Latest Reports

• Investments in IT Security Not a Matter of Dollars and Cents

  : Companies in all industries need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, economic experience is not as rosy, indicating that financial benefits are not the motivation when investing in security technology. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.

  January, 2019

• Rethinking the Digital Workplace in the Work-From-Home Era

  With the future of work changing, the digital workplace has grown in importance. Responding to COVID-19, tens of thousands of companies around the world have adopted work-from-home policies. The trend toward telecommuting was already under way before the coronavirus hit, but the trend skyrocketed as the virus spread. In the wake of COVID-19, enterprises are now figuring out their digital workplace strategies and how to adapt to a hybrid workplace. As organizational priorities change, the digital workplace is getting reshaped, and enterprises are tending to move away from monolithic workplace environments. These and other trends are covered in Avasant’s new Digital Workplace Services 2020 RadarView™ report.

  September, 2020

• Business and Data Analytics Investment Surges as Firms Devour Data

  IT organizations continue to devour data at unprecedented rates as both adoption and investment in business and data analytics are reaching new highs. In recent years, business and data analytics systems have moved from strategic to operational applications, sometimes extracting data directly from transactional systems such as ERP, CRM, and other operational systems.

  June, 2019

• CRM Adoption Takes a Great Leap Forward

  Customer relationship management systems have become one of the most popular categories of enterprise applications, and the adoption of these systems has jumped to another level. Worldwide, the CRM adoption rate rose from 55% in 2018 to 67% in 2019. However, overall user-satisfaction rates remain low, compared to other technologies in our study. This Research Byte examines CRM adoption and investment trends based on our full report.

  November, 2019

• E-Commerce Leaving Many Users – and Customers – Frustrated

  For many companies, e-commerce systems are not a nice-to-have but essential to their survival in the digital world. But while ROI and TCO are positive for e-commerce systems, customer satisfaction for them still lags, showing that these systems can be complex and difficult to deploy. This Research Byte explores some of the reasons why.

  January, 2020

• Recovering from Social Distancing in the Post-COVID Economy

  The current coronavirus pandemic has disrupted business operations worldwide. In response, most organizations have taken steps to mitigate risks in order to maintain some level of production. In cases where workers must by physically present, one of the key measures is social distancing, that is, keeping some level of distance between workers, so as to lessen the spread of the virus. This Research Byte outlines the problem and provides an example for one industry in particular.

  August, 2020

• Reality Check: AI Finding Less Traction than Hype Would Suggest

  Despite the buzz, artificial intelligence (AI) appears to be not finding as much traction in businesses as we would expect. On the surface, it seems most companies do not yet understand the use cases that would lead them to invest heavily in AI. But the story is more complicated than it first appears. This Research Byte explains why.

  August, 2020

• Webinar Replay–Pandemic Impact on IT Budgets in 2020

  Since 1990, Computer Economics has conducted an annual survey of IT spending and staffing metrics. This year, however, there was a complication: The COVID-19 pandemic hit right in the middle of our survey period. As a result, we conducted extra research and issued the supplemental report Impact of the Coronavirus Pandemic on IT Budgets in 2020. In addition, Frank Scavo, Avasant partner and president of Computer Economics, and Dave Wagner, senior research director at Computer Economics, conducted a free webinar to present a summary of the results both surveys.

  August, 2020

• Cloud platform providers are enhancing capabilities for enterprise workforce collaboration

  As the enterprise demand for collaboration tools, AI/ML apps, and secure remote access to critical workloads rises during pandemic, cloud providers have realigned their priorities and hinged their GTM strategy around three key areas: collaboration, security and automation. This portfolio augmentation is achieved either through partnering with specialized solution providers or acquiring external capabilities to accelerate time to market.

  August, 2020

• Are TELCOS Ready To Go Head-to-Head With System Integrators?

  Businesses have realized the importance of technology in differentiating themselves from competition. The COVID-19 pandemic has brought this importance to the centerstage as business sustainability becomes intrinsically intertwined with the digital maturity of the organization. The next wave of technology investment will come from businesses that are preparing for the future. And they will require service providers with a business-to-business mindset.

  August, 2020

• IT Salaries Lagging Behind U.S. Economic Growth

  With a strong economy and low unemployment and inflation, we would expect IT salaries in the U.S. to be strongly increasing. But the results of our 2020 survey shows they are growing only modestly. This Research Byte highlights some of the key reasons, based on the Computer Economics IT Salary Report 2020.

  December, 2019

• Strategies for Managing Outsourcing Spend in the Post-COVID World

  This Research Byte focuses on strategies for business and IT leaders in managing their outsourcing spend and how they can achieve savings. Using a focused negotiation strategy in the middle of this crisis, IT leaders can avoid a reactionary approach in their discussions with service providers.

  August, 2020