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The Digital Divide: are we ready to breach the chasm?
Friedman in his 2005 epic book "The World is Flat" argues that convergence of personal computer with fiber-optic micro cable, along with the rise of work flow software, will have a flattening effect on world commerce and trade. It will create a level playing field, where developing economies will be able to compete with developed economies on even terms, leveraging converged Information & Communication Technology (ICT).
August, 2013
Strategic Sourcing of IT Services by the US Government – Budgets and Trends
Strategic Sourcing, largely beneficial, has always evoked cautionary reactions from the US Government and public at large. Currently US Government is caught between cutting budget spends and gaining greater efficiencies for public service. Strategic sourcing can not only help the US Government deliver better public services but also gain significant cost savings year on year. This paper attempts at breaking the taboo of outsourcing by showing that if properly managed, strategic sourcing can result in great cost savings while increasing cost and process efficiencies.
July, 2013
Africa on the move – Investment in ICT is catalyzing economic growth
For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides access to new markets and services, creates new opportunities for income generation and gives economically handicapped people an opportunity for sustainable employment.
July, 2013
Unraveling the Cloud: Architecture, Adoption & Performance Optimization
The cloud has pretty much disrupted the de facto standard: the client/server and enterprise computing models, which displaced the mainframes. As a concept, cloud continues to be defined and redefined. This paper elaborates on the dos and donts of harnessing the cloud and to optimize the business metrics most important to their organizations.
May, 2013
Social Media: Is it relevant for IT Outsourcing Industry
Internet and Information Technology, with the advent of social media, has brought in revolutionary changes in the way individuals and firms interact and transact commerce. The IT outsourcing industry has been taking steps to leverage the immense potential of social media to connect potentials buyers and influence and the contribution it makes to enhance the brand value of the service provider.
April, 2013
Trends Likely to Impact Global Sourcing in 2013
Welcome 2013, a year we anticipate positive change in market dynamics of the global sourcing industry as the cloud of uncertainty around US Presidential Elections disperses, the US economy avoids the "fiscal cliff" and large number of outsourcing contracts come up for renewal and negotiations. While 2012 witnessed market uncertainties amid global financial crisis, this year we expect global investments to show an upward trend. Avasants thought leadership believes the following trends will have a significant impact on shaping the global sourcing market in 2013.
January, 2013
eSourcing Capability Model for Service Providers
The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing Organizations to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. The Model represents the best practices associated with successful sourcing relationships, addressing all the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements.
January, 2013
Platform BPO and its Impact on Outsourcing
This white paper aims to throw light on Platform BPO, its merits, risks and impact on outsourcing. AT a high level, it will help buyer organizations to understand the relevance of Platform BPO at their organizations and judge their impact.
October, 2012
Incentives & Opportunities for Scaling the “Impact Sourcing” Sector
Avasant carried out a comprehensive study with the support of the Rockefeller Foundation with the goal of providing recommendations for governments and industry to implement and scale Impact Sourcing based on global best practices that align policies and incentives to industry needs.
September, 2012
Operational Impact of Cloud Computing on Buyer and Service Provider Organizations
Cloud computing has further reduced the constraints of doing business in this global economy. It has enabled flexibility, agility, mobility and ability to pay for IT services based on use. Stakeholders from the buyer and provider side have to align their operations to reap the benefit of the new reality.
May, 2012
Building and Running Contact Centers in Emerging Economies
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day. Businesses will continue to outsource to only those Contact Centers that have kept pace with time, deployed state of the art technologies and stood on world class management policies and processes.
April, 2012
Life Science IT Spending Driven by Greater Infrastructure Requirements
As with many high-tech enterprises, life science companies make considerable investments in information technology. This Research Byte outlines four key findings from our comparative analysis of the IT spending in life sciences organizations.
April, 2012