 with Chinese-based service providers was approximately $19.8 Billion, a 43.1 per cent increase from the prior year.
March, 2012
-
![global - Jamaica's 'To Da World']( "Jamaica's 'To Da World'")
Jamaica’s ‘To Da World’
Jamaica long known for its serene beauty, tranquil beaches, great hospitality and easy going life style is making an impact in the global outsourcing market as a preferred nearshore BPO loca-tion. The Jamaican BPO industry, which is about 15 years old, accounts for USD 145 million of the USD 2.5 billion Caribbean and LatAM market and employs over 13,000 full time workers.
February, 2012
-
![global - Enhancing Effectiveness of Investment Promotion - Strategies for Developing Economies]( "Enhancing Effectiveness of Investment Promotion - Strategies for Developing Economies")
Enhancing Effectiveness of Investment Promotion – Strategies for Developing Economies
As the world economies accelerate towards increasing the contribution of the services sector in their GDP, access to Capital is no longer the only criteria for increasing competitiveness of a nation. Given this scenario, a number of developing nations, which were traditionally engaging in performing low value-added activities like agriculture or low end manufacturing, have started demonstrating that they can also compete in knowledge intensive activities such as software development, business process outsourcing, biotechnology or R&D etc, with right strategies and focus.
February, 2012
-
![global - Essential Certifications for Call Centers and BPOs]( "Essential Certifications for Call Centers and BPOs")
Essential Certifications for Call Centers and BPOs
This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifica-tions, and key Compliance Laws of the client nations. This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifications, and key Compliance Laws of the client nations.
February, 2012
-
![global - Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?]( "Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?")
Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?
The unprecedented growth in the global sourcing of Technology, Business and Knowledge Managed Services has seen the emergence of multiple geographies and countries as provider destinations of these services. As clients evaluate alternate service provider geographies; many African countries, with an inherent advantage of a large, young workforce as well as good linguistic capabilities are gaining traction to exploit this market shift.
December, 2011
-
![global - Capacity Building in IT/BPO Sector- A Perspective]( "Capacity Building in IT/BPO Sector- A Perspective")
Capacity Building in IT/BPO Sector- A Perspective
In the past two decades, the world has experienced rapid growth in the IT/BPO sector. It touches the lives of millions of people worldwide and is a source of livelihood for many. In recent times, some countries have been able to exploit this sector and transform their econ-omies from a stagnant and depressed state to a vibrant and rapidly growing one.
August, 2011
-
![global - China's Outsourcing Market - A Perspective]( "China's Outsourcing Market - A Perspective")
China’s Outsourcing Market – A Perspective
China's market for the outsourcing of technology services (outsourcing services) has experienced faster growth. Over the past 5 years, both foreign IT service providers and home grown IT and BPO service providers have established and expanded business operations in China primarily to serve domestic and East Asian region customers.
July, 2011
-
![sourcing - Sourcing Drivers 2011: Realigning Business for the New Normal]( "Sourcing Drivers 2011: Realigning Business for the New Normal")
Sourcing Drivers 2011: Realigning Business for the New Normal
Organizations are pursuing outsourcing today to gain more than just cost savings. But will the same old sourcing strategies be relevant in a world where the economy is in constant turbulence? In this note we take a look at the Top 5 Sourcing Drivers for 2011 that we believe will help unlock greater value for your organization and form the basis of more sustainable sourcing practices.
January, 2011
-
![transformation - Cloud Computing - Impact on Business & Outsourcing]( "Cloud Computing - Impact on Business & Outsourcing")
Cloud Computing – Impact on Business & Outsourcing
The recent economic downturn and pressures on IT budgets have evolved a creative new business model in the form of Cloud Computing. This paper by Dr. Pradeep K.Mukherji, President & Managing Partner, Avasant Asia discusses Cloud Computing and its implications on today's businesses and outsourcing.
December, 2010
