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Industries
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Technologies
- Artificial Intelligence
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- Supply chain management (SCM)
- Virtual reality/Augmented reality
Areas of Interest
Latest Reports
Canada Digital Services: Utilizing Emerging Technologies to Power a New Era of Growth
Canada’s strong digitalization drive is accelerating generative AI (Gen AI) adoption, backed by significant federal government and Canadian enterprise investments. Efforts are intensifying to position Central Canada as a leading tech hub while expanding broadband access across the Northwest Territories and British Columbia’s remote and rural areas. With an increased emphasis on cybersecurity, addressing the digital talent divide, and advancing sustainability, the Canadian government and businesses are collaborating closely with service providers to develop innovative digital solutions and enhance the customer experience.
Canada Digital Services 2024 RadarView™
The Canada Digital Services 2024 RadarView™ can help enterprises based in Canada craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 86-page report also highlights top market trends in Canada and Avasant’s viewpoint on them.
IT Leaders Value IT Security Training, Yet Many Organizations Are Inconsistent
IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures. This increases awareness and ensures compliance, making it a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an inconsistent manner, which can have dire consequences. This Research Byte provides a summary of our full report on IT security training best practices.
IT Security Training Best Practices 2024
IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every organization regardless of size or sector. Having well-defined IT security policies is all well and good and to be expected, but having them in place is of little value if IT personnel and users violate them or fail to be diligent in their application.
Residual Value Forecast November 2024
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
Current Fair Market Values November 2024
The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.
From Connection to Cognition: The Evolution of Smart Physical Devices with Generative AI
Since its inception, the landscape of physical devices has dramatically transformed. Initially simple, connected tools that synced data and enabled remote control have now evolved into a sophisticated, intelligent ecosystem driven by generative AI (Gen AI). This evolution is revolutionizing how devices interact with the world, transforming them from basic utilities into dynamic, responsive entities that reshape our interactions and experiences. Enterprises must recognize the potential of Gen AI-powered devices to enhance operational efficiency, drive innovation, and provide a competitive edge in an increasingly digital marketplace.
AvaSense Aids Multi-Vendor Ecosystem Management
Companies are increasingly relying on a diverse range of vendors to provide services and products, creating a complex multi-vendor ecosystem. This complexity can lead to challenges in managing multiple service level agreements (SLAs), contracts, and vendor relationships, often resulting in inefficiencies and increased operational costs.
Human-AI Collaboration: The Key to Unlocking Contact Center Efficiency
As enterprises look to transform their contact centers into customer experience centers, technologies, including generative AI (Gen AI), automation, and analytics, take center stage. Evolving customer journeys and the need for seamless experiences across channels push enterprises to offer omnichannel support and digital self-service options. Service providers have allocated 27% of their investments toward emerging technology integration and 35% dedicated to new tools and platforms, as noted in our Contact Center Business Process Transformation 2023–2024 RadarView.
The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships
With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.
